Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Servizio top pagamenti tutti ricevuti, perfettamente vinti piu di 10.000€ l’unica pecca che non puoi prelevare piu di 3000€ a settimana essendo usuario normale non vip. Ci vogliono da 1 a 3 giorni com... Vis mer
Selskapet har svart
Wel redelijk, uitbetaling al 48 uur aan het wachten, wel goede spellen. Al meermaals documenten aangeleverd voor verificatie. Zodra de uitbetaling binnen is laat ik het weten. Wel goede s... Vis mer
Selskapet har svart
Hallo, ich bin leider auf diese Website gestoßen als ich noch minderjährig wäre und habe mehr als 2000€ verloren....es wurde weder eine Verifizierung des Alters gefordert noch ein Ausweis oder ähnlich... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Kontaktopplysninger
Nederland
- luckywave.com
Viktig informasjon
2,5
Under middels
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I had an approximate total wins of…
I had an approximate total wins of £285.
Not a great amount.
They have reversed all the cashouts I requested.
The casino have kept my winnings.
I’ve spent a lot on this site.
I keep asking for my money but no chance.
Always some excuse.
It’s not a lot of money to them but it is to me.
This is fraud. This is a scam site.
Do not play this site.
I will still keep emailing them.
You can take this forward using various processes.
I’m considering do this.
Just don’t play this site. Scammers.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience, and we are truly sorry to hear about the frustration surrounding your winnings and the reversed withdrawals. We genuinely care about our users and want every experience on the platform to feel fair and secure. We understand how deeply concerning it must feel when requested payouts are returned without clear explanation, especially when the amount matters significantly to you. Our intention is always to maintain a reliable environment where users can access their funds with confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can be reached promptly to bring you the peace of mind you deserve.
Don’t use this site I won and did not…
Don’t use this site I won and did not get paid out the next day money was taken out of my account and it was them stay Away please please stay away use your head there scammer s please please stay away they have all your bank details and rob uso stay away
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and left you feeling disappointed. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how frustrating it can be when things do not go as hoped, and we truly appreciate your openness.
More Luckywave drivel
The audacity of the last response to reach out to the support team! Livechat refuse to engage. Instead they reroute to email channels where correspondence is blissfully ignored. Below is the condescending response to around seven emails that were not responded to. One of which is copied below. Low and behold, there was no further communication.
Luckywave say nothing. They don't appear to even recognise the case. I'd suggest this is because i'm not the only one to fall foul of their antics.
All smoke and mirrors.
Dear Gary,
Can you please clarify your issue?
If you have any questions or doubts, please do not hesitate to contact us via email or live chat.
Best regards,
LuckyWave Casino Support
Good morning,
it would help greatly if the previous communications were read and comprehended. Is this too much to ask?
I have copied one of them below should you continue to have difficulty responding to them.
--------------
Dear ***,
Thank you for your response. However it was full of missing details.
Unfortunately, your reply does not answer my previous questions.
You have simply referred to clause 2.25 without identifying what conduct you allege amounted to "misuse of bonuses."
I therefore ask again:
What specific actions did I take that you consider to be misuse of bonuses?
What evidence supports that conclusion considering you are assessing a newly opened account that had only a handful of bets placed - in line with your terms and conditions?
Which specific bets or transactions are said to have breached your terms?
Why have you confiscated the £390 winnings from my separate £1,000 cash bet, which was not a bonus bet?
I also note that my original £1,000 cash deposit remains in my account. As my account has now been closed, please confirm when this balance will be returned to my original payment method.
If you intend to retain any part of the funds mentioned above, please identify the contractual and legal basis upon which you rely.
In addition, please provide the full details of the licensing entity under which LuckyWave operates, including the licence holder, licence number, and the complaints or independent dispute resolution process available should this matter remain unresolved.
Simply quoting a general term is not an explanation.
If you believe clause 2.25 applies, you should be able to explain how my betting activity breached that clause. Without that explanation, I am unable to understand or properly challenge your decision.
I look forward to your substantive response.
Gary
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for taking the time to share this detailed correspondence and for your continued engagement with this matter. We appreciate the clarity with which you have outlined your questions regarding bonus terms and account closure. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Our procedures are applied consistently to all users and are designed to protect both individuals and platform integrity. We understand that receiving a response that does not directly address your specific questions can feel unsatisfying, especially after an extended period of correspondence. If you would like your situation to be reviewed individually, you may reach out to the support team.
rubbish
absolouty rubbish takes ages for withdrawals so you end up recalling money and spending more.asked to close account by emails numerous times still not closed
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience, and we are truly sorry to hear about the frustration surrounding your withdrawals and account closure requests. We genuinely care about our users and want every individual to feel safe, supported, and in control of their choices. We understand how concerning it must feel when a withdrawal takes longer than expected, leading to difficult decisions, and when repeated requests to close an account are not resolved promptly. Our intention is always to maintain a secure and attentive environment where users feel heard and valued. Account closure requests are treated with the utmost seriousness, and we appreciate you raising these important concerns. Our support team is always available and ready to help. We hope that a clear and fair resolution can bring you the peace of mind you deserve.
