Makkah Gateway Anmeldelser 

We undertook our first Umrah with this company and mainly dealt with Faraj, who was extremely helpful and a pleasure to deal with throughout the process.

The hotels were exactly what we wanted, genuine 5-star accommodation, and I couldn't fault them. Overall, the company largely delivered the experience I expected, and we had a pleasant Umrah trip.

However, there were a couple of issues that prevented a 5-star rating:

1. Customer service and communication

Anyone representing the company should understand the importance of good customer service. During Faraj's absence, I dealt with another representative who was defensive, difficult to communicate with, and seemed unwilling to understand my concerns. While I acknowledge that the conversation became heated and I could have handled it better, being accused of treating the trip as a holiday rather than Umrah simply because I raised a complaint was disappointing.

The issue related to an additional £99 airport charge, which could likely have been avoided with clearer guidance on online check-in. I had asked for clarification, including the day before travel, but communication was poor, making for a frustrating start to the trip. To his credit, Faraj later apologised for the way the matter was handled.

2. Delays in receiving travel documents

I had to repeatedly chase for important travel documents before departure. Given that full payment was made more than four weeks in advance, I expected everything to be provided in good time rather than shortly before travel.

Aside from these issues, the company delivered what was promised. While I'm undecided on whether I would book with them again due to the many alternatives available, they largely met my expectations. If they improve communication and customer service consistency, I would happily rate them 5 stars.

Sheraz Sadiq was a fantastic travel agent. Promptly answered any questions I had and was a great source of help even during the trip. Would highly recommend to anyone!

Really good service. Good customer service my mustafa. Definitely recommend.

We went on Umrah in March 2026 as a family of 10, and from the very beginning, Brother Ali from Makkah Gateway organised everything for us. He arranged our flights, hotels and all of our transportation throughout the trip, making the whole experience smooth and stress-free.

Our flights were very good, travelling via Turkey, with a short and convenient stopover on the outbound journey. When we arrived, our transport was already waiting for us and we were taken comfortably to our hotel in Makkah.

The transport service throughout the trip was excellent. We had a brand-new, comfortable minibus, and everything was well organised. After checking into our hotel, we performed umrah then following day enjoyed an amazing Makkah Ziyaraat, visiting all the important places with plenty of stops along the way.

Our journey from Makkah to Madinah was also very comfortable. Once again, everything went smoothly, and our hotel in Madinah was very nice. We had no issues checking in and thoroughly enjoyed our stay. The Madinah Ziyaraat was also excellent and very well organised.

For our return journey, we were picked up on time and taken to Madinah Airport, where we flew back home without any problems.

We would like to sincerely thank Brother Ali for the excellent service and for taking care of everything throughout our Umrah journey. We were so happy with the experience that we have already booked another trip with him.

We would highly recommend Makkah Gateway to anyone looking for a reliable, professional and well-organised Umrah experience.

The trip went exactly as planned....
The flights were great!
Hotels were good...

Alhamdulillah, my Umrah journey was truly amazing, and I am very happy with the service I received from Makkah Gateway. Everything was arranged professionally, from the flights and hotels to the airport transfers. The entire trip was smooth and completely stress-free.

A special thanks to Mr. Sheraz Sadiq, who was always available to answer my questions and guide me throughout the booking process. His honesty, professionalism, and exceptional customer service gave me complete confidence, and everything was exactly as promised.

The hotels were comfortable, the transport was always on time, and the overall organization exceeded my expectations. I was able to focus entirely on my worship without worrying about the travel arrangements.

I highly recommend Makkah Gateway to anyone planning Umrah. May Allah reward Sheraz Sadiq and the entire team for making our blessed journey so memorable. InshaAllah, I will definitely book with them again for my next Umrah.

