Absolutely 5 star service from my initial query to almost an immediate helpful response to ordering and my chairs turning up just a few days later. Beautifully packaged and so easy to put together. Th... Vis mer
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This table and chairs are absolutely stunning. Amazing quality and has finished off our kitchen dining room perfectly. Great service and would highly recommend
Absolutely terrific service. Ordered my table and chairs over a week ago and was told that delivery would be 2-4 weeks. However, they needed up delivering it a week and a half later. Plus, I had an is... Vis mer
Bought a a few items about 6months ago , but 1 off the swivel chairs has broken from the inside, contact them as it was under warranty, they around & said we dont sell this item anymore next time you... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Luxury interiors, designed for real homes. At Lush Interiors UK, we offer high-quality, stylish furniture at accessible prices. From timeless statement pieces to bespoke designs, we bring elegance and craftsmanship to every space. Explore our collection at www.lushinteriors.co
Our Promise to You
Skrevet av virksomheten
- We're Committed to Exceptional Service
- We take pride in providing high-quality furniture, seamless customer support, and a stress-free shopping experience. Your home deserves the best, and we’re here to make that happen.
- Quality, Trust & Timeless Design
- Every piece is crafted with care, ensuring luxury, durability, and style that lasts.
Kontaktopplysninger
86 Pullman Road, LE18 2DB, Leicester, Storbritannia
- 0800 061 4965
- info@lushinteriors.co
- lushinteriors.co
4,5
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Svar fra Lush Interiors
Hi Jane,
Thank you for taking the time to leave your feedback.
We are sorry for the delay you experienced while waiting for your chairs. We can see that this was a pre order item and can confirm that the chairs have now been successfully delivered.
We appreciate your patience while the order was awaiting restock, and we apologise for any inconvenience caused during this time. If you have any questions or need any further assistance now that your order has arrived, please do not hesitate to get in touch.
Kind regards,
The Lush Interiors Team ✨
We love out new dining table
We love out new dining table, the quality is amazing and it looks even better than it did in the pictures. Delivery was also very efficient
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Hamza,
Thank you so much for your kind review.
We are delighted to hear that you love your new dining table and that it exceeded your expectations in both quality and appearance. It is also great to know that the delivery went smoothly and efficiently.
Thank you again for choosing Lush Interiors. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
The Lush Interiors Team ✨
BEWARE & AVOiD this Disgraceful company- item was of a very…
BEWARE and AVOID if you want quality items ! Read all the reviews not just the ones they show on website
Disgraceful company- item was of a very poor cheap quality and the company just kept giving me the round around and blamed manufacturer (Lush are at best a middleman who do not check or see the items they sell) . I was told that they had prioritised my collection ( I even spoke to the company director) yet they failed to book the collection ( I contacted the manufacturer myself and was told they had no collection requested for my address!) I arranged the collection myself as Lush were doing everything possible to avoid collecting the item and having to refund my money ! My contract of sale was with Lush ( who had my money for weeks prior to delivery and yet they didn’t want to know when it came to rectifying the issue and issuing a refund !
VERY POOR QUALITY ITEMS charged at inflated prices and THE WORSE AFTERSALES and customer service is non existent! AVOID AVOID AVOID Purchasing anything from LUSH INTERIORS !!!! still not got my refund!
BEWARE of purchasing from this
DISGUSTING COMPANY
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Michelle,
Thank you for your follow up review. We are sorry that you remain dissatisfied, however we do need to clarify a few points for accuracy and transparency.
The item you ordered was supplied directly from one of our partner manufacturers. Not all of our products are supplier based, but in this instance the item was dispatched directly from the supplier. This does not remove our responsibility, and at no point have we denied accountability. Your contract of sale is with Lush Interiors, and we are managing the issue on your behalf.
When an item is supplied directly from a manufacturer, collections must be arranged through their approved courier networks. These requests are logged and processed by the courier teams and are not instant. This is why a collection may not immediately appear when contacting the supplier directly, despite the request having been raised and actively chased by us.
We have not avoided collection or a refund. A full refund will be issued once the item has been collected, in line with our returns policy. We appreciate delays are frustrating, but same day collections are not possible.
Really love my table and chairs
Really love my table and chairs. Nice, friendly delivery guys. Would buy again from Lush.
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Charlotte,
Thank you for taking the time to leave a review. We are so pleased to hear that you love your table and chairs, and that the delivery team were friendly and helpful.
We really appreciate your support and we would be delighted to help again in the future.
Dining table and chairs set
Dining table and chairs set is beautiful. Drivers were super friendly and the furniture looks and feels amazing. Super comfy chairs and table is very well built
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Frank,
Thank you very much for your lovely review. We are delighted to hear that you are happy with your dining table and chairs, and that our delivery team made a great impression.
It is great to know the furniture looks and feels amazing and that you are finding the chairs comfortable and the table well built.
Thank you again for choosing Lush Interiors.
