When the trampoline was delivered there was a box missing, I contacted Mad Fun directly and their team was very helpful in clarifying what was missing and sending it out to us asap. Great customer ser... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Very poor quality, I got trampoline safety netting, and it's starting to rip already. Previous last 4.5 years, the new one 4.5 days. Cost a lot but need to look again for new one, because for autistic... Vis mer
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I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Vis mer
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We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Skrevet av virksomheten
- We are committed to Customer Service
Kontaktopplysninger
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Storbritannia
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,1
Bra
836 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent sales and customer service.
What fantastic customer service from your sales team.They were so pleasant and helpful. I ordered a trampoline at 3.30 one day and they arranged for a next day delivery. It was delivered by 08.30. Well done.
18. desember 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Couldn't fault the madfun buying…
Couldn't fault the madfun buying experience however, the delivery experience was very different. Madfun made sure the package was with the delivery company on time but after a promised delivery of Monday or Tuesday, the item was not delivered until Thursday. Luckily, I had sent it to another address as waiting in all week was not an option for a working person.
The trampoline took two people around 3 hours to put up. We followed the instructions and didn't need to watch any other videos etc. It's sturdy and fits my space perfectly. So far, it's been a hit!
18. november 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are sorry to hear the delivery took longer than expected. We are glad it was only delayed by a couple of days and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very fast delivery excellent service
15. august 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Trampoline
Very happy with my trampoline it arrived very quickly too thank you highly recommend!!!
13. august 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
If they stop using DX Delivery to ship…
If they stop using DX Delivery to ship their products if give them 5 stars. Cant be a goof company and expect to get good reviews when you use the worst shipping company possible. Still havent recieved my item I ordered on next day delivery. They even state on their website, problems with delivery is down to the 3rd party company they use DX Delivery! Beware, if you actually want to recieve the items your purchase id reccommend looking else where!
14. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
High quality product but poor delivery.
High quality product but delivery was poor as boxes arrived damaged with part missing.
Customer service was however good when the issues were highlighted.
12. juni 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
great easy site and quick delivery
14. juni 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Time and patience given to enquiries…
Time and patience given to enquiries and advice.Polite helpful and friendly. Excellent delivery and building. Good quality product, highly appreciated by grandchildren. One of the best services I have received in years. Thanks to the whole team.
13. mai 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
From purchase to delivery fantastic…
From purchase to delivery fantastic service and pool brilliant
4. juni 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Really helpful sales department
Really helpful sales department, advised quickest method of ordering was on-line. Easy to complete order, confirmation with despatch details by return, goods arrived next day as promised. great service..
13. mai 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Pool & heater …
Bought a pool last year excellent service fast delivery
This year I needed a heater for the pool the guy on the phone was so helpful n polite made the order & again quick delivery
Would definitely use them again in the future & also would recommend to family & friends
10. mai 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family enjoys the warmer pool!
Kind regards
Customer Services
JumpPRO Trampoline Goal Medium
My son had the JumpPro Trampoline Goals. We have a 10ft round trampoline and they fitted perfectly. The instructions were clear to allow me to install with no problems. I couldn't get my son off the trampoline after installing. I would 100% recommend this item.
9. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your son is having a great time using it.
Kind regards
Customer Services
Great responsive service and were able…
Great responsive service and were able to quote and deliver to the channel island and refund vat with the shipping proof. Great product and quick delivery.
17. april 2024
Svar fra MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
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