VIP Eva doesn't exist it's a bot
VIP Eva doesn't exist it's a bot , because this is outside UK jurisdiction not much can be done for those who have had money lost and account locked / disabled same with those asking for closure on account they won't close it .... Game over I'm afraid.. this used to be ok site but it seems they are all take take take I will never put a penny back into this site again and you shouldn't line their pockets either
27. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience, and we are sorry to hear that your expectations were not met. We genuinely care about our users and want every experience on the platform to feel fair and respectful. We understand how disappointing it must feel when trust is lost, and we appreciate you taking the time to share your honest thoughts. Our intention is always to maintain a secure and welcoming environment where users can engage with confidence. Our support team is always available and ready to help. We hope that your future experiences, wherever they may be, align more closely with what you are looking for.
Lucky Wave Casino avoid at all cost
Lucky Wave Casino – Avoid at All Costs
My experience with Lucky Wave Casino has been extremely disappointing, and I would strongly advise others to think twice before signing up.
I was given a £50 cashback bonus, which I managed to build up to around £1,700. However, after completing the wagering requirements, the vast majority of my winnings disappeared, leaving me with only a fraction of what I had expected to withdraw. The bonus terms were not clear to me, and the outcome felt unfair and misleading.
What made the experience even worse was trying to close my account. I have exchanged more than 20 emails with my supposed VIP manager, Eva, simply requesting that my account be closed. Despite repeatedly asking for closure, the process is still dragging on.
The latest response I received was that they understood I wanted to close my account but couldn't because there was still a balance remaining. That "balance" consisted of just 12p in cash and 85p in bonus funds. The minimum stake on most games is 20p, so the remaining cash balance isn't even enough to place a bet. Using that as a reason to delay closing my account is unacceptable.
I will be escalating this matter by reporting both the company and my experience to the relevant gambling regulator and dispute resolution bodies.
If you're looking for an online casino, I'd recommend choosing a more reputable operator with transparent bonus terms and a straightforward account closure process. Based on my experience, I cannot recommend Lucky Wave Casino.
Following on after 30+ emails of not closing my account and offering bonus's this is what I get from the soulless staff, now in my first 30 emails nothing like this was mentioned see below.
Dear Kyriacos,
Thank you for your message.
To securely proceed with the permanent action on your account, we require a mandatory security step. Please reply with a selfie of yourself holding a handwritten note that says: 'Hello LuckyWave. Please close my account. [Today's Date], [Time]'
Please ensure your face and the handwritten note are both clearly visible in the picture. For the best clarity, please write the note on a patterned sheet of paper (for example, grid or lined paper). Once we receive this verification, we will process your request.
--
Best Regards,
Eva Wade
VIP Manager
Now as you can see this particular staff member can't be real it has to be AI l, anyway I am not sending this absolute disgrace of a company anything, the account can stay open I've blocked it on all platforms.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your detailed experience and for highlighting your concerns so openly. We are sorry to hear that the bonus terms and account closure process have caused frustration and that the situation felt misleading. We care about our users, and all requests go through a series of checks to prevent problems and ensure that every action is handled with appropriate attention. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how important transparent terms are, and we truly appreciate your patience and openness in sharing this comprehensive feedback.
⚠️ Warning
⚠️ Warning – My Experience with LuckyWave
I want to share my personal experience so other players can be careful.
I deposited approximately £10,000 and was fortunate enough to increase my balance to over £41,000.
I requested my first withdrawal of £3,000, and after several days it was finally paid successfully.
I then requested a second withdrawal of £3,000, which remained in “Reserved” status for several days without any update.
At that time, my account still contained approximately £35,000 in real money.
Then, without any warning or explanation, I discovered that my account had been disabled, and I could no longer log in. The website only displays the message:
Your account is disabled. Please contact support for more information.”
I have contacted support and requested an explanation. At the time of writing this review, I have not received a clear reason why my account was disabled, and my pending withdrawal remains unresolved.
I am not saying this is fraud as a fact, but I am sharing my experience exactly as it happened.
If you choose to play here, I strongly recommend that you proceed with caution and consider the risks involved, especially if you are fortunate enough to win a large amount.
