Lowcostspacovers Anmeldelser 

The Low Cost Spa Covers replied saying they replaced the inserts of the spa cover under warranty and that I agreed to the $195 shipping. It was only when I received the replacements and proceeded to take out the old inserts that we discovered the long slit in the vinyl cover of the actual insert. When we receive the whole cover new, it arrives fully assembled and it is not necessary to remove them for our own inspection - but, apparently, you should. The damage to the internal vinyl covering the insert itself (not the outer cosmetic cover) was neatly split for about 5 feet in a straight line. That didn't happen while it was in the outer cover. It had to be installed that way and, clearly, nobody inspected it as it would easily be seen. As for someone intentionally slicing it at the factor - who knows. But there is no doubt that it was split before the factory ever shipped it to me. Now the assertion that I agreed to the $195. I did believing that there was some type of factory failure. When I found it appeared to be intentional and not a failure with the 5 foot long slit, that is where I wrote Low Cost Spa Covers to send them photos showing them what was the result and had their poor inspection or negligence or intentional cutting the 5 foot gap in the vinyl missed the obvious. That is when I felt that that poor, damaged product that was shipped to me in the first place resulted in me having to pay the $195 shipping. A cost I would not have incurred had their QUALITY CONTROL INSPECTORS actually preventing the damaged product from leaving the factory.
Yes, I have used you folks for a long time - you say 15 years - probably. I've had spas since about 1998 and have replaced a lot of covers. My business is the successful marketing of luxury homes, and a lot of them have spas and I have recommended you to them. Next time, I'll just show them an internal photo of your work quality and suggest they should look elsewhere for a more responsible vendor instead of a vendor trying to explain away the obvious to try to save $195 that I should not have had to pay had I received a spa cover w/o defect. That is just a poor business decision on your part and I'll do my best to make sure to recommend another spa cover vendor.
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this is my first feedback below.
Don't use them. Here is my eMail to them after they refused to refund my shipping cost paid of $195. This after showing them photos of intentional damage and poor workmanship of the two spa inserts when it left the factory.

Thank you for your response. I appreciate your acknowledgment of the feedback and the time I spent documenting the issue used to benefit you as well as myself. However, I must express my deep disappointment in your company’s position and the unwillingness to take full responsibility for what was clearly a quality control — or worse, ethical — failure.

Let me reiterate the facts:

Upon opening the outer cover to replace the failed foam inserts, I discovered that one insert had a clean, deliberate cut, of about five feet, through the vapor barrier — damage that could only have been done intentionally and caused the premature complete failure of your spa cover insert. There is no plausible scenario in which this could have happened accidentally or gone unnoticed during a proper inspection by your crew. The second insert had sealing defects significant enough to allow moisture intrusion, which they did.

While I respect your assertion that “all products undergo thorough inspection,” that statement is irreconcilable with the condition of the inserts I received. Whether the issue stems from negligence or willful sabotage, the fact remains that a defective product was shipped to me and failed prematurely as a result. The damage was clearly factory-originated, and I provided photographic evidence supporting that.

To then charge me $195 in shipping to replace defective inserts — inserts that failed due to what appears to be intentional internal damage — is, frankly, unacceptable. The unwillingness to refund that shipping fee speaks to a lack of accountability that undermines your company’s stated values of pride and quality.

I am realistic and did not expect your agreement, but I did hope for better integrity. I’ve done business with many companies, and when a serious manufacturing failure is identified — especially one suggesting intentional employee misconduct — the response is typically more proactive, customer-focused, and ethically grounded.

While I do not expect further action from you at this point, I do want it on record that this situation was mishandled. I hope your leadership team reviews this incident seriously, investigates how such a product left your facility, and strengthens your inspection and ethics protocols so that future customers are not placed in this situation.

Outstanding! Great communication and touch base during the process of getting a new cover for our old hot tub. Especially nice was them taking the time to explain an option for the lid that had me puzzled (5:3 slope). The lid arrived safely and fit perfectly! Definitely worth the cost! We checked all over to replace our spa cover and Low Cost Spa Covers was the right choice! We highly recommend them! Wish I could add a picture so folks could see how well the cover is made and the great fit.

Four weeks after numerous confirmation e-mails Low Cost Spa Covers sent an e-mail cancelling my order.
Their BS claim was my address is in a rural area the common carriers don’t deliver. Complete lie as the carriers like R&L routinely deliver my neighborhood, a heavily populated beach community in southern DE abutting Ocean City Maryland.
They refuse to provide anything when asked for the trucking company names who supposedly don’t deliver, instead simply canned responses.
They then processed a refund through my Amazon payment claiming I cancelled the order on a card I have paid off and don’t typically use for anything this costly.
Avoid this sleazy company.
PS - Their response is pure BS. They refuse to share who the carriers are they claim don’t deliver to my address. As a neighborhood of newer homes, LTL carriers routinely deliver; my moving company had a 53’ trailer in front of my home…
Their own web site states they would notify in a few days of order if they can’t deliver to your address, not over four weeks later.
They did not return phone calls actually requesting a live discussion.
My address is not rural, actually a very popular beach community.
Look at other reviews and see they do this BS often. Shop elsewhere… we can assume there is a reason they are mot available on Amazon.

