It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Vis mer
Selskapet har svart
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public servic... Vis mer
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktopplysninger
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Storbritannia
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Middels
738 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra M6toll
Hi Jaky thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Helpful when I was being a bit…
Helpful when I was being a bit ridiculous at sorting out my password, actually rang me to check I was OK with it.
27. juli 2026
Svar fra M6toll
Hi Judith, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
I received a debt recovery letter after paying!
I received a debt recovery letter after I had paid. I have wasted an hour of my life demonstrating I had paid. Apparently the lane was out of sync. The M6 Toll should compensate me for the stress and inconvenience.
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra M6toll
Hi Pete, thanks for your comments. I am sorry that you received this letter in error. Unfortunately, we cannot always pick up when a lane is out of sync. I will ensure that feedback is passed to the team to deal with these situations in a more a timely manner. Please feel free to reach out should you require anything further. Kay@M6toll
Had computer trouble renewing…
Had computer trouble renewing m.e.p....the chap on phone was perfect with assisting me ..and now all compled and ready to go...3/8/26..thank you so much 😄
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very helpful and responsive staff
21. juli 2026
Svar fra M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Geoff, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Needed to change my vehicle…
Needed to change my vehicle registration. Sent an email and received a response within the hour. Very quick service, new registration on the same day.
24. juli 2026
Svar fra M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Turn off from toll to airport closed no…
Turn off from toll to airport closed no signage no warning your answer was you can only display issues on toll which is pathetic you have a duty to display issues with exits from the toll you failed to do this.Resulting in a 20 mile detour and late arrival.And I paid for the privilege.
31. juli 2026
Svar fra M6toll
Hi Mark, thank for your comments and I do understand your frustration that you encountered on your journey. The M6toll was not closed and the closure was on the M42 once you had left toll road I will ensure that these comments are passed onto our operations team to determone how we can better display issues off our network that may affect a customers journey. Please feel free to rteach out should you require anything further. Kay@M6toll
Svar fra M6toll
Hi Thomas thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Quick swift response
Quick swift response addressing my query and provided a satisfactory response.
31. juli 2026
Svar fra M6toll
Hi Anna, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Tony, thanks for your review and the positive comments about the renewal process for a Mobility Exemption. Please feel free to reach out, should you need any further support Kay@M6toll
last week I went to the holiday through…
last week I went to the holiday through m6 road but I didn’t sure which route I took. I was confused about junction and toll fee, after I enquired if they can see on camera after they replied my email and solve my confusion. Thank god after I had deep breath. Thanks for that.
23. juli 2026
Svar fra M6toll
Hi Jit, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Ioan, thanks for your review
Please feel free to reach out, should you need any further support Kay@M6toll
Svar fra M6toll
Hi Alan, thanks for your review. I can see that we do respond within 48 hours of receiving your emails. Did you know we have a lite account that will automatically email receipts to you after each journey, so you would not need to download them from the website. If this is of interest please visit https://www.m6toll.co.uk/open-an-account/
Please feel free to reach out should you require anything further. Kay@M6toll
Great Customer Service
Great Customer Service. I've never had any issues with the M6 Toll, and i use it frequently. Breeze is a brilliant idea, quicker and cheaper so why not use it if your a frequent traveller. Had a couple issues with my business account which they sorted quickly and efficiently.
29. juni 2026
Svar fra M6toll
Hi Ron, thanks for your review and the positive comments regarding the service you received and yoru Breeze account
Please feel free to reach out, should you need any further support Kay@M6toll
Contact with customer service was swift…
Contact with customer service was swift in response and helpful . I was charged incorrectly going through the toll - did receive the refund - in terms of customer service 4 stars - ! If I’d not been overcharged - charged incorrectly in the first place it might have been 5 !! But then I wouldn’t have had to contact them at all 🤣🤣.
22. juli 2026
Svar fra M6toll
Hi Susie, thanks for your review and the positive comments regarding the service you received.
I am sorry you were charged incorrectly. We can't always pick this up when you are in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Great professionalism and Service
Great, communication and professionally dealt with from the start to finish
29. juli 2026
Svar fra M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Solve problem in sec.
28. juli 2026
Svar fra M6toll
Hi, thanks for your positive comments about the service you received from the team. Please do feel free to reach out, should you need anything further. Kay@M6toll
Still waiting for the refund
I eventually received the refund, but no explanation of why they charged a motorbike £12 ?
27. juli 2026
Svar fra M6toll
Hi Geoff, I am sorry you have not yet received your refund. Please could you reach out to the team on 0330 660 0790 or via email customer.services@m6toll.co.uk and we will look into this for you Kay@M6toll
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