A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow th... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Needed some kit to photograph goods for an online shop. Bought a couple of LED light sets, and a folding shooting table, and - a few days later - a muslin backdrop & support. Have used them all an... Vis mer
As a pro photographer I can’t believe how well made these products are. Used octagon soft box on location for over a year now and no more inserting and bending rods to set up, the umbrella type mechan... Vis mer
Great company, were very helpful on the website chat while I decided on which product, and then my lights arrived first thing on the day I asked them to be delivered, despite being close to New Year.... Vis mer
4,2
Bra
223 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A completely negative experience
A completely negative experience. They allow you to complete the purchase only to cancel it later, claiming shipping costs are too high. Either set the correct shipping price upfront or don't allow the sale at all. Very unprofessional. - Of course, we accept the apology, but we were disappointed with the situation. At least you noticed the error so it won't happen to another customer. All the best.
10. april 2026
Svar fra LuxLight
Very sorry for your negative experience on our website.
The shooting table lighting kit you bought is very large and therefore it would have cost in excess of £80 to send to Portugal rather than the £35 you paid. Unfortunately at the time of this sale, the kit had the wrong dimension/weight attributes and therefore our international shipping template on our website allowed you to buy with a shipping price for a smaller parcel size. As we had never shipped these kits to Portugal before, this error had gone unnoticed.
We have now made changes to the product and shipping template to stop this scenario from happening again.
It's worth nothing that we realized the mistake quickly and cancelled/refunded this buyer the same day they purchased, we contacted the seller immediately and apologized for our error.
Sorry again for any inconvenience caused
Regards
SImon
LuxLight
Product is great
Product is great and just as advertised. The only critisism I have is the lack of communication from placement of order to today's delivery
2. desember 2025
Quick delivery and great products
Quick delivery, very well packaged, free delivery, exceptionally good products.
14. november 2025
Svar fra LuxLight
Customer is based in Poland, we sent them emails like we do with all EU customers, asking them to confirm they are aware they that they will have to pay VAT and customs charge to courier to import into their country. We are just trying to make sure customer's don't have any bad surprises with charges they aren't expecting and giving them a chance to cancel the transaction if they don't want to pay the taxes.
In this case, customer was sent emails, they replied after 4 days asking how much they would have to pay the courier and their government, we replied to them again but then these emails bounced from their email address with mail delivery failed errors. We then waited for them to make contact again and also to try again with their email address, but in this time they left this review.
Customer has been refunded so definitely no scamming involved here, we are simply trying to warn customers to avoid any potential bad surprises, if the customer believes customs and EU VAT charges were included in sale price.
We will look to make this more clear in the checkout process for EU customers
A fantastic purchase experience with an…
A fantastic purchase experience with an easy-to-navigate website, quality products, and excellent prices.
23. mars 2025
Very good price
Very good price, well packed and delivery was fairly quick. Thank you
16. februar 2025
Well packaged prompt delivery
Well packaged prompt delivery. Good product as described.
6. januar 2025
support
A really great company the item was perfect, Very easy to set up, and customer support instantly changed an item that needed changing.
1. oktober 2024
Quality, price and fast!
Used the chat function to get some immediate advice on soft box set (even thought it was late evening!) - easy to place order, great kit and fast delivery - will use again! As far as I’ve found these sell the best optimum daylight bulbs for artists.
25. juli 2024
Promptly dispatched
Promptly dispatched. This is quite a heavy duty arm useful for reflectors etc but not a lightweight item for filed macro use
1. juli 2024
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