Alhamdulillah, I had a very satisfying experience booking my Umrah with Sheraz. From the very beginning, he handled everything in a professional and organized manner. The whole process—including visa, flight bookings, hotel arrangements, and transportation—was managed smoothly without any confusion or delays.
What I appreciated the most was his constant support and guidance throughout the journey. He was always available to answer questions and made sure we were comfortable at every step. The hotels were well-located and convenient, which made our stay in Makkah and Madinah much easier, especially for Ziyarat and prayers.
Overall, it was a stress-free and well-managed experience, allowing us to focus completely on our Ibadah. I would definitely recommend Sheraz to anyone planning Umrah, as he is reliable, cooperative, and truly committed to providing good service. May Allah reward him for his efforts. Ameen!

We had a very good experience booking our Umrah hotels through this company. Both hotels in Mecca and Medina were five star, and we had a splendid stay.

We were a group of seven traveling from Norway, and everything was organized smoothly even though the company is based in the UK. Communication was excellent throughout the process. He was responsive, professional, and helpful whenever we had questions.

I also want to mention something important for future customers. The final hotel confirmation codes were received the day before arrival. This initially made me uncertain, as I did not have the confirmation number earlier and briefly worried that it might not be legitimate. However, we received the vouchers weeks in advance, and the late confirmation appears to be standard procedure due to how the hotels manage bookings. Everything was fully valid and there were no issues at check in. I am writing this to reassure others that this process is normal and should not be seen as a red flag.

This is my third time organizing Umrah and booking hotels through this company, and each time has been a positive experience. On behalf of our entire group, I can confidently say we are very happy and would recommend him as a trusted and reliable company .

Amazing arrangement everything was so comfortable and on accurate timing including pick up and drop off all the vouchers and travel necessary information was given before hand and once we reach to jeddah the taxi was already waiting for us polite people throughout the journey I would say its the best way to perform the umrah through them and farhaj shafi was amazing alhamdillah very happy and recommended to everyone

Lovely experience with Makkah gateway. They were very responsive whenever we had questions and planned our trip and bookings perfectly. Transfers were seamless and tour guides very helpful. Would recommend to friends and family

Representative brother Ali, had collared a customised package to my own liking in a short period of time, being at a reasonable cost.
Ali had been supportive and listened to my requests and never pressurised me taking the package, like some other agents do, instead he had provided some good advice as well.
During Umrah I had been contact by Ali, checking if all ok and upon return to UK, if I had any concerns. Logistics provided in Saudi with private vehicle was good.

Great service, honest, reliable and highly recommend.

Overall my experience with this company was 10/10 no problem everything went well and smoothly without any issues. The hotels in Mecca and Medina is very close to the mosque and metro station and the transportation is very easy to get and convenient. Will highly recommend this company to others as their service helped a lot, thank you again for this amazing opportunity from this company.

My experience with this company is outstanding highly recommended every hotel was close to the metro station the mall and other locations. The hotels in Saudi are near the mosque and good service and transportation facilities as they was not late to anything.

Great service

We had an excellent experience with this Umrah package from start to finish. Everything was well organised, smooth, and stress-free, allowing us to focus fully on our ibadah. A special mention to Mr Ali, whose service was absolutely amazing — he was professional, attentive, and always available to help with any questions or concerns. His support truly made a difference to our journey. Highly recommended, and we have already booked another umrah package with Mr Ali for April 2026.

Service was great and very well explained by Mughal he was very patient helped all the way.
I recommend Makkah Gateway they are good and find the best prices to suit your budget.

Excellent service. Brother Farhaj is very helpful throughout the booking for Umra package. Always answer my call and messages. Also been offered if I have any problem during my Umra, I can call him from there. He knows all rules and regulations about Saudi government towards the hajj and Umra and he can arrange any type of package, depends on your budget. Highly recommend his company Makkah Gateway.

The experience was really great and Ali has helped me in every way with the umrah visa and I really appreciate it thank you so much to Ali

I booked my Umrah package for my family of 5 with Makkah Gateway for 8 days. Ali chosed a package acording to our need and was very professional and supportive. From the hotels in makkah and madina and travelling,Everything was perfect. I would highly recommend you to book with Makkah gateaway and book with Ali. I have reffered
Family members who are traveling on the 12th November. 10/10 Service highly recommend. Thanks again to Ali.