Maison Threads Anmeldelser 249

From when they confirmed the receipt of my returned item, it took 2 months of begging for the return to be processed. Mind you, it was a standard unwanted return, within the timeframe.

I received constant reassurance that it was "being processed" or "in returns process". They have ignored my emails for weeks at a time, and I had to keep prompting them again and again.

Awful experience, won't be shopping here again.

Ordered a dress for my daughters birthday, still havnt received it it says 1-4 working days for delivery item isnt even saying its been dispatched her birthday has been and gone, ive emailed countless times and shock no reply..please don't order from here. Wished I would or read reviews before hand. £110 down the drain.

If it could of been a 0 star it would of been Ordered a pair of trainers waited 16 days for them to be delivered sent numerous emails to see where they were didnt get 1 reply when they eventually turned up they were fine but were to big sent them back to address provided for a refund by special delivery royal mail at a cost to myself they have been attempted to be delivered twice nobody there at the address to receive the parcel and are now been returned back to myself again sent numerous emails nobody replies tried the contact telephone number which is invalid so where do you send them for a refund when there is nobody to receive the returned items avoid at all costs do not order from here unless you want the hassle of trying to get your money back as i wouldnt of ordered them if i had of read the reviews 1st

Ordered something online from this company and they haven’t even dispatched the item although it’s already meant to have been delivered days ago. Attempted to call them directly but number is not recognised. Attempted to email them on 2 separate email addresses found but no answer. Sent them a message via their contact form on website and no answer once again. If only I read the poor reviews for this company before making the purchase. The company don’t seem too concerned with providing good customer service or fulfilling orders as expected. Being kept up to date and informed goes a long way and they haven’t done that for me, so very unhappy with overall experience.

UPDATE - 18/11/23 Since my original review was posted the next day I received an email saying goods have been dispatched and a Royal Mail tracking number! Sweatshirt has been delivered today and I’ve checked against another Dsquared item I have and all the labels etc match so seems genuine. I’m sure if Threads had a working phone number and answered customer queries this would cut down on a lot of negative reviews they get. The total lack of communication really seems to cause a lot of problems. I have updated to 2 stars for this reason. ORIGINAL REVIEW - There should be a zero star option for this company, I ordered a Dsquared sweatshirt for my Grandson for Christmas in good faith. My hard earned money was taken immediately and I received an email from Maison Threads confirming my order and saying I would get another email when order dispatched. No goods have been dispatched or delivered and no further contact from them. I have sent numerous emails and contact us customer forms with zero response. I tried to message via Instagram but messages are blocked.The landline contact number 01274 209897 is an out of service number. I have contacted my bank and have also contacted Bradford Trading Standards and Citizens Advice. I wish I had checked all the damming reviews here before I ordered. Avoid this company it is a total scam they basically steal your hard earned cash. Something needs to be done about this by someone as it’s disgusting. I will be contacting my bank again and hope to get my money back this way.

Didn't send jumper and ignored emails I sent! Avoid at all costs

DO NOT PURCHASE FROM THIS COMPANY. I ORDERED ONLINE AND NEVER RECEIVED MY ORDER. Contact details on website used and the company never respond, messaged on Instagram didn’t respond, commented on their posts and they deleted my comments but didn’t message me back, tried to call them after finding 2x numbers online both INVALID. Taken my money and order never received, order elsewhere I’ve now lost my money. AVOID AVOID AVOID

I ordered a fendi dress. It was delivered without the clip on bow. I sent several emails, messages. No response. Absolutely appalling customer service. I’ve had to now spend my own money to return it when they failed to rectify the situation. Needless to say I won’t be shopping again.

Its like 6th time when i buyed clothes from this website highly recommend.

**SCAMMERS**Avoid at all cost. They sent the item 2 weeks after expected delivery date I returned the item and they refuse to acknowledge the return. No contact from them even after many emails that was sent by myself **SCAMMERS***

Stay clear!!!! Ordered products and no response after many, many emails.. phone number to call is a dead line… took my money and no goods sent! Stay well clear!!!!!!!!

Only knocked one star off as they haven’t replied to emails otherwise it would have been five. I was a little worried after reading reviews but I had already ordered my on cloud trainers. They arrived five days after ordering. I did order on a Saturday. I saved £69.00 on these as they are £150.00 in other stores. They are just perfect and I would happily order from them again. Thank you so much.

Very good experience. I found a very competitive price for a pair of shoes that would have been almost double elsewhere. Arrived very fast and they are perfect as expected. Ordered over the weekend and got the item on Wednesday

Absolutely a joke
I order Dsquare2 boot since 18/8/23
Until now 4/10/23 haven’t received my order
Asked for refund or tracking details
But no reply
Pls don’t waste your money

I usually only leave bad reviews when there's problems but since they got so many bad reviews and my experience was actually not that bad. So because they had a really good price on the thing I wanted, I still took my bet placing my order after seeing tons of negative reviews on trustpilot saying they never received their orders and can't get a hold of the store and I was super worried.
But then turned out I receved my order very quick in just 2 days. They shipped my order on the next day by Royal mail Special Nextday. To be fair, I paid £15 for delivery(was the only option I have for Northern Ireland)
Sep7 Order placed
Sep8 Order shipped
Sep9 Order received

but maybe it is true about their non exist customer service. I emailed them asking questions about a product before I placed the order but still haven't heard a word from them.

So I guess if you have no problem with your order or don't need to return or anything, it is fine. otherwise, you will be in a pain

Overall, I have no complain so far. Taking one star off for no response to my enquiry email.

The customer service was outstanding, and the product was exactly what I was looking for.

No absolutely livid!!! Ordered multiple times and only received a couple I’ve emailed over and over tried to contact no answer!! Do not order from this business!!!

If I could rate 0 i would. Absolutely awful company. Money taken from account, no confirmation email recieved, no goods recieved, no response via telephone, email. Nothing appalling customer service. Definitely wouldnt recommend. Wish I had read the reviews prior! DISGRACE!

Arnaque ! J’ai commandé un pull XL (150€) j’ai reçu un pull XXXL, j’ai demandé un remboursement, il m’ont demandé de d’abord leur renvoyer le pull reçu À mes Frais et qu’ils me rembourseraient après, j’ai vu sur internet que cette arnaque était déjà arrivée à d’autres acheteurs Français… j’ai gardé le pull.
Mon conseil ÉVITER CE VENDEUR BRITANNIQUE !