I hope LuckyWave will provide a clear explanation and resolve my pending withdrawal as soon as possible.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience in such a measured and detailed way. We are truly sorry to hear about the concern surrounding your account status and the pending withdrawal. We genuinely care about our users and want every experience on the platform to feel fair, secure, and transparent. We understand how deeply unsettling it must feel when an account is disabled without prior clarity, especially with significant funds involved, and we want to assure you that your situation is being treated with the utmost seriousness. Our intention is always to maintain a trustworthy environment where users can engage with confidence. Our support team is always available and ready to help. We hope that a thorough and fair review can bring the clarity and resolution you are seeking promptly.
Avoid like the plague wish I had seen…
Avoid like the plague wish I had seen the reviews earlier, how they have a 3 star is beyond me, try and close the account and chat can’t help, email only which I know from spinscastle they just ignore and refuse to close the account
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the account closure process has caused frustration and that communication has felt insufficient. We care about our users, and all requests go through a series of checks to prevent problems and ensure that every action is handled with appropriate attention. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how important timely resolutions are, and we truly appreciate your patience and openness in sharing this situation.
Feels to me this site is a scam
Feels to me this site is a scam. I have been blocked (with a large credit they owe me), and no way for me to get back in to claim it.
I have applied for unblock 20 times and no reply. If a scam is where they make it difficult for you to get your money back until you give up, this is a scam.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your account status has caused concern and that the unblocking process has felt unresolved. We care about our users, and all requests go through a series of checks to prevent problems and ensure that every action is handled with appropriate attention. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how unsettling access issues may feel, and we truly appreciate your patience and openness in sharing this situation.
ive asked for my account to be closed…
ive asked for my account to be closed over 100 times but there either ignore or offer a bonus to get you to keep playing , just close my account , your reply means nothing , ive said many times clearly that i want my account closed but always answered with offers of bonuses or just take more time Awfull customer care
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience and for your persistence throughout this process. We are truly sorry to hear that your account closure requests have not been handled as you expected, despite your repeated efforts. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Account closure procedures are applied consistently to all users and are designed to protect both individuals and platform integrity. We understand that receiving promotional offers instead of closure confirmation can feel dismissive when a clear decision has been communicated. If you would like your situation to be reviewed individually, you may reach out to the support team.
This is the latest responses from…
This is the latest responses from Luckywave…..oh my good god, they clearly don’t listen. STOP TELLING ME TO REACH OUT TO THE SUPPORT TEAM. You have closed my account so there is no way of doing this and you don’t reply to the countless emails I have sent. What is the matter with you? Why can’t you answer the question? It’s embarrassing that you are doing this on a public forum for all to see…..
Account closure procedures are applied consistently to all users and are designed to protect both individuals and platform integrity. We understand that receiving different messages from different channels can feel confusing, and we appreciate you raising this publicly. If you would like your situation to be reviewed individually, you may reach out to the support team
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for your continued feedback, and we are truly sorry to hear that our previous responses have not addressed your situation effectively. We genuinely care about our users and want every experience to feel fair, respectful, and resolved. We understand how frustrating it must feel when an account is closed and communication channels appear limited, leaving you without the clarity you deserve. Our intention is always to maintain a secure and attentive environment where users feel heard and valued, even in complex situations. We appreciate you raising this publicly and want to assure you that your concerns are being taken seriously. Our support team is always available and ready to help. We hope that a thorough and fair review can finally bring the resolution you are seeking.
Take advantage of gambling addicted persons!!
From over 1 month i ask them to close my account due to my gambling addiction. They ask me for photos with me and to write on a grid paper “hello Luckywave please close my account” and after that they don’t close my account.
They take advantage of illness people! Once they know you are a gambling addicted person they don’t close your account! The pressure you to put more money!
I told the for over 20 times that i am a gambling addicted person but they don’t want to close my account!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience and for your openness about the difficulties you have faced. We are truly sorry to hear that your account closure requests have not been handled as promptly as expected. We care about our users, and all requests related to responsible gaming go through a series of checks to prevent problems and ensure a secure environment. Account closure procedures are applied consistently to all users and are designed to protect both individuals and platform integrity. We understand that any delay in processing such a request can have serious consequences, and we appreciate you taking the time to express your concerns. If you would like your situation to be reviewed individually, you may reach out to the support team.
100€ gefressen Freispiele höchstens 10€…
100€ gefressen Freispiele höchstens 10€ oder 2€ gewinn , glaubt nicht an diese Positive Bewertungen alles lüge
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat und Sie enttäuscht wurden. Wir kümmern uns um unsere Nutzer, und alle Anfragen durchlaufen mehrere Prüfungen, um Probleme zu vermeiden und eine sichere Umgebung für alle zu gewährleisten. Diese Abläufe gelten für alle Nutzer gleichermaßen und dienen dem Schutz sowohl der Konten als auch der Integrität der Plattform. Wir verstehen, wie frustrierend es sein kann, wenn die Dinge nicht so verlaufen, wie erhofft, und wir schätzen Ihre Offenheit sehr.
