Lone Rider Anmeldelser 216

Great product and great customer service.

Product: Moto panniers for BMW GSA1250.

The attention to detail in the design is only matched by their high level of customer service. Anna was amazing to work with as we addressed a concern related to damage on a pannier as a result of a drop/collision. Anna was understanding and super responsive to feedback. LoneRider was also kind enough to approve a replacement.

Awesome team - hope LoneRider continues to stay not only innovative but also humble, agile and responsive as they grow their amazing business.

Looking forward to the upcoming release of the Motobaga for the bmw 1300!

The customer service is awesome and very helpful.

I encountered a problem when purchasing a product on the official Lone Rider website. I purchased some of the products from the offer and paid for them properly via online banking. Unfortunately, I did not receive a purchase confirmation, a delivery notification, and an invoice. So I turned to Anne for help. She found the error within two days and managed to correct everything to my great satisfaction. I recommend Lone Riders products and rate their customer service as excellent.

Excellents produits et un service après-vente irréprochable ! Réactifs et efficaces. Rien à redire ! Un service au top !

i had a small problem with my explorer bag and after reaching out to Anne it was replaced within a week.
absolutely great customer service from Anne and lone rider,
i also have the adv tent and rackless saddle bags. all great quality bits of kit.
would 100% recommend lone rider as not only are their products brilliant but their customer service is just as good.

My Topcase wasnt closing and opening properly and easily anymore. I suspect that someone probably tried to break it open but this wasn’t immediately apparent, The lid and basin were misaligned and it was increasingly becoming a nuisance to open and close it. I was thinking of buying a new topcase and reached to Lonerider (Anna) to see if they could offer me a price reduction as I didn’t need a mounting plate for my bike anymore- just the Topcase. Lonerider tried to help me fix the problem first by sending me a new lock and later also new hinges. When those attempts failed, Lonerider very generously decided to replace my Topcase at no cost.
That’s what I call top-notch customer care and client relationship management. I love their products and now I’ve also fallen in love with their customer service and commitment.
Well done LR!

Accessori per la moto, progettati da motociclisti. E questo fa la differenza. La qualità dei materiali e la cura costruttiva sono evidenti fin dal primo utilizzo: prodotti solidi, ben progettati e pensati per un uso reale, senza compromessi.
Un aspetto che fa davvero la differenza è l’assistenza tecnica: sempre disponibile, competente e soprattutto velocissima nelle risposte. È raro trovare un supporto così preciso ed efficace.
In un settore dove spesso si promette tanto ma si mantiene poco, Lone Rider si distingue per serietà e affidabilità. Consigliato senza esitazioni.

Back in the GS Game. Last one was a ‘95 1100. Getting out of an ‘18 Wing with a Tailwind trailer. I’m old. Don’t know if I’ll do big miles or not. Don’t care. What I DO know is I need a trunk. I’d never heard of Lone Rider. Saw a GS in the trader with Lone Rider top case and soft panniers. I investigated. Liked everything I learned. When I settled on the GSA I wanted, I ordered the case…before I even saw the bike in person. Got the case, then learned the GSA I was buying was a Rallye…WHAT?? Never even heard of a Rallye. (Read the fine print…IDIOT) Just an outsider getting back into the game. Rallye rack pics did NOT match the regular rack. Wrote Lone Rider about it and they responded immediately confirming my problem…so they offered to take the case back. Well that was nice of them…but I put on my big boy panties and spent $500 on a new rack…doubling down on what could have been a myriad of issues (I’d never sat on a GSA (50+ years of riding experience…so I wasn’t too worried about it and the previous owner said he was shorter and fatter than I am). Was the “big” case going to be TOO big???). Drove the 300 miles to the bike, pulled the Rallye rack off, installed the normal rack and adaptor plate, mounted the case, we [both] admired the HELL out of the look, fitment, proportion… THEN started the bike for the first time. Rode an hour towards home to a hotel. Started playing with the tumblers/barrels?. I had the same problem on both units…a #3 on the right side was sticking up too high. It worked as is on the case, but would not work on the adaptor plate. Rode home unable to lock the adaptor plate…it’s a good mechanism, and so stiff, a quick check by anyone would make them think it was locked. When Lone Rider reached out to see if I liked my case, I said YES, but was having issues getting my BMW key matched up due to the “high” pin on the right. They’re sending me a new tumbler/barrel…WOW! I was going to disassemble for the THIRD time (once you snap the tumbler/barrel in place…there’s no getting it back out without disassembling the adaptor plate) and investigate. Guess I won’t have to [investigate]. I’m IMPRESSED with Lone Rider’s response time to questions and problems. Still don’t know a lot about them…but they’ve provided me a REALLY fine experience. Myself, the previous owner of my bike, and my two hard core biker nephews are REALLY impressed with the case. Looking forward to using it for a “grocery getter” and whatever adventures my nephews rope me into…

