Magicycle Anmeldelser 

ont m'a répondu vite et avec le bon renseignement ,et ca c'est très aprécier avoir un bon suivit merci

I purchased a Magicycle e-bike in 2024 through an authorized dealer (Greenpath Electric Bikes in Brooklyn, NY). Less than a year later, both the display and battery failed. I reached out to Magicycle’s customer service, and for months they have given me an endless runaround: repeated requests for photos and videos, contradictory instructions, and no real progress toward replacing the clearly defective battery.

I have done everything they asked — paid for shipping, replaced the display, had the battery tested by a professional bike shop, provided videos and photos of the full charge indicators and voltage readings. Still, Magicycle refuses to send a replacement battery, even though it is under warranty. They insist on more redundant testing and dismiss the professional diagnosis I already paid for.

This has been the worst warranty experience I have ever had. My bike is still unusable, and Magicycle’s customer service has been completely unhelpful in resolving what should be a straightforward warranty claim. I want to warn other consumers to be cautious — Magicycle may offer decent specs and performance, but if anything goes wrong, you’re left in the cold.

Update 6-13-25
My response to their response:

Thanks for the reply. I’ve complied with every request—sending photos, videos, testing at a bike shop, and even paying out of pocket to ship parts. The display you sent did not fix the issue, and the bike remains unusable. I’ve already explained the battery was tested and showed low voltage, which your own dealer confirmed weeks ago.

At this point, the delays, redundant requests, and shifting of responsibility feel less like due diligence and more like obstruction. If you truly stand behind your warranty, I urge you to send a replacement battery or replace the bike entirely. I’ve been without a functioning bike for months.

I will continue sharing this experience across consumer protection platforms and e-bike communities so others can make informed decisions

I love my Magicycle Cruiser Pro, and have been having loads of fun so far. However for a Ebike with a MSRP of nearly $3000 one would think they'd get rid of some little bugs.. One being the battery charging port cover cap. Mine was split and disfigured when I received my bike. I am unable to use cap to keep battery charging port free of debris. I also had to reseat the grommet on the underside of the frame where wires exit for handle bar.

The customer service of Magicycle is amazing. They’re responsive and professional. Know that once you buy the bike- they stand behind it and are accessible.

Dory worked with me for weeks and resolved every issue I had dating all the way back to September

This is my 3rd Magicycle. The customer service from this company is top-notch. (Dory is the best!) She's responded within 24 hours or less to any inquiry I've made. I failed to read the specs thoroughly enough to realize that my new Deer 2.0 came with a left side thumb throttle. As my two original Magicycle cruisers came with right-hand twist thottles, and being a life-long motorcycle rider, I Ass-U-me-d the new bike came with the same throttle configuration. Lol. I was wrong! Because the upgraded 8-speed shifter on the Deer 2.0 is substantially larger than the former 7-speed model, they were compelled to use the left-hand thumb throttle configuration. As a twist-throttle addict, I was horrified when my new bike arrived with a left-hand thumb throttle! Lol. After a couple of emails with Dory, explaining my self-imposed crisis, Magicycle graciously sent, free of charge or shipping cost, a twist throttle and old-style shifter so I could retro-fit my new bike to the right-hand configuration. This "goodwill" gesture was way above and beyond their responsibility, as it was my error that caused the situation. This company is dedicated to customer satisfaction. Any negative reviews of this company are from folks that don't know the difference between a hammer and a screwdriver! Lol.
Kudos to Magicycle!
Great Company, great customer service!

Rick M.

After buying 2 Magicycles we have not had any issues, and we amazed at the quality of the bikes. Gears shift smoothly, pedaling is smooth, electric power works flawlessly. Mine is a Cruiser Pro, and hers is an Ocelot.

I recently purchased my second bike from Magicbike because of the service and the quality. Dave R.

As a preface to this review...