Kind regards,
Lush Interiors Team
Ordered large table and 8 chairs from…
Ordered large table and 8 chairs from this company. Chairs are handmade so slight mark and scratches are understandable. However, the price does not reflect that. For the price that i paid I was expecting near to perfect. Anyways contacted customer services and all I get is “sorry we are unable to do anything” overall it’s a beautiful dining set the fitters were also lovely and friendly but the customer service needs a massive improvement. Quick to take money but no solution. What a disgrace!!!
15. desember 2025
Anmeldelse skrevet uten oppfordring
Love our new dining table
Love our new dining table. Thank you. Delivery was fast and we were kept upto date on delivery throughout. Will shop here again
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Dawud,
Thank you for your lovely feedback. We are really pleased to hear that you love your new dining table and that the delivery was fast with clear updates throughout.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
Lush Interiors Team
A happy customer
Quick turnaround, great service, fast delivery. Really satisfied with the service and quality from lush interiors, would definitely recommend. My go to company now for all things furniture.
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Amy,
Thank you so much for your kind review. We are delighted to hear that you were happy with the quick turnaround, service, and fast delivery.
It means a lot to us to know that Lush Interiors is now your go to company for furniture, and we truly appreciate the recommendation.
Kind regards,
Lush Interiors Team
4 Weeks" is a Lie—Terrible Delivery Times and Annoying Review Spam
I ordered a table from this company on November 3rd, and the stated delivery time was 4 weeks. It has now been nearly 6 weeks, and I have still received no update regarding the delivery status.
The most frustrating part is the constant spam of emails I'm receiving, all asking me to give them a review about the table—a table I was supposedly meant to have received two weeks ago! It's ridiculous to relentlessly ask for a review when you haven't even fulfilled the order.
If you can't deliver within the advertised 4-week window, don't put that timeframe on your website. Instead of sending a spam of emails demanding a review, they should be sending an update on when my product will actually arrive. This is completely unacceptable.
4. desember 2025
Svar fra Lush Interiors
Dear Kolchuma,
The item you ordered on 3rd November was a pre-order item, which is clearly stated on the product page at the time of purchase. Pre-order items do not fall within the standard 4-week delivery timeframe, as this estimate applies only to in-stock products. Pre-orders are dependent on supplier restock dates, which can occasionally extend beyond the initial estimate.
Regarding the review emails, these are automated system emails triggered by order dates rather than delivery completion. We completely understand how receiving these before delivery is frustrating, and this feedback has been passed to our technical team so we can improve this process going forward.
We would also like to note that we have not received any direct email correspondence from you, and had you contacted us, we would have been more than happy to provide a delivery update and assist further.
Please do reach out to us directly at info@lushinteriors.co
with your order number, and our team will prioritise providing you with a clear update on your delivery.
We truly value our customers and regret that this experience has not met expectations. Thank you again for your feedback.
Kind regards,
Lush Interiors Team
Fantastic experience - Sandro Velvet Barstools
Great service and products.
We purchased 3 x Sandro Velvet barstools.
We travelled to the showroom / warehouse in Leicester to view the stools in person. The staff were very helpful throughout and there was no pressure to purchase. They left us alone to view the products in our own space and time, with advice offered when sought.
Communications were excellent throughout via email.
We travelled down a second time and were convinced and purchased the barstools. Even better, they offered the Klarna 3-instalment payments option, which we took out. They had the stock available and we were able to purchase the stools and travel back with them.
Great quality products - highly recommended. We were able to get an additional discount online for Black Friday deals.
I would highly recommend Lush Interiors to anyone who wants to purchase quality products and with a fantastic customer service experience!
1. desember 2025
Svar fra Lush Interiors
Dear Mr Akbar,
Thank you very much for taking the time to leave such a detailed and positive review.
We are delighted to hear that you had a fantastic experience with us, from visiting our Leicester showroom to purchasing your Sandro Velvet barstools. It is great to know our team were helpful, gave you space to browse comfortably, and were available when you needed advice. We are also pleased that the Klarna option and Black Friday discount worked well for you.
Most importantly, we are glad you are happy with the quality of the barstools and the overall service you received. Feedback like this truly means a lot to our team.
Thank you again for your recommendation and support. We hope to welcome you back again in the future.
Kind regards,
Lush Interiors Team
appalling customer service and after…
appalling customer service and after sales , item arrived damaged and was told it had came direct from manufacturer so it wasn’t lush’s fault and the manufacturer had to sort it out! lady on the phone was dismissive and rude , took no accountability and passed the blame, still waiting on a collection date as it has nothing to do with Lush and up to manufacturer , they are basically a middleman that takes your money and then doesn’t want to know when there is a problem! Premium prices for poor quality items that they don’t even see, handle or quality check yet claim to offer high quality pieces that are chosen for their quality and craftsmanship! AVOID
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Michelle,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you feel disappointed with your experience.
We would like to clarify for transparency that your issue was reported to us very recently, and we immediately began the process of arranging a collection. Unfortunately, same day collections are not possible, as all returns must be scheduled through courier networks, whether items are dispatched from our warehouse or a partner supplier. This process applies to all customers and is outside of our direct control.
