Wish i could give 0 stars. Ordered a samsung smart watch from them and item was delivered next day and left on door step, on an open terraced street, even though it was arranged for delivery several d... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Amazing customer service - especially these days, where it's usually "we've got your money, so not going to respond to any emails" which makes a very pleasant change! A delight to deal with! I had a... Vis mer
From the moment I ordered the two pack of comfort grip scissors on eBay, to the moment this afternoon (10/02/2021) when they were delivered, every step taken regarding my order was efficient enough t... Vis mer
I bought a refurbed iPad via wowcher and it was delivered on time, after setting it up I realised it wouldn’t download any apps as too out dated. After contacting wowcher with absolutely no respons... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are one of the leading retailers of consumer electronics and gadgets accessories in the world. We work with all the leading manufacturers and distributors to ensure we bring you the best and latest products.
Kontaktopplysninger
Unit 4 Thurrock Commercial Centre, Juliette Way, Purfleet, RM15 4YA, Essex, Storbritannia
- 01708 252272
- contact@londonmagicstore.co.uk
- londonmagicstore.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 25 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Awful experience, dreadful customer service
Wish i could give 0 stars. Ordered a samsung smart watch from them and item was delivered next day and left on door step, on an open terraced street, even though it was arranged for delivery several days later as I was away that weekend, and no safe place was requested or provided. Item not on doorstep when i arrived home. Company have been awful dealing with this, repeatedly emailing me to say i have to contact Royal Mail over non delivery despite me telling them over and over again that Royal Mail had told me it was the sender responsibility and they could not deal with me. They just continued to fob me off when asking for replacement or refund by repeating the same, contact Royal Mail email . Despite this, and sending them the response from Royal Mail to say it was diwn to the sender, I got a single email from the company asking me to be patient while they look into this and since then nothing more. Google reviews seem to indicate this isn't a one off, looks like an attempt to frustrate customers into dropping any complaints by not replying. Company has one week left before i take them to small claims court for my refund plus court costs
Mistakes happen now and again
Mistakes happen now and again. What defines the best businesses is how they deal with them. Londonmagic couldn't have done more to sort out my problems. First rate customer service. I would highly recommend them and will certainly look to use them in the future.
AVOID !!!
Product not delivered /no customer support/don’t return calls or emails avoid this company at all costs
Very good customer service
Very good customer service! I ordered on ebay samsung watch and came with a problem on the screen, and I replied back to customer service which resolved my issue in no time by sending me a replacement. I am happy with this purchase.
Just Great Service
I purchased a re-conditioned iPad from Londonmagicstore. I had a problem with it (probably of my own making)! On contacting the team at Londonmagicstore they sprang into action. Problem sorted. Can I say the professionalism and quick response was so much appreciated. Thank you for delivering exceptional service and your commitment to excellent customer satisfaction is truly commendable. Thank you.
Amazing customer service
Amazing customer service - especially these days, where it's usually "we've got your money, so not going to respond to any emails" which makes a very pleasant change! A delight to deal with!
I had a few issues - all of my own making, I must add! - but their customer service is second to none! Speedy replies and very willing to help me get to a HIGHLY SATISFACTORY resolution.
I can highly this company and their staff - would definitely use again when the need arises :-)
Had a great experience with these had…
Had a great experience with these had my product delivered within 2 days , my girl is happy with it , will definitely use these again ….
Truly Magic
Purchased a battery and on arrival it was the wrong one, my fault by the way, anyway contacted the London magic store, and my god what a service, they went out and got the right battery for my phone as they didn't stock it, and it has arrived in less than 24hrs, honestly it company's like this that really show the true back bone of our country, above and beyond, thank you again the London Magic Store, all I can say is they really do ! do MAGIC.
Great company to buy from
I purchased a old phone from Londonmagicstore. On inspection the phone was in a next to new condition, no scratches on screen or back. I needed to contact the company to iron out a slight issue and they responded very quickly and left me a very happy customer.
Thanks Londonmagicstore
Very happy about my Apple Watch and i ipad. Thanks for the good products and good service
Good Experience
I bought an iPhone 14 pro max. Very nice condition and good customer service.
Recent review update
I recently wrote a review of this company giving a 1 star and reasons why. I am delighted to be able to change my rating to 5 star as the company reached out to me immediately and resolved the issue. I was so impressed with the customer service I received which was unexpected but credit where credit is due, the were prompt and courteous. In light of that I would definitely shop in this store again.
Great store
Great store! Delivery was very fast and iPhone i purchased was pristine. Will be coming back for my other tech purchases
Buy with confidence
Amazing service, bought 2 iPads for my boys both iPads started having battery problems i contacted seller and they dealt with it so quickly and replaced my iPads not only that they upgraded them for us so I didn’t have to wait for repairs… amazing service nothing was too much. I will definitely buy from here again
wow!
I recently bought a watch.The watch arrived quickly with great packaging. Product quality is impressive — exactly as described.
Excellent service by London Magic
Excellent service by London Magic. The phone we received is in working order. Would use the company in the future
I bought couple of gadgets from them.
I bought couple of gadgets from them.
Products was as good as the described.
Top notch customers services.
Thank for such quick service and top…
Thank for such quick service and top communications. I was informed and upto date with my order. Arrived as described.
Received my order very next day
Received my order very next day. Came boxed with accessories. My iPhone 13 was brand new sealed as described. My son love it.
Will galdly deal with this company…
Will galdly deal with this company again. More than fair and they have gone more than the extra mile to sort out the issue I had. Makes a change to have a company who listens, understands and immediately sorted out the issue. Cannot praise LondonMagic enough. Thank you again .
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