Liv Lodges Anmeldelser 66

Visited a couple of parks through liv lodges, great experience throughout and lodges are beautiful and modern inside and out. The hot tubs are a bonus too! Highly recommend to anyone looking for a break away.

Liv Lodges are great, I’ve stayed at a few different parks with this company. Lodges are clean, fully equipped, looked after and beautiful inside with everything you need. Definitely recommend them :)

Great holiday experience!
Really enjoyed my stay here, the lodges were great, equipped with the necessary equipment. Lovely parks and lots to do!

Awful experience. Me and my partner booked the Black Bull Retreat for my birthday, not realising what an absolute SHAMBLES the retreat and the staff are. We booked Sunday to Tuesday and had to leave first thing Monday morning.

To start off, the ‘managers’ of the Black Bull Pub/Retreat were totally unprofessional from start to finish - no introduction of who they were nor any names given, no contact number was provided if any problems occurred, no safety information provided for use of the hot tub (this is unusual as me and my partner have stayed at many hot tub retreats and have always received safety advice and instructions for the hot tubs.) when the managers first approached us the woman was actually rolling a cigarette which really does not set a good first impression.

The Lodge:
First impression the lodge looked ok but as soon as me and my partner walked through the door there was an awful musty smell which I can only describe as human waste. We used some air freshener and tried to have a positive mindset.
We then went out to use the hot tub, there was only one small light on our balcony by the hot tub so in the dark it was very hard to see as the hot tub light did not work. When I was taking the cover off the hot tub I stepped on a broken slab of wood on the decking which caved in and caused me to slip over. The staff did not warn us about this safety hazard (picture attached) After finally getting into the hot tub we didn’t stay in for long at all because the temperature did not increase whatsoever and it was way too cold. There was also insects and pieces of leaves/dirt in the hot tub - which to a degree I understand but there was no net provided so that we could get rid of them.
Me and my partner planned to use the cooking facilities in the lodge so we bought food groceries with us but we ended up ordering a takeaway because the utensils were filthy (picture attached) waste of food and money for us.
Around 10pm we wanted to go to sleep but noticed hairs, crumbs and dirt on the bedding, the bedding did not smell fresh. I decided to check the towels and they also had dirt, stains and creases like they had been used, also smelt damp. After seeing this I tried to get in touch with the managers at the Black Bull to complain and ask for fresh bedding and towels but I could not get into contact with them although they state that they operate 24 hours this is false information.
Me and my partner had to sit on the sofa all night after a long 3 hour drive to get to the accommodation as we could not stand the thought of sleeping in dirt and filth.
Also towel rail in the bathroom full of stains, this was clearly not cleaned as I could literally wipe away the stains with a damp tissue (picture attached)
Worrying as you’d think people would take care in the cleaning of items when we are currently in a pandemic.

First thing in the morning I contacted the managers and they came to the lodge to look at the problems discussed above. Their response was shocking and RUDE. They told me that they have great reviews implying I was overreacting. They did not take any responsibility whatsoever. No apology. When I showed the woman the stains on the towel rail she said “oh that’s only stains from people’s swimsuits” which is not an appropriate answer to my question why was it not clean? They were intimidating and told me if I wanted a refund then I had to leave the accommodation straight away. They did not offer anything to rectify the situation.
After we left the lodge as instructed they told us that they had spoken to their ‘reservations team’ and they could not refund us and I would have to contact booking.com - which is what I did and after speaking to booking.com they confirmed they are not liable to give us a refund Liv Lodges are responsible. I have tried to contact Liv Lodges numerous times and can not get through apparently the manager of Liv Lodges is constantly on another call. Laughable. Still waiting on a call back.

DO NOT STAY HERE

Awful experience staying at Black Bull Retreat. No working hot tub, was advised this at check in, then told by the manager there was nothing wrong with it and not guaranteed on your first evening. But second day still not working. Manager very rude made us feel like an inconvenience because he had to come out on his day off. Was offered a free stay, wouldn’t want to experience that ever again so no thanks. Booked for 4 nights came home after two. Complete and utter rip off.