I had called for help on one of the services and the executive spent half an hour taking me through nthe exact process till the entire things was completed. He proactively asked if his help was requir... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Like the connectivity and availability of the network. Dislike: Most of the companies include free roaming to UK but not Lyca. The main reason for low number and only 3 star because of the eSI... Vis mer
Selskapet har svart
Shrinflation./ Earlier we used to get hard 30 days of validity. Now 2 days --. I can understand competing markets but the fibre and infrastructure remains the same unless major upgrade. To loyal custo... Vis mer
Selskapet har svart
You’ve throttled my internet even though I’m paying for unlimited data. So I payed for a bolt on for 20gb and yet you still haven’t stopped throttling my internet. On top of that I submitted a ticket... Vis mer
Selskapet har svart
3,0
Middels
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I recharge my add on data at around 5…
I recharge my add on data at around 5 pm now time is 10 30 pm and still my data is not working
And please remove ai from your customer service and try to connect directly to customer care it will help customers
Thank you
12. september 2026
Svar fra Lyca Mobile IE
Dear Yakub,
We’re sorry to hear that your add-on data is still not working several hours after purchase. We understand how frustrating this must be, especially when you have already paid for the service.
Could you please provide a screenshot showing the add-on purchase and your current data balance? This will help us check whether the add-on has been successfully activated.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Yesterday i did €10 top up for data…
Yesterday i did €10 top up for data trough *139*2001# but not found any data this morning,
12. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re sorry to hear that your €10 top-up for data has not been credited to your account.
We understand that you completed the top-up yesterday, but the data is still not showing this morning. We would like to investigate this for you and help resolve the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
We understand that you did not make the recharge manually and that it was processed automatically.
Could you please provide the transaction details or a screenshot showing the recharge, so we can check this further and assist you with a resolution?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good Lyca bundle
12. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Terrible hard to activate smart phones…
Terrible hard to activate smart phones watch and I did pay 10€ and still not possible to activate
12. september 2026
Svar fra Lyca Mobile IE
Dear Rose Markovic,
We are sorry to hear about the difficulties you've experienced with activating your smartwatch and the payment issue. We understand how frustrating this can be. Please share the error message so we can investigate this matter and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I want a refund the plan I bought is…
I want a refund the plan I bought is horrible and it says the closest I can get a refund is in a week. Nothing works on the data except calls and I bought the unlimited plan and even then the calls are limited
12. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We are sorry to hear about the difficulties you're experiencing with your plan and the issues with data and call limitations. We understand your frustration and appreciate you bringing this to our attention. Please share the Lyca Mobile number and location details to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
We are concerned about these charges. Please share the Lyca Mobile number so that we will investigate this issue immediately to understand what happened. Dial *190# from your Lyca Mobile number to deactivate the auto renewal.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca not provisioned was phond message…
Lyca not provisioned was phond message i got. Unable to receive texts. Unable to open qr code to start setup
12. september 2026
Svar fra Lyca Mobile IE
Dear Derek Steele,
We sincerely apologize for the difficulties you've encountered with your service, including not being able to receive texts and issues with the QR code setup. We understand how frustrating this must be. Please provide us with your registered email ID or any reference numbers you may have so we can investigate this matter and provide the necessary assistance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bad customer service expirience
I had a problem with a payment in my previous subscription, I called customer service to have help. They told me that everything was ok and I had no need to worry because they would have tried the payment again. Obviously you never tried a second payment attempt and the subscription expired. I called the customer services several times, but the service was so bad that I thought of changing company. They tried to sell me a new subscription at a higher price, they suggested me to complete some action that requires Internet and, obviously, I hadn't Internet, how is it possible to receive such a bad customer support? Lastly, today I have Internet, thanks to a friend, and I was able to renew my subscription, the promotion discount, they offered me as an apologies for the bad service, is not working.
I really think I should change Company
11. september 2026
Svar fra Lyca Mobile IE
Dear Francesco,
We’re sorry for the difficulties you experienced with the payment, subscription renewal, and the promotional discount.
