Malabar Gold and Diamonds Anmeldelser 103

Very good customer service by Mr.Mohamed Faisal Rahman at malabar gold in gold souk branch . good care for customers.really appreciated

I am extremely disappointed with the quality and service from Malabar Gold & Diamonds, Sainikpuri. I purchased an 18K gold bangle for around ₹70,000 after being told by the staff that 18K gold is very strong and durable. However, the bangle broke within just one month of normal use.

I visited the store and gave it for repair. They sent it to the factory, and after almost one month they called me to collect it. But the moment they handed the repaired bangle back to me in the store itself, it broke again immediately. This clearly shows a serious quality issue.

One employee then suggested that I exchange the bangle with a loss of ₹20,000. I explained that as a middle-class family, losing ₹20,000 is not a small amount. I purchased the bangle trusting their quality and advice. It is unfair for the customer to bear such a huge loss for a defect that is not our fault.

What hurt me even more was being told, “If you want gold, you have to lose.” This is not the kind of response expected from a reputed jewellery brand.

Finally, they again took the bangle for repair, but they are not even giving any guarantee for it. Very disappointed with both the product quality and customer service experience.

Thank You Malabar for making our wedding anniversary so special. It was such a kind gesture from your side and we appreciate it a lot. The cake was so fantastic. Thank You Mr.Aksar Ali V K for your great efforts in bringing smiles on our face.

I had an excellent customer service at Malabar Gold Southall. Catty really helped me in selecting the jewellery of my choice.They have a variety of gold and diamonds.

I dont recommend to go Malabar day by day they are becoming greedy and robbing people. Other jeweler shop has less making charge . Ver Bad experience with Malabar gold too much making charges. and in counter they gave one price and while billing they changed words by saying that system not accepting and they charged more again which is very wrong we all come hear dont to donate ur shop. just think all are Human never ever chit people u have to answer God

My best experience at malabar Gold & Diamonds.the Quality of their gold is really excellent and truly authentic. The staff who assisted us was very kind-her name is Kimberly.
She made our experience even better with her friendly and helpful service.

My purchase process today was very smooth
Staff who assisted me was Mr.Imran he was truly truly helpful to show jwellery as per my choice and budget even better options than I had in mind
He truly helped to make a clear choice and it was totally worth it
Best customer service ever in Malabar branch infront of KARAMA center

I purchased a bracelet in person. Its pretty thin but very cute. I love it.

I purchased a diamond nose pin from Malabar and their collections were sooo good especially the customer service by Aswin he was so calm and patient with selecting the nose pin.Thank you aswin from karama

Excellent services by staff

I had a very disappointing experience at the **Al Nahda Park branch of Malabar Gold & Diamonds**. The product I purchased had **making charges mis-sold** – I was told 14% but was actually charged 21%. The staff member **Thijith** handled the sale, and during the return process, **Lokesh** misinformed me that I could only get a credit note, not a refund.

Even after returning the product, the **branch officer Faisal** kept assuring me follow-ups would be taken, but nothing happened. My refund has been delayed unnecessarily due to internal handling, and I am left **suffering from this experience**.

As a customer, I expected **transparency, honesty, and prompt service**, but this experience has been frustrating and stressful.

I hope Malabar improves staff training and refund processes so other customers don’t face the same issues.

As a customer, I am the one suffering due to their mistakes. Very poor experience

Previously they were serving good but now from last year I am not satisfied with the new manager and some staff they are behaving very badly rudely and no co operative

Branch : Camac Street, Kolkata, West Bengal. During my recent visit to purchase Gala-Bala bangles (around ₹5 lakh range), Mr. Shushil was extremely rude and dismissive, effectively implying that we should either buy the jewellery without properly trying it or leave the store. Even when other customers suggested he apologise, he showed no accountability.

The branch also appeared uninterested in assisting with Bengali traditional jewellery, showing far more focus on South Indian designs. Such behaviour is unacceptable for a showcasing themseves premium jewellery brand in Kolkata.

I even emailed to customer service with my contacts yet no response/update, seems no one in malabar cares regarding the brands own reputation, its been a week. They just send an robotic automated response publicly to pacify, SHAME!! Very poor customer service and highly unprofessional conduct.

Very excellent service by ms Thilaga..she very patiently served the customer..if anyone going malabar gold pls look for ms thilaga her service really good I’m satisfied with her price highly recommend thank you 👌🏻🥰

I went to Malabaar Andheri west branch, the salesman named Prasen showed us rings for 15mins. Then he handed over a 5% battery tab to check online and went away keeping us unattended. We selected our ring. He didn't bother and went away to serve another customer and didn't return for almost 2hr. Finally as we were leaving he asked us to wait as he said he would giving discount. Finally after 3hrs he said he cannot give any discount. We wasted 3+ hours in shop and were treated as if the salesman is doing us a favor.

Please value others time and be clear what you are offering. For giving feedback they gave me a blank note and as I wrote a feedback they just folded and kept it aside. No proper feedback register or process.

Everyone please go to any other store but not Malabaar, if you value your time and self-esteem.

Good service with Sneha

Very kind person and pation vinay Mark

Good Service with Vinay mark and Shop

Good service with Vinay mark