Absoulutely shocking spent alot of…
Absoulutely shocking spent alot of money uploaded my documents what they asked for and still cant get my money out im at a loss .ive contacted and spoke several time s asked them what i need to do done .they still keep cancelling and putting money back in my account .i think ive been scammed
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your experience and for describing the situation so openly. We are sorry to hear that the withdrawal process and document reviews have caused frustration and that the repeated cancellations felt concerning. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure transactions for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how inconvenient repeated verification steps may feel, and we truly appreciate your patience and openness in sharing this experience.
Uitbetalingen duren erg lang meer dan …
Uitbetalingen duren erg lang meer dan 3 dagen.
Helpdesk heb je niet veel aan je krijg standaard antwoord finance is ermee bezig.
kortom bezint eer gij begint om hier te spelen!!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Bedankt dat u uw ervaring met ons deelt. Het spijt ons te horen dat de uitbetaling langer duurt dan verwacht en dat de communicatie niet de duidelijkheid bood die u nodig had. Wij zorgen voor onze gebruikers, en alle meldingen doorlopen een reeks controles om problemen te voorkomen en een veilige omgeving te waarborgen. Onze procedures worden consistent toegepast op alle spelers en zijn bedoeld om zowel de bescherming van de gebruikers als de integriteit van het platform te waarborgen. Wij begrijpen dat wachten zonder concrete update vervelend kan overkomen. Voor een individuele beoordeling van uw situatie kunt u contact opnemen met de klantenservice.
They don’t pay you,stay away they are…
They don’t pay you,stay away they are thieves
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your feedback, and we are sorry to hear that your experience did not meet your expectations. We genuinely care about our users and want every experience on the platform to feel fair and secure. We understand how disappointing it must feel when a payout does not arrive as hoped, and we appreciate you taking the time to share your concerns. Our intention is always to maintain a reliable environment where users can access their funds with confidence. Our support team is always available and ready to help. We hope that a clear and fair resolution can bring you the peace of mind you deserve.
It’s very bad only casino ever
It’s very bad only casino ever. It’s been 3 month I have asked to close my account but still nothing. The manager reply your email a week if you are lucky.
Do you not use this website as its group of manipulated.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your feedback. We are truly sorry to hear that the account closure process has caused such prolonged frustration and that communication has felt insufficient. We care about our users, and all requests go through a series of checks to prevent problems and ensure that every action is handled with appropriate attention. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how exhausting repeated waiting may feel, and we truly appreciate your patience and openness in sharing this situation.
Wow i was gonna join here and deposit…
Wow i was gonna join here and deposit l,but lucky i come on here and seen the reviews?worst ive?isit true because thier not under UKGC so you can't do anything about it of they dont pay u?
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for taking the time to share your thoughts. We are sorry to hear that the reviews you have read have raised concerns about your potential experience. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. These procedures are applied equally to all users and are designed to protect both accounts and platform integrity. We understand how important trust and transparency are when choosing a platform, and we truly appreciate your openness in sharing this perspective.
Fake scam site hold my money i will…
Fake scam site hold my money i will take legal action soon in uk
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your funds have not been returned as expected. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Payment procedures are applied consistently to all users and are designed to protect both accounts and platform integrity. We understand that waiting for your funds can feel concerning. If you would like your situation to be reviewed individually, you may reach out to the support team.
Op 3 juli 2:00 een uitbetaling…
Op 3 juli 2:00 een uitbetaling aangevraagd en deze staat nog steeds op “in uitvoering”. 5 uitbetaling na deze gedaan en die zijn binnen paar uur uitbetaald. Raar dat die van 3 juli (niet eens meeste winst) nog steeds niet is goedgekeurd. Je zou denken op volgorde. Chat blijft zeggen dat ik geduld moet hebben, maar dit is enorm vervelend.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LuckyWave
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons te horen dat uw uitbetaling van 3 juli nog steeds in behandeling is, terwijl latere verzoeken al zijn afgerond. We zorgen goed voor onze gebruikers en willen dat elke ervaring op het platform eerlijk en transparant aanvoelt. We begrijpen hoe vervelend het moet zijn wanneer een specifieke uitbetaling achterblijft zonder duidelijke verklaring, vooral wanneer andere verzoeken wel snel zijn verwerkt. Onze klantenservice is altijd beschikbaar en klaar om te helpen. We hopen dat een duidelijke en eerlijke oplossing snel kan worden bereikt.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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