Scam Alert
I had a very disappointing experience working with this company. Communication was very slow and unclear, especially regarding payments and support. Despite numerous attempts to contact them, I have not received a satisfactory solution.

They owe me a small amount of money, but they constantly find excuses to avoid payment. They lack transparency in their relationship with customers and partners.

Be cautious when buying from this website.

Personale gentile, preparato e molto cordiale, sempre pronto a rispondere ad ogni domanda e e risolvere ogni esigenza del cliente. Senza poi parlare del materiale che per un motociclista avventuroso rappresenta la massima espressione
Molto molto consigliato

Protection de phare 1300 GSA reçu. Très beau produit, super look sur la moto.
Merci à Ana d'avoir répondu rapidement et clairement toutes mes questions concernant mon prochain achat les motolights :)

Thanks guys for your EXCELENT products and AMAZING service.

One happy customer!!! DJ.

I bought a 50L duffle bag a few years ago.. The valve broke losse without any reason. After making the issue known to Lone Rider they asked for some foto's.. I myself could not find the receipt anymore and the guarantee was way overdue..
Without any hesitation Lone Rider offered to replace the bag with a brand new one without any cost..!!
Even with the warrenty long gone !!!

I purchased a set of MotoPegs for my 2024 Pan Am in 2024. Installation was straight forward and I particularly appreciated the rotation of the MotoPegs while riding. My foot stayed firmly contacted with the pegs. I also have foot issues and the rubber inserts absorbed some of the vibration while riding allowing me to spend 500+ miles on the bike. Unfortunately, a woman hit me on the interstate and totaled the bike and pegs.
After 18 months of rehab and a new 2026 Pan Am, Lone Rider is sending me a new set of pegs under warranty. They did not have to do that. Customer service is OUTSTANDING! I am a customer for life and highly recommend Lone Rider.

I have purchased several Lone Rider Motolights sets with motoCan and undernose bracket for BMW R1200 GS and R 1250GSA. These are the best lights I have ever had, and they make driving in the autumn darkness here in Norway safe. You see animals on the side of the road much earlier and you avoid dangerous situations. Easy installation with motocan without touching the original wiring is superb. Follow-up for questions and errors is excellent and fast. Highly recommend Lone rider.

Jonny

Having bought several products from lonerider, tent, rackless panniers, topbox, adventure bag, roll top bag, and tank bag, all have been top quality. Have recently had one of my straps come away from the adventure bag, emailed Anna at lone rider to see how to go about repairing it. Only for her to send out a full new bag. Not often you get service like this nowadays. Hats off to lonerider and Anna.

He disfrutado mucho todo lo comprado en Lonerider, altamente durable y superior a mis expectativas.

Such great service provided take their time to help there customer how they can such a great team.
Products are the best quality out there on the market and look the part aswell.
10/10 for customer service.

I recently installed the Lone Rider upper and lower crash bars on my 2026 BMW R1300GS Triple Black, and I’m extremely happy with them.
The fit and finish are excellent, and everything lined up perfectly during installation. The bars feel incredibly solid once mounted and provide great coverage for both the engine and upper bodywork. You can tell they were designed specifically for the R1300GS rather than adapted from another model.
One of the best parts is how good they look on the bike. On the Triple Black, the crash bars add a rugged, aggressive adventure look without feeling bulky or out of place. They follow the lines of the bike really well and almost look like they came from the factory.
The overall experience with Lone Rider was great too. Ordering was smooth, communication was clear, and the packaging and hardware quality were top notch. Special thank you to Anna for her outstanding customer service. You rock Anna.
Great product from a company that clearly understands adventure riders.