I've been a cyclist most of my life and seriously into road cycling for over 15 years. I've ridden hundreds of miles in a single day for specific rides, and I ride thousands of miles each year over all types of terrain. With that said, I've never had the kind of issues with my other bicycles that I've experienced with the Magicycle.

Now, for the review...

As an avid cyclist, I really wanted my wife to start riding with me, but she doesn't want to ride a traditional bike and talked me into getting e-bikes. I finally settled on the Magicycle Commuter bicycles, because I liked that they don't look like a typical e-bike.

From day one, straight out of the box, there were issues. One of the bicycles had metal shavings in the front wheel, which I didn't know, so when I tried to inflate the tire initially, it totally burst.

After finding and cleaning metal shavings from inside the wheel (remember... this is a brand-new bike right out the box), I still ended up going through four (4) tubes before finally taking the bike to my local bike shop to have them check the wheel to see if there was anything wrong with it. The guy at the bike shop also went through several tubes before finally successfully inflating it by adding two layers of rim tape. With that issue alone, it was a month and a half after I bought the Magicycles before my wife and I were able to go for a ride together.

The next issue is with both Magicycles...

The brake components are cheap and dangerous. Nearly every time my wife and I go for a ride, one or both of our bikes brake cables end up popping free from the brake clamps. This has been happening since taking them out of the box and riding them for the first time. I have never had this issue with any of my other bicycles even after riding thousands of miles.

Next, each of the battery chargers died within a couple months of buying the Magicycles. I had to hound Magicycle to send me free replacements which took several weeks. When they finally sent replacements, one of them was the incorrect model, so it wouldn't even charge the bicycles.

The last issue is that the Magicycles only hold a charge for less than 10 miles. Even when riding in the lowest assist level (one) and after being charged for several days. We have only had these bicycles for a little over two years, but haven't been able to ride them very much, because my wife and I don't trust them. Literally every time we decide to ride them, at least one of the issues listed above happens.

The last ride we went on, I almost jokingly told my wife that we might not make it back because the brakes will go out, the battery will go dead, or the tires will go flat. Well, all three happened. My rear brake popped free, my battery went dead, and my wife's Magicycle got a flat (we were riding on a flat, smooth, paved cycling trail without any debris).

Please do NOT buy a Magicycle. They do not honor their warranty or return policy, the customer service is terrible, and the bicycles are total junk.

The support staff was willing to work outside their stated policies to ensure a happy customer.

I would not recommend buying a Magicycle directly from Magicycle website go to Amazon. The reason I suggest this, Magicycle has very, very, very poor customer service. I bought a USED Cruiser-Pro from my neighbor it was about 9 months old. I've had it for over a year and the bike overall works GREAT. I ride it every morning. But the kickstand failed and I ordered an new one from guess who? Magicycle, that was back on 1-27-25 and I still have not received it! Today date is 4-24-25. I'm sure I get it someday! LOL....

I did receive a reply from Magicycle and finally after 90 days received my kickstand. Magicycle needs to fix their logically problems within the US. I would never buy a high priced item off their website until they fix their issues. They state on their website 'Item ships within 15 business days', they also state 'Item in stock!', don't believe either statement. Can you imagine buying a $1500 ebike and waiting 90 days or longer to receive it!

I am beyond frustrated with my experience dealing with Magicycle’s customer service. I reported multiple issues with my bike within hours of receiving it — a bent rim, spokes pushed through the wheel, and a broken brake lever clip. I followed all instructions, sent photos immediately, and even circled the damage in follow-up emails to make everything crystal clear. What did I get in return? A useless response at 1 AM telling me to “adjust the rim.” Seriously?
The back-and-forth for over a week has been a nightmare. One rep says replacement parts are being shipped. Then I get another email saying my issue is just being sent to the engineers. So which is it? Because I still have no tracking number and no resolution — just a lot of empty “pure-hearted apologies” and vague promises.
It’s been days since I was told the parts were arranged and I’d get tracking information. Still nothing. Meanwhile, the original order somehow showed up in six days — so where’s the urgency on fixing the problem?
This level of disorganization and delay is completely unacceptable. I’ve been more than patient, but I’m done waiting around. I expected better service and accountability, especially after spending this much money. I would not recommend this company to anyone based on this experience.

