Longwell & Co. Anmeldelser 

I had a small problem but their customer service sorted it out very quickly. There was a knob missing on the glass lid.
Excellent service

FAKE COMPANY DO NOT BUY

I have another genuine titanium pan which is amazing, I wanted another one and went for this one...SCAM. I feel so stupid. They are rubbish, probably not even titanium, no chance of money back. Thats £60 going straight in the bin...literally.

It just made sense without any padding.
I’ve wanted to buy a pan like this for ages and the price was reasonable.

Very informative about harmful chemicals.

This company is fake , items come from China I ordered my pan 13 days ago still has not arrived.
Have emailed several times they do reply with the same answer…the pan is with our shipping partners Royal mail who are suffering delays.Not true its shipped from China then Royal deliver once in UK.
Say they have 21500 reviews on TrustPilot when actually its only 24 . Avoid these scammers.

The product ( the wok) took a very long time to arrive. I was not made aware that the handle needed assembling with nuts to fasten it to the pot....never noted in the advertisements or product detail. For me, that creates a hygiene issue and a longevity issue. Customer service seemed to respond quickly until I asked if the pot was made in China.....as that is what the whole process feels like. And now, I'm not sure that the customer service isn't AI. All questions haven't been answered.......and the return process seems to be a pitfull of problematic policy statements and disclaimers. It's an International Fulfillment Center that it's to go to......which sounds a bit dystopian to me and it takes a very long time to supposedly decide if they are sending your money back or not, mentioning that if they find anything wrong with the "packaging" or anything else, they can simply discount the refund. Oh, my. Again, pointing to the far East in my opinion.
Since writing this this morning, I've just now received an email hoping that I have received my parcel and that I'm happy with it, offering me 5% off my next purchase. I have had no reply from asking their help line if the pots are made in China or from asking what the process is to return said pot that I have. But they did previously offer me 10% off to keep it. It's all rather odd. Hi Anthony,

At 3 :25 today, this arrived below. "Thank you for your email, and I appreciate you taking the time to share your concerns. I'm happy to answer your questions.

Our cookware is manufactured to our specifications through our global manufacturing network and fulfilled via our international fulfilment centres. To ensure consistency across all customer returns, every return is processed through the same international facility.

The 2–4 week timeframe isn't a delay in issuing the refund itself, but rather the typical time required for the parcel to reach our international fulfilment centre, be received by our warehouse team, and complete the inspection process before the refund can be authorised. The exact timing can vary depending on the courier and customs transit times.

That said, I do appreciate your concerns and understand why you're weighing up your options. Because international return shipping from the UK typically costs around £50, we wanted to offer the 10% goodwill refund as an alternative, allowing you to keep the cookware while avoiding both the additional expense and the waiting time involved with an international return.

Please let me know which option you would prefer, and I'll be more than happy to assist you further.

Warm regards,
Sophie

Customer Care
Longwell & Co."

Make your own decision. :)

You will now see below the reply from Longwell that I received today, 13/08026. There is no where in that message for me to say that I've already asked Longwell these relevant questions and I still haven't had them answered. So I edit my original text. Still no method of return received.

I did get worried when delivery had been delayed as I thought I was being scammed BUT my fears were erased by the very good customer service team who kept me up to date on the progress of the pan from Japan. I have since used it twice and found it really good despite not being totally flat on the base. I am sure this pan will be a great success in my endeavours to keep my food clean and as pure as possible without nasty chemicals. Thank you

Looks a brilliant product. Looking forward to getting it.

The transaction regarding the 11 inch titanium pan was very simple, swift and efficient.

While the pan looks beautiful, the original did not have a perfectly flat base and so does not sit properly on the induction hob ( a perfectly flat glass surface). My experience with their customer service initially has been very poor.
I’ve provided video of the pan wobbling on the hob and uploaded via various means. I’m pleased to say that the replacement pan, which was eventually agreed to, is perfectly flat and manufactured properly. Subsequent customer service has been very attentive.
On this basis I would recommend this company

Easy ordering but asked for a review before receiving product, so I am only commenting on the ordering process which h was very easy.

Easy process to purchase! Pans look incredible, cant wait to start using them!

Easy to use website
Fabulous products and some great offers plus a welcome discount
Saved an absolute fortune and these pans are the best quality

Great reviews and lovely looking pan and works on my induction hob. No forever chemicals ever😊

Longwell & Co have given me reassurance that I can feed my family with confidence that there no nasty materials seeping into their food. They also have a great deliver service, I will continue to use Longwell & Co going forward.

Uzoma

First impressions were very positive looks amazing

To be honest, I was not even thinking about changing the pan but my brother was asking me to get this new titanium pan. So tried it. And I regret not getting this sooner because the cooking experience on my pan has totally changed.

Good advertising and easy to order
Pans look excellent quality
Looking forward to using them!

I placed an order for a pan with lid back on 9th July and it's literally just arrived today on 23rd July. In a mean time whilst I was waiting there wasn't update info much regarding the delivery. Admittedly I was a little worry coupled with what I've read from previous feedback that it might be coming from outside of UK hence the long delay delivery. Finally it's arrived and despite its smaller package than I expected. It did required some basic assemble which didn't bother me as all parts were supplied with a little tool. All in all, I'm very pleased with the quality of the pan and lid I received. Lucky I wasn't in a hurry to use the pan after placing an order, another word glad I can wait. I can imagine for those who might be in need of the pan sooner might feel upset for a long wait.