Luxury Watch Repairs Anmeldelser 

DO NOT SEND YOUR WATCH TO THIS COMPANY!

I sent my watch for a quote in January and then paid the £553 for the work to be completed. Since then I have had NO communication from them. I have chased multiple times and received no replies. Managed to get a “management” email that replied they would get back to me shortly, to which I replied asking for a more definitive timeline - no reply, called phone number- cannot get through & advised to use web chat - no reply, tried instagram & Linkedin- no reply. I am now coming to terms with the fact that I will never see my watch again and will be contacting the police to report this theft & fraud. I have advised that they have until 27th May to reply before I contact the police.

After numerous emails and calls I received my watch today.
I requested it's return following a 7 week wait without even a quote for a battery or service.
I requested the watch be returned in the packaging they received it and paid £24.00 .
It arrived in bubble wrap, absolutely shocking.

Great job done repairing my watch. A couple of minor communication issues but not a big deal.

No updates no reply to emails and phone not manned.
I wonder if this is a scam they have had my money and they have my watch.

Communication with this company is non-existent. Have tried emails to management, online chat and the phone line, all are not responsive. They have had my Rolex watch since December. I've been chasing an update but cant get anyone to respond. Have had several false commitments on timelines and now no response at all. Received my Omega back after 5 months with no paperwork or warranty card. They were never this bad but from recent experience i wont be using them again and advise other to avoid them like a plague.

Every three or so years, I have the problem of finding a trustworthy company to replace a battery in and pressure test a Breitling Aerospace. I was fortunate to come across Luxury Watch Repairs.

The process of them sending out a postal pack; getting my watch collected by the Royal Mail and then returning it to me took about a week. The total price was very reasonable compared to the Breitling offer.

I would not hesitate to recommend Luxury Watch Repairs to someone needing a battery replacement.

I am pleased with the watchmakers for the service and restoration of my watch. However, the process time, estimated at 15/25 weeks, which was exceeded to a year, together with the lack of phone and email response communication of the work process, was worrying and disappointing. However, credit must go to Kelley, who was excellent in helping resolve matters and the eventual return of my watch.

Great service very friendly team and a fast turn around

Good service, very happy

I’ve used Luxury Watch Repairs before and received excellent service so I didn’t think twice before sending my watch again for a replacement battery and refurbishment.

What a mistake!

It transpires the original business went into administration in October 25 and now has new owners who simply can’t replicate the previous service levels.

It is virtually impossible to contact them now - the phone line is constantly closed, emails rarely get responses and, although they occasionally respond to messages via Chat, they don’t do what they say on it.

I did eventually get my watch back by making an appointment to collect it.

Ironically, they did email when I had my watch back, saying they hoped everything went ok and, surprise, surprise, failed to respond to my reply outlining the issues above.

Please don’t send anything to them - it’s far too stressful sending them your valuable watch and not knowing when or if you’ll get it back.

Update 19th June - LWR tried to get this review removed but it’s been reinstated as it is perfectly valid - that tells you all you need to know!

I’m so pleased I used this company to repair my watch. They kept me informed of the progress of the repairs on a weekly basis so cannot fault there customer service.

I've been coming here for about 6 years now. Never had a single problem. Great service and a great price too. Would recommend to anyone. My watch batteries are changed in 30 minutes, while I wait. I'll be back again.

Can never get an answer on the phone. Cannot get an update from the progress email. I still can't get feedback on when my Rolex will be returned . I paid for service/repair on 28th November last year.

This is an updated answer to my review re Rolex watch sent to Luxury Watches Repair Hatton gardens 15 May 2025 at the time of posting previous review 28 May 2026 a year of waiting telephone calls emails unanswered etc - £786 paid Rolex62978/108379 on 28th May 2025. A complete year has passed with no returned Rolex so we are now dealing with the insolvency firm dealing with Luxury Watch business affairs. SO imagine my surprise to see reply from Luxury Watch Repairs they have no knowledge of Marion Jones I have had telephone calls with Scott, Chris,(early days when they answered the phone) a nice email later from Oliver explaining the restructuring of new company and they graciously offered to take on the ongoing repair of Rolex, we declined this and asked for return of watch if I had know they were closely following Trust pilot reviews I would have enclosed all quote and order no's as they never answered many of our enquires regarding Rolex watch. I know this update is long boring but find it strange they think some random weird Welsh women who they have never heard of is suddenly making up stories. HOWEVER because we have dealt with the administration company yesterday our Rolex was delivered by post completely out of the blue , it was working but not repaired crown not set right so not waterproof . this review should have no stars beware we were taken in by the smart online swiss looking repair shop , if anyone is still waiting for returns suggest you consult administrators dealing with company affairs.

UPDATE*
I am very happy to report I received my watch back and all looks well. The watch appears to be working and it’s also been polished as requested.

All in all they had my watch for 14 weeks which although at the time was very stressful when I was hearing nothing back from them and seeing lots of negative reviews, on reflection this wasn’t a bad turnaround. Better communication in the first place would have avoided this as I was genuinely worried I had been scammed and would never see my watch again.

DO NOT USE!!! As soon as you send them your watch and pay for the repair they quote you, you will NEVER hear from them again!!

Total con which I stupidly fell for due to their legit looking website and initial interactions. All very quick and professional. They send you out a box to package your watch in and send back to them which I stupidly did. I was then sent a quote for the repair which again all looked very professional however as soon as I paid all communication stopped.

No phone number to call, no reply to numerous emails, fake Instagram account with fake followers. Complete scam.

AVOID AT ALL COSTS!!!!!

Not only have they stolen my tag Heuer which has huge sentimental value to me, they also charged me over £500 for the privilege.

I am going to contact police / solicitor as I’m not letting this go in light of sentimental value and will continue to monitor this chat as I see they are “flagging” any negative comments so trying to silence all the people they have stolen from.

Couldn’t even find my details to respond to the Trustpilot review despite over 10 e mails. Not sure what good this review will do anyway. They just couldn’t give a hoot

6 weeks of hideous communication that resulted in me paying £24 to get my watch returned without repair. You can’t call them and they don’t respond to e mails. Had to send a friend to visit their offices after a month. Sign on door saying you needed to email them. Just awful awful awful

I've been trying to get an update on a watch they have had since september. The high end of their estimated repair time passed 2 months ago and they are impossible to contact in any way. Email, phone, and web chat are all totally inactive. I have no idea if or when I'll find out what happened to my watch.

Tag battery lasted 1 month, emailed 3 times but no response. Not good at all, won’t be using again.

AVIOD AT ALL COSTS, OR USE AT YOUR PERIL. What an absolute abortion of a company. Waited almost 4 months for the return of a watch that they were unable to service! Had to get the police involved for them to even respond to an email! When they finally do send me the watch, it’s wrapped in bubble wrap and stuffed in an envelope; a far cry from the correct packaging sent to post it to them. Do not be fooled by the AI generated images on their website, this is a bunch of cowboys masquerading as a legitimate luxury watch specialist. YOU HAVE BEEN WARNED.

Please do not use. If I could rate lower than one star I would. I asked for simple battery replacement and the watch was returned to me with the second hand still jumping. When I queried this, they offered to quote for a (no doubt expensive!) service. Another watchmaker then replaced the battery and the watch is now keeping perfect time. A lucky escape!