Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Welcome to Luksusbaby! We are so glad that you chose to stop by. At Luksusbaby.com, we offer clothing, accessories and equipment from a carefully curated selection of quality brands such as Konges Sløjd, MarMar, Ralph Lauren, Liewood, Tommy Hilfiger, Mini Rodini and WHEAT. As our name implies, we strive to be your go-to store for any and all items you may need for your luxury babies and kids. Our selection is continuously updated with new brands and styles.
Porsborgparken 15, 9530, Støvring, Danmark
This site is the last place in the world selling a hat that I really wanted. I questioned if it was even legit, but I went for it and I'm glad I did! The shipping to the US was expensive but so fast. I had the product in less than a week. They got it sent out right away. Very happy with them
It's interesting to me that there are so many reviews praising customer service when my experience of the customer service has not been good. I ordered an item for the sole reason the shipping range was 3 to 5 days. The item arrived two weeks later. Throughout this two weeks I was in contact with customer service, and although they were very polite, they ignored my actual questions throughout most interactions, and just kept telling me it would be with me soon. I asked for a return slip to be sent so I could the return the item as it had arrived too late, I got no response, I asked for my shipping to be refunded, given it was not the service I paid high shipping charges for (9 euro). The same message ignoring my request...'your item will be with you soon, please see the tracking'...over and over again, very frustrating. Avoid if you have tight time frames or thing there may be any need to get an issue resolved effectively. The item sat in a sorting office in The Netherlands for a week, had someone looked into the shipping issues when I first queried it, my item may have got here in time, Instead customer service just kept telling me it would be with me soon and forwarding the tracking info I already had. Really disappointing. I now how an item I cant get to my nephew in Switzerland in time for Christmas, and a very expensive shipping fee.
Update: After a lot of emails, Luksusbaby have refunded my postage, and allowed me to return the mittens, paying my return postage too. I appreciate this, and it is a vast improvement on the customer service I had been receiving, but the sheer amount of effort and hassle it took to get to this point doesn't change my star rating on this review. Maybe it would be a better experience if the item wasn't being shipped to the UK.
Svar fra Luksusbaby.com
Dear Helen,
We are very sorry for this - and hope you will respond to the email we sent you so we can help you in the best possible way❤️
Everything is great quality, favorite Danish brands that I wasn't able to find elsewhere in the UK 😊
Commande passée le 1er février 2024 et le 5 mars 2024 toujours rien reçu. Le service client fait le mort malgré mes multiples relances. À fuir.
Colis jamais reçu .
Commande passe le 21 juillet 2023, le service client répond par e-mail mais ne parle pas français .
Fin kunde service, blev guidede igennem køb af Dukkehus + tilbehør, bedere bliver det ikke🥳🥳🥳
My package was lost in transit, but luksus sent a new package directly! Super satisfied with nice customer service 💓
Simply the best customer service and the products are great and good price
Altid virkelig god kundeservice, flotte varer, hurtig levering og nem retur :) Vi handler hos luksusbaby indtil vores datter ikke kan passe deres tøj mere. Det er heldigvis først om mange år :)
The customer service is amazing. They supported me with an issue 1 year after my order. And i could tell through the messages that they were doing with a smile. I recommend this serious site
Svar fra Luksusbaby.com
Dear Alix & Federico. Thank you so much for your great review! We always strive to ensure that our customers are happy and satisfied, and are truly happy to assist in any way we can. We’re glad to hear that this is evident. We appreciate your recommendation and look forward to welcoming you at Luksusbaby.com again 🤍
At first I was disappointed with the customer service on this site, but in dealing with customers, communication and resolving unpleasant situations is just as important.
If you are worried that there will be problems - rest assured, here you will be helped!
With a great selection of clothes and a variety of brands, this site is amazing!
Anastassia
Svar fra Luksusbaby.com
Dear Anastassia. Thank you so much for taking the time to write a review. We are happy to hear that any issue you may have had was resolved by our wonderful customer service team. We really appreciate your stellar review and recommendation of our webshop. Thank you 🌸
A promise you - this is a very nice, honestly and great quality webshop in Denmark.
World-Class Customer service
Svar fra Luksusbaby.com
Dear Morten. Thank you so much for your wonderful review! We always do our very best to ensure that our customers are happy, so your kind words mean the world to us!
Thank you for choosing Luksusbaby 👑
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