I ordered my cover 6 weeks ago and only reviews 2 emails right after I ordered it. Called them last week because I haven't heard anything. The guy on the phone said they would most likely be done with it Friday and I'd receive a tracking number on Monday or Tuesday latest. It's now the next Friday and I tried calling them only to be told the only way they could check my order is with a order number. Both my phone number and email should also be on file to check but she insisted they could check. So now I'm clueless of if or when I will even get the cover. I would never recommend this company. 6 weeks without a cover is uncalled for without at least reaching out to let me know it was going to take longer then expected.

Was happy but one year in a outer vinyl is peeling and company is asking for my warranty paperqork, why would i need that if you have all records of my purchase. Oh well never again!!

As was warned by others but had to experience for myself: it is what it is - a fly by night company with shoddy practices, terrible customer service and poor shipping - and that's being conservative. It may appear "cheaper" but in the long run you will pay with a sub par product, delivered late, missing or damaged and subjected to delays and excuses. Be forewarned and steer clear

I’m really happy with my purchase! The spa cover exceeded my expectations — the fit is perfect, the quality is great, and the whole process from order to delivery was fast and smooth. Highly recommend for anyone looking for an affordable, well-made spa cover!
Thank You!

I also wish I would have seen reviews first. Been a month and still no cover even though before I paid, they said it would be shipped by April 1st.... I reached out to "customer service" and they said I would need to contact the 3rd party shipper. Not how you do business, it is THE COMPANIES responsibility to make sure the product that was paid for, gets delivered when they say it will and not to just pawn it off on another company and make the customer play phone tag with other people. Stay away from this company. I haven't even gotten my cover yet but based off other reviews, it will likely be as much of a disappointment as the priority they put towards their customers. Yall really shouldn't be in the customer service business if you can't provide customer service.

We ordered a Spa cover with Lifter. They charged us $ 85 for Shipping. On they day the cover was supposed to be delivered, I got an email telling me that they cannot deliver it due to the "extreme remote location". We are 30 miles outside of Sacramento, CA and live along a major highway where big trucks travel routinely. When I talked to the customer rep, they didn't even want to find a different solution but just canceled my order. Terrible, horrible, unfriendly, arrogant customer service rep (Karla).

I ended up picking up my spa cover at Seko logistics because they thought it would be nice to tell me they were delivering my spa cover from 10am to 2pm the next day. I waited all day after working 3rd shift for them but they never showed up. I called they said sorry we can't come now until Monday this was on Friday. Anyways I was so mad I said I'm coming to pick it up myself. As for seko logistics they are awful they have awful communication I hope I never have I deal with them again.
As for my spa cover from low cost it fit perfect. It's exactly what I ordered. It is not cheap looking looks very nice. I'm very pleased. I was so afraid to order from them after reading their reviews. But after reading several different companies reviews they all had good and bad reviews. I ended up going with low cost because I actually spoke to someone who helped me with my order so I ordered it correctly she was very knowledgeable and extremely helpful. They got back to me right away. Nothing but a good experience so if your reading bad reviews on them don't go by just one bad review go with your gut feeling. Sometimes things happen that we can't control. Very pleased customer!

Horrible customer service. Wish I had seen their reviews before wasting a month. Promised to ship by a certain date...contacted after that date, and was told two different shipping dates. Blamed Holidays. Jason ("Ops Manager") canceled my order without me requesting it!!!! I did mention on my initial call that this was a Christmas Present, and that I had to option to cancel the order. Jason took this as a threat and immediately refunded my order because I "did not answer the return call". I do not answer unknown phone numbers. Spoke with Jason and told him that since it was supposedly shipping within the week, I would accept it and wait to receive until after Christmas. He was arrogant and could not care less about the consequences that their delay caused. I admit I did get angry with him, but they obviously do not care on bit about customer service.

Buyer BEWARE! After taking my money and 1 1/2 months, it came time to deliver. However, at this point they said they couldn't deliver to my location. I gave an alternate location in a city on Interstate 15 (SLC to LA), but no, they couldn't go there either. Finally I got an address they'd deliver to 100 miles away (200 mile I had to travel. Pay a little more and save a lot with someone else. Oh, and their customer service lady is the worst! She's a joke!

Almost immediately starting bowing inward thereby trapping rainwater. Now have a small pool for birds, I guess, on top of my spa. Just poor quality design and construction. Complete waste of my money. They wanted $250 from me to ship it back to them for inspection. Laughed in their face. Never again.

Horrible, don't do business with.

I ordered a "ready to ship" cover with an 8 day shipping guarantee. It did not ship for 4 weeks and it still on hold at warehouse because lowcostspacovers.com has not paid their shipping bill. They will not answer calls or return voicemails for resolution. Beware!!!

BEWARE! – terrible quality/horrible service. Spa cover was promised to be delivered on a certain date and was 3 days late! Their clueless staff kept promising it would ship from their office but never did until it was too late. Then they used a third party freight company who put a forklift through the box so it was damaged and useless. Fought with them to ship me a new one (all of sudden the burden of the damage was on my shoulders)! A month went buy and it wasn’t until I kept calling that I got an update that it coincidentally shipped to me when I was complaining. Asked to speak to the manager, they said he would call me…it’s a week later, still hasn’t called me. What’s worse is that I have a giant damaged hot tub cover in a very large box…and they want me to arrange to get rid of it! The nerve of these people. I want it backhauled (to be arranged between Low Cost Spa Covers and SEKO logistics) – but it’s not my responsibility…it’s theirs! Don’t bother talking to Karla or Kim (they just answer the phones – useless. Good luck getting a hold of a manger (who isn’t RUDE!). Stay away from this company…’pay half price, pay twice’…you’ll regret dealing with them.