At no point have we refused responsibility. We are managing the matter on your behalf and have already escalated the collection request as urgent. Once the item is collected, a full refund will be issued promptly in line with our returns policy.
We appreciate that delays are frustrating, but we do ask that communication remains respectful. Our team is here to help and resolve issues as efficiently as possible within logistical constraints.
We are already in contact with you via email and are actively working to resolve this matter. We will continue to keep you updated directly as soon as the collection date is confirmed and the next steps are in place.
Don’t walk… RUN
Don’t walk… RUN! I was going to spend in excess of £2500 on this exact set and thank god I found lush interiors. The quality is amazing - instructions clear and assembly easy. The table is blooming heavy but it’s such good quality and sturdy. Absolutely in LOVE - delivery drivers were so sweet too. Seamless from start to finish thank you xx
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Sophie,
Thank you so much for such an amazing review. We absolutely loved reading this.
We are so pleased to hear how happy you are with the quality, ease of assembly, and the overall experience from start to finish. Your kind words about our delivery team mean a lot and will be passed on to them.
Thank you again for choosing Lush Interiors and for your lovely recommendation. We hope you enjoy your furniture for many years to come.
Kind regards,
The Lush Interiors Team ✨
Wonderful experience. Highly recommend for gorgeous furniture and impeccable service
I’m not really one to leave reviews but I have to in this instance. We are absolutely over the moon with the service that we’ve received from the team at lush interiors.
We placed an order in the early Black Friday sale on 1st November. Shortly after, I contacted Lush Interior to cheekily ask if they could hold the furniture as we were awaiting a moving date. They happily obliged and kept hold of my furniture for weeks. We had a table, chairs, coffee table and bar stools so not exactly a small order to house for us. They were exceptional. We chose our delivery date and the delivery team came to the property first thing in the morning and even put together all of our items. The delivery team were extremely professional, asking could they use certain tools in the house because of our tiles and were really kind and helpful. They were absolutely brilliant and I will most definitely be purchasing again from this company.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Hannah,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We are genuinely delighted to hear how happy you are with both the service and your furniture.
It was an absolute pleasure assisting you, and we are so pleased we could accommodate holding your order and delivering everything at the right time for your move. Your kind words about our delivery team will be passed on to them, they will be thrilled to hear this.
Thank you again for choosing Lush Interiors and for your recommendation. We truly appreciate your support and look forward to helping you again in the future.
Warm regards,
The Lush Interiors Team ✨
Good quality stuff
Good quality stuff. Good communication. Would definitely recommend
8. desember 2025
Svar fra Lush Interiors
Hi John,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that you’re happy with the quality of the items and our communication.
Your recommendation really means a lot to us, and we truly appreciate your support.
Kind regards,
The Lush Interiors Team ✨
Svar fra Lush Interiors
Hi Keivan,
Thank you very much for your lovely review. We’re really pleased to hear you’re happy with the materials and that the piece looks so posh in your space.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your purchase for many years to come.
Kind regards,
The Lush Interiors Team ✨
Good quality im very happy with the…
Good quality im very happy with the service and quality as well.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Akash,
Thank you very much for your kind feedback. We’re really pleased to hear that you’re happy with both the quality of your purchase and the service you received.
If you need any assistance in the future, we’ll be more than happy to help.
Kind regards,
Lush Interiors
When i bought my table the delivery man…
When i bought my table the delivery man told me that i could get the matching coffee table and I did and they both look so beautiful along with quality of the material I have recommend it to all who saw it and fall in love like I did
26. november 2025
Svar fra Lush Interiors
Hi Mrs Angellanelson,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that both the table and matching coffee table look beautiful in your home and that you’re happy with the quality.
It really means a lot to us that you’ve recommended us to others. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lush Interiors
Very beautiful study dinning chairs
Very beautiful study dinning chairs. Delivery was quick and smooth.
5. desember 2025
Svar fra Lush Interiors
Hi Sola,
Thank you so much for your lovely review. We’re really pleased to hear you love the dining chairs and that delivery was quick and smooth.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Lush Interiors
My order still hasn’t arrived and even…
My order still hasn’t arrived and even though I sent an email with my order number to find out when should I expect my order, no one has contacted me yet.
1. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lush Interiors
Hi Helen,
Thank you for your review. We are sorry to hear that you feel this way.
We would like to clarify that we have not received an email from you with your order number, and we also requested this information via Trustpilot but did not receive a response. Without the order details, we are unfortunately unable to investigate or provide an update.
Please do get in touch with us directly and include your order number so we can look into this for you as a priority and assist further.
Kind regards,
Lush Interiors Team
Goods received was not packaged properly
2. desember 2025
Svar fra Lush Interiors
Hi Abigail,
Thank you for taking the time to leave a review.
We would like to understand your experience in more detail so we can look into this for you. Please could you email us at info@lushinteriors.co
with your order number and any additional information?
We are here to help and will be happy to assist further.
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