I purchased Magicycle’s bike rack about 1 1/2 years ago and both tensioning arm that holds pressure on the front wheels began to slip. First time it happened I arrived at a friend’s house to pick him up for a ride a found my new $8000 bike leaning 45 deg away from my truck being held on from the straps on the wheels. Contacted Magicycle hoping to buy parts to repair the tensioners only to find that they didn’t have parts available to repair the issue and that the rack is only covered by a 3 month warranty!
Even if they offered to replace the rack I wouldn’t accept because I have lost all confidence that their rack would hold my bikes securely !

High Quality Parts battery and bike is so sturdy.
Also support return with email response within 2 days with excellent video and written explanation to show my assembly questions
Well built and as described so happy with my purchase

We own 2 Magicycle Deer ebikes. They are great bikes. I have had the occasion to ask several questions and customer service has been great. Fast response. Do not hesitate to buy from this company!!!

When you get to a certain level of electric bike it's pretty much as good as it can get. Magicycle is that good. Hydraulic brakes a 20amp 52 volt battery lights ect...ect...When you're looking for extra things you look for things like customer service and in magiccycles case that's where you're going to win. Service department at magic cycle has always been very upfront and honest with me I had ordered a throttle it was out of stock they asked if I wanted a refund first off I told them I could wait my throttle still work it was simply a preference thing. They understood ,when the throttle came in they sent the throttle they accidentally sent the wrong throttle they immediately recognized what had happened ( i sent some pictures)through one email the right throttle was on the way everything was was cleared up as far as ordering bikes and getting a good bike there's a few out there magic cycle is one of them but the customer service in my experience is better than some of the other well-known brands. The Deer is my 3rd E-bike, but i would re- order this bike tomorrow simply because if i need customer service there gonna be there. Ive yet to have this level service in the industry yet.
Thanks again Magicycle

Bikes are junk and the customer service is also very bad. No quality control with their products.

Ocelot Pro 2 TS (torque sensor)
This is the third e-bike I have owned, and it's the best so far. The build quality is excellent, and it is a very comfortable bike to ride.
The software settings can be fine-tuned in every way
Throttle works independently of the settings, which is a great feature and has cruse control
Here is the setting I am running in (it almost feels like a normal bike, no ghost pedaling).

Current limit 10A
Sensitivity 1
Slow start 1

Power set 0-9
1_07%
2_16%
3_25%
4_34%
5_44%
6_54%
7_64%
8_74%
9_84%

Max speed with a comfortable pedal is 20
Max speed on throttle 28

Some minor quirks
No water bottle holder; they could have made side lugs on the headset tube or made a 90-degree bracket off the front headset tube bolts (that's what I did).
Pedals are cheap plastic (should be metal)
Seat is too hard for long rides (got a C9)

The display should be able to rotate farther down for shorter people, and the display polarization is rotated the wrong way for normal polarized sunglasses. I can see the display in sunlight only if I rotate my sunglasses 90 degrees (easy fix; I just bought non-polarized sunglasses).

The trip reset should be easier to get to (and mistake proof)
It's easy to change the wrong thing and not notice in the settings because
The trip reset is the last category in the settings.

As an optional purchase, accessories
They should offer
shorter crank arms (~150mm) for the shorter riders
The larger cable wrap that's on the bike now, it's the best. (Please offer that as an accessory)
Larger chain ring or a smaller freewheel/Cassette to
comfortably pedal more than 20

Bike future wish list
Full suspension while maintaining the 30" (important) minimum seat height
handlebar with crossbar to mount accessory on
Rear freewheel design should be switched out to Cassette
(They're more durable and parts are available.)

I have to say I was a little hesitant to buy an e-bike, but Magicycle made it so easy. The shipping was lightening fast and the bike is working great so far. I highly recommend.