Malabar Gold and Diamonds Anmeldelser 103

My experience with Malabar gold has been good (D-ring branch) bcoz of Mr.Sulojan. Who is great at customer handling and especially good character.Appreciate his help in choosing the right item.

Ur sales team thing why the buyer came to the showroom.niether want to show any thing neither telling price even we are loyal buyers since showroom opened in lucknow.please monitor ur business volumes not in value u will reach to conclusion.

Horrible horrible service by Malabar Gold and Diamonds Dubai. They have literally shown me how bad their service is when it comes to making clients special. One calls me to wish me for my birthday when it’s actually not my birthday and promises a call back. That call never comes and again someone calls me to ask my address for Diwali compliments and then doesn’t turn up . When I complain to customer service a 3rd lady (M Shweta) calls me to apologize with a promise someone will
contact me which turns out to be a false promise again. Malabar how do we trust you as customers with such poor service. You made me feel humiliated 3 times and no one has the answer to why I was treated this way. I would never recommend this place to any of my friends every again…shame!!!

Had a seamless experience in purchase of a gold jewellery recently in the Mississauga office in Canada. The staff ( Praveen Kumar) who attended and helped us to successfully conclude the deal deserves credit in this regard. He made the visit to the stores very memorable and satisfactory and we wish him all the best in his endeavours!!

Jobwell done for ms mary ann the

Hi,
I had given one of my Tissot watches to the Malabar Watches at MG Road ( Job no: 1132), Kochi. As per their commitment they told me that it would be done by 8th August 2024 and they would call me to confirm on the same or when the work is done. I was given this assurance when I left from the store.

When it got delayed over 9 days, I called in to check out of my worry. That's when the person over the phone Mr Dhanesh said in this very arrogant and rude tone that there is a number on the invoice and that number can apparently also take incoming calls, so you should have called to check on an update on your watch. I was quite surprised by this revert, because one has given their valuable to this store because of their reputation of both - Tissot and Malabar Group but they haven't trained or given any time to understand their employee behaviour and tolerating this kind of customer service. Also, one has to understand that these services aren't cheap nor free, so it's a basic commitment to update about the customers watch if the work is done and to be polite to everyone.

I would personally would not suggest this store or service centre to any one for their watch service or repair. If they can do this kind of silly, stupid attitude then their employee could possibly do anything behind the customers back.

Service provided by Mrs. Sudha T was very good and impressive. Hospitality was very good. Appreciate her help in choosing the right item.

Great customer service of Ms.Sheral highly recommended to all my family & friends.

if you go for small purchase or exchange they dont give you any value. They will great the customers who is going to spend a lot of money their. poor experience with them. not at all recommend

Absolutely brilliant service. I noticed it was newly open, and I was looking for a diamond nose stud, I decided to go in, I was so amazed at the massive store and selection of jewellery, the staff looked extremely professional. I was served by NANDISH , 5 star service, he was so polite, patient, friendly, offered me a drink. I found my diamond 💎 nose stud and at a reasonable price, I bought it straight away so happy and it came with a certificate, thank you NANDISH 😊. They were all pleasant and friendly. . I’ll definitely be back. 🤩

I was cheated during my purchase of a gold bracelet in their Coimbatore Cross Cut Road store. We had selected a gold bracelet which weighed around 2.2 grams. We then thought of adding a few rings at the end of the bracelet since it was a bit tight. The attender Deepika then came added a chain of extra rings from their diamonds section. Only those few rings for extension weighed an extra 0.55 grams which was about one fourth the weight of the bracelet itself. Without having explained this, she was in a hurry to leave and left the store when we were at the billing section. We would not have needed that heavy extension piece for a small bracelet which weighed 2.2 grams. Though we realised this at the billing section , we were not guided by the staff at the billing for assistance by another attendant. We then had to leave after paying that price also for those heavy extension rings.

Good service by padmavathi. K.. And thank you for your support

Your employee miss Rajitha Kumari customer service are very good

Fantastic service by urvashi madam

i’m shattered and very annoyed with their lies , when u bought my product on 24tt dec 2023 i was told it’s 100% money back guarantee and service was excellent as soon as i went to buy 2/3 members came to serve me , today when i went to sell it they can’t find my product at all on their system at first i had to play musical chairs first women asked me if i bought it from India when i showed her the warranty card then upstairs guy was too busy with 1 customer told me to wait i have waited 45 minutes then he disappeared again downstairs then upon complaining he came and started training people how to find item and refusing that they can’t find my phone number or name ? i was so angry that what kind of lie is that ? i have even showed them the pictures on the day and time i bought it they kept saying can’t be found on system may be system not fetching info and kept telling me i gave them wrong phone number i was very annoyed and i left , when you go to malabar they are very nice when they see u wanna buy product but when u want to sell their product they refusing saying can’t be found under my name ,

It’s a great day yesterday visit Malabar hamdan branch. Staff are very kind and helpful, give you quality customer service. Thanks to Mr. Naidu for kind support and action high recommended staff. Also thanks to Ms. Hazel. See you very soon guys.

My experience with Malabar has been good because of Ms. Vrushali from Vashi branch who is great at customer handling and has guided us through several options. Please bring her back to Vashi branch, she should not be shifted. We have been buying gold from Vashi only because of Vrushali.

Follow up to my post on 18th December . I have still not received the refund!!

your employee mr Nikhil sebastian's customer services are very good