Fantastic contact - and all my e-mail questions answered by Emma, who has been nothing but brilliant in talking me through the process of getting my watch, including ringing me to talk about purch... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy ordering. Fantastic communication. Fast delivery and my gorgeous watch was packaged beautifully and included a lovely little note from Emma and also included a couple of chocolates. Would definit... Vis mer
Selskapet har svart
I went into Lunns shipquay st again on sataurday again because I'd noticed a lovely tag aquaracer in the window ! Although William who I normally deal with was tied up Johnny expertly dealt with me an... Vis mer
Selskapet har svart
I’ve had a great experience with Lunn’s. Quick to respond, friendly service, answered all my queries and offered to extend returns policy for me. Product arrived beautifully wrapped. Looking forward t... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
A renowned Northern Irish jeweller catering to clientele across the UK and the Republic of Ireland. With over six decades of rich heritage, we have consistently excelled in offering exquisite diamonds, luxury watches, and unparalleled customer service. Our independent family-owned business, now lead by its third generation, operates from our esteemed locations, nestled in the heart of Belfast and on Shipquay Street in Derry/Londonderry.
Our Shipping Promise
Free Delivery to the UK and ROI
When shopping with us, receive free delivery to the UK and ROI
Kontaktopplysninger
Queens Arcade, BT1 5FE, Belfast, Storbritannia
- 028 90329799
- concierge@lunns.com
- lunns.com
4,9
Enestående
478 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience
We were in looking at some Tudor watches for my wife. We were shown some watches that we hadn't considered and ultimately ended up purchasing one . Great experience . Very helpful staff , would recommend.
25. april 2026
Svar fra Lunn's Jewellers
Hi Lee,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience in our TUDOR boutique, we will be sure to let the team know. We look forward to seeing you again soon!
Best wishes, Lunn's
Omega Boutique
Excellent Customer service from knowledgeable and friendly staff in the Omega boutique. Purchased several watches from them over last couple of years. Wouldn't shop anywhere else.
25. april 2026
Svar fra Lunn's Jewellers
Hi Michael,
Thank you for your kind 5 star review. We are delighted to hear you had such a fantastic experience in our OMEGA showroom, and will be sure to pass your message on to the team. We look forward to seeing you in store again in the near future.
Best wishes, Lunn's
I was greated by a very well presented…
I was greated by a very well presented and knowledgable employee who was able to help me decide on a suitable model and we were able to do a great deal. Thank you i will be back for many more watch purchases
16. april 2026
Svar fra Lunn's Jewellers
Hi Mr Coggan,
Thank you for your kind 5 star review. We are so pleased to hear you had such a great experience when shopping with us. We look forward to seeing you again in the future!
Best wishes, Lunn's
A bit of a let down…
The service and experience at Lunn’s was excellent as usual. However they have been let down by Breitling as the watch, which is an old one, has not worked properly since I got it back. The repair was quite pricey and I don’t have the confidence to return it for rectification.
30. april 2026
Svar fra Lunn's Jewellers
Hi Alan,
Thank you for your review. We are delighted to hear you found the service provided excellent, however are disappointed to read that you have been left unsatisified with your timepiece and subsequent aftercare. Please could you contact concierge@lunns.com so we can discuss this with you in further detail.
Best wishes, Lunn's
Great customer experience - Highly recommend
This is the second time I have used Lunns.
The staff are extremely helpful, go above and beyond and nothing is too much trouble. I would highly recommend them - I purchased online but because of the reputation I feel that speaks volumes in every way. The aftersales customer service is excellent as well. Huge shout out to Emma who was so helpful as well and went above and beyond..
9. april 2026
Svar fra Lunn's Jewellers
Hi Mandy,
Thank you for your kind 5 star review. We are delighted to hear you had such a great experience when shopping with us online, and will be sure to pass this message on to Emma. We look forward to dealing with you again in the future.