We would like to investigate this for you and help resolve the issue as soon as possible. Could you please provide a screenshot showing the promotional offer and the price being charged, along with your order or subscription details
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca mobile customer service is…
Lyca mobile customer service is terrible. They will lie to you to keep you happy until you realise the company is ripping you off. The cheap prices are not worth the headache. Stay clear for your own sanity.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile IE
Dear Barry,
We take your concerns regarding the information provided and your overall experience seriously. We would like to investigate the specific issue you encountered and help address your concerns.
Could you please provide the details of the issue you experienced, including any relevant order or account information, so we can review this further and assist you?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I would never recommend this phone…
I would never recommend this phone company to anyone.. I was accused of using 7 GB in two hours yesterday,at a cost of ten euros..no credit returned, unable to speak to a manager . Nobody has spoken to me in regards to this matter,yet Lyca say that the matter is resolved!!
12. september 2026
Svar fra Lyca Mobile IE
Dear Hubert,
We understand that you dispute the reported 7 GB data usage within two hours and are requesting that the charge and your account usage be reviewed.
Could you please provide a screenshot showing the data usage and the €10 charge? This will help us investigate the issue and assist you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The internet isn't always there when…
The internet isn't always there when you need it . And in modern times we rely on WiFi/Data for everything. 65% service is not good enough 😔
12. september 2026
Svar fra Lyca Mobile IE
Dear Bob,
We’re sorry to hear that your internet connection is not consistently available when you need it.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Nice to bebnice
A casual coffee, a walk around the city, and seeing where the conversation goes.
12. september 2026
Svar fra Lyca Mobile IE
Dear lamkhyar,
We're glad you enjoyed your experience with us. We appreciate your kind words about the relaxed atmosphere and engaging conversations.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
We understand your disappointment after purchasing a data package that was not working. We regret the inconvenience caused and would like to investigate this for you. Please contact us through our private channel with your Lyca Mobile number and purchase details so we can check the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I tried to buy a E sim for my phone but…
I tried to buy a E sim for my phone but my phone doesn't support it. Isn't your fault, but I'll need a 20 euro refund which I'll call tomorrow.
11. september 2026
Svar fra Lyca Mobile IE
Dear Lamine,
We understand that your phone does not support eSIM and that you would like to request a €20 refund.
I have sent you E-Mail regarding the refund conformation could you please check for the earliest convenience.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The promotional price was 9 and it charged me 10
My app is showing me a promotional price of €9 for the plan, and the order summary also shows €9 as the total amount. However, when I try to activate it, the system attempts to charge me €10 and, when I try to activate it using my credit balance, it says that I don't have enough balance. I currently have €9.94 in my main balance. I topped up €5 specifically because the app showed the plan for €9. I tried to activate it again the next day and it automatically charged me the 10€, when it is supposed to cost 9€. It didnt even give me a chance to cancel before I saw the 10€ charge, it just charged my card.
11. september 2026
Svar fra Lyca Mobile IE
Dear Customer,
We’re sorry to hear about the unexpected €10 charge and the issue with the promotional price.
Could you please provide a screenshot showing the €9 promotional price and the order summary? This will help us review the issue and assist you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar fra Lyca Mobile IE
Dear Tariq,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Horrible customer service
Horrible customer service. Have been using one of their bundles for over 2 years and had the auto renewal set this whole period. I left the country last month and disabled the automatic renewal, got charge anyway and when I tried to reach them out to fix the problem and get a refund took long time to answer and they demanded a ridiculous amount of information and did not mention nothing about refund. I highly suggest to anyone considering to hire their service to think over since they don’t have any consideration for their customers
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyca Mobile IE
Dear Vinicius,
We’re sorry to hear about your experience and understand your frustration regarding the unexpected charge after you disabled auto-renewal.
We would like to investigate the charge and your refund request for you. Could you please provide the relevant order or transaction details, along with confirmation of when you disabled auto-renewal, so we can review this further and assist you with a resolution?
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.