Best wishes, Lunn's
Went to Lunn’s in Londonderry yesterday…
Went to Lunn’s in Londonderry yesterday 4th May. Fantastic service by both Joanne and the manager.i bought a Tag watch .they make you feel important and special as a customer.I will use them again
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lunn's Jewellers
Hi Alexander,
Thank you for your kind 5 star review. We are so happy to hear you had such a wonderful experience when visiting our Shipquay store. We hope you enoy your new timepiece, and look forward to seeing you again in the future.
Best wishes, Lunn's
First Class Service
From first contact with Lunn's Jewellers to the actual purchase I was impressed with their organisation. They kept me informed at every step of the process, ensured that my purchase would fulfil my expectations and were most helpful with any queries I had.
I would recommend them to anyone thinking of using them.
I was very pleased with my purchase.
20. april 2026
Svar fra Lunn's Jewellers
Hi Hilary,
Thank you for your kind 5 star review. We are delighted to hear you had such a fantastic experience when shopping with us online. We really appreciate it, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Amazing first experience purchasing…
Amazing first experience purchasing from Lunns! The ordering process was smooth, communication was excellent and it felt reassuring to know that if I had any queries I could contact Hannah-Grace. I’m very happy with my item and will definitely be purchasing from Lunns in the future!
10. april 2026
Svar fra Lunn's Jewellers
Hello Jodie,
Thank you for your kind 5 star review. We are delighted to hear you had such a poisitive experience shopping with us online, and will be sure to pass this message on to Hannah-Grace. We look forward to dealing with you again in the future.
Best wishes, Lunn's
Lovely Belfast experience, but inconsistent service in Derry
I’ve had two quite different experiences with Lynn’s. My visit to the Belfast store just before Christmas was exceptional – it felt really special, with a warm welcome, thoughtful touches for both me and my son. I hadn’t planned to buy a watch, but the experience made it memorable and I left delighted.
In contrast, my visit to the Derry store, where I used vouchers and later returned with my son, was fine but didn’t match that same level of care or attention. On our return visit in particular, we were left waiting and the experience felt much less personal and special.
Overall, a good experience, but inconsistent across locations. I’ve dated my last visit which was 14th March.
14. mars 2026
Svar fra Lunn's Jewellers
Hi Lorraine,
Thank you for your review. We appreciate you sharing your feedback and are so glad to hear you had a positive experience overall when shopping with us. To help us understand your experience further, please email concierge@lunns.com where the team would be happy to discuss this with you in more detail.
Best wishes, Lunn's
Easy ordering
Easy ordering, useful information frequent updates on delivery, excellent service all round as usual.
1. april 2026
Svar fra Lunn's Jewellers
Hi Annmarie,
Thank you for your kind 5 star review. We are delighted to hear you had such a positive experience shopping with us online, and will be sure to pass your message on to the team. We look forward to dealing with you again in the future!
Best wishes, Lunn's
A joke
Left watch in November for a service which was shocked it’s went up £100 since a year ago. 5 months later after being told couldn’t get the parts it turned up , a few days later it wasn’t working and taken back to store , me and my partner are disabled so wasn’t happy to be taking it back , a service manager phoned today 15th April and said they would send it back to the watch maker .. were was it for 5 months and why after spending £370 for a service is it broke after a few days , wouldn’t recommend for a watch service
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lunn's Jewellers
Hi David,
It is our belief that every customer should receive excellent service when shopping with us, we are therefore very disappointed to read of your experience and offer our sincerest apologies. We are aware you had spoken with our Aftercare department before leaving the store, however if you would like to discuss this matter further please email concierge@lunns.com and one of the team will get back to you.
Best wishes, Lunn's
The Lunn Family and their history of…
The Lunn Family and their history of the customer comes first and also their Staff and their Professional / knowledge of the products they are presenting to their customers
10. mars 2026
Svar fra Lunn's Jewellers
Hi Ross,
Thank you for your kind 5 star review. We are so pleased to hear of your experience when dealing with us, and greatly appreciate your kind words. We look forward to seeing you again in the future!
Best wishes, Lunn's
Brilliant jewlers
Brilliant jewlers, everything you could expect and more. I bought an OMEGA Seamaster watch, it was immaculately presented, and packaged. The communications from start to finish and customer service was excellent.
9. april 2026
Svar fra Lunn's Jewellers
Hi Paul,
Thank you for your kind 5 star review. We are so happy to hear of the exerience you had when shopping with us, and hope you enjoy your new timepiece. We look forward to dealing with you again in the future.
Best wishes, Lunn's
Purchased a watch from their Tudor boutique.
Purchased a watch online to collect from their Tudor boutique. Seamless process and the watch was available to collect straightaway. Very welcoming and polite staff. I would highly recommend Lunn’s.
26. mars 2026
Svar fra Lunn's Jewellers
Hi David,
Thank you for your kind 5 star review. It is great to hear of the positive experience you had with us both online and in store. We will be sure to pass your message on to both teams, and look forward to dealing with you again in the future!
Best wishes, Lunn's
Excellent customer service couldn't do…
Excellent customer service couldn't do enough to help me with my purchase, I would definitely recommend Lunns. Thank you very much.
30. mars 2026
Svar fra Lunn's Jewellers
Hi Daniel,
Thank you for your kind 5 star review. We are so glad to hear of your positive experience with us, and appreciate you choosing to shop with us. We look forward to seeing you again soon.
Best wishes, Lunn's
I was able to contact Lunn's in advance…
I was able to contact Lunn's in advance of my visit to the Londonderry shop and indicate the item of jewellery that I was interested in seeing, having viewed it on the Lunn's website. This meant that my visit to the store ran smoothly from when I arrived to view the item, trying on the item and then purchasing. All staff that I encountered during my visit were very pleasant and professional.
19. mars 2026
Svar fra Lunn's Jewellers
Hi Lorna,
Thank you for your kind 5 star review. We are so pleased to hear about the seamless experience you had online followed up by your time in our Shipquay store. We will be sure to pass this message on to both teams, and look forward to seeing you again in the future!
Best wishes, Lunn's
Lunns are first class all the time.
Lunns are first class all the time.
My husband purchased David Yurman ear rings and he also purchased a David Yurman necklace in December 2025.
The welcome is lovely and the coffee beautiful.
Some day, I am definitely going to try that glass of champagne. Definitely one of the most beautiful shops in the world with superb staff.
Joan Sheridan
28. mars 2026
Svar fra Lunn's Jewellers
Hi Joan,
Thank you for your kind 5 star review. We are so pleased to hear of the fantastic experience you received when shopping with us. We hope you enjoy wearing your new jewellery, and very much look forward to seeing you again in the future for that glass of champagne!
Best wishes, Lunn's
My Fiancée and I were so grateful for…
My Fiancée and I were so grateful for Claire's help. She was fantastic and so attentive. 5 stars!
21. mars 2026
Svar fra Lunn's Jewellers
Hi Jonathan,
Thank you for your kind 5 star review. We are so happy to hear you had such a positive experience with Claire, and will be sure to pass this message on to her. We look forward to seeing you both again soon.
Best wishes, Lunn's
Was buying a watch for my son's 18th …
Was buying a watch for my son's 18th birthday .
The attention we got was superb
21. mars 2026
Svar fra Lunn's Jewellers
Hi there,
Thank you for your kind 5 star review. We really appreciate you coming to us to share in such a special occasion. We hope your son enjoys his new timepiece, and look forward to seeing you again in the future.
Best wishes, Lunn's
Svar fra Lunn's Jewellers
Hi Amanda,
Thank you for your kind 5 star review. We are very happy to hear you found our staff so pleasant and helpful, and look forward to seeing you again soon!
Best wishes, Lunn's
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.