The guys at Lightexpert provided as much information as we needed to help us make an informed decision about the window films that would be best for us. They were patient and we did not feel rushed a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Happy with the track lights. Delivery well packed and in A1 condition. Delivery by Royal Mail fine although more accurate eta would be helpful
Very slow shipping and no update after two weeks and poor customer service. Emailed on several occasions to find out where my order was only to be told they would look into it. Still nothing and very... Vis mer
The website was easy to navigate, find what I wanted and easy to order. The purchasing experience was good, my only reservations were that the tracking did not recognise my order number, I raised it v... Vis mer
Informasjon om virksomheten
Om Lightexpert.co.uk
Skrevet av virksomheten
Welcome to Lightexpert.co.uk!
In our shop, you can find the highest quality and most affordable LED lamps in the United Kingdom. Our assortment mainly includes functional LED lighting, which is primarily used in offices, barns, warehouses, shops, restaurants, hotels, schools, workshops, and more.
Besides LED lighting, we also offer all the necessary accessories. Moreover, you can contact us for all your lighting plans.
Kontaktopplysninger
De Schakel 72, 5651 GH, Eindhoven, Nederland
- +31 (0)85 000 55 91
- help@teqvion.com
- lightexpert.co.uk
4,0
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely warm light.
The instructions were in Dutch? I think, so I had to find the instructions online. However, they look really good and sturdy. I love the warm light they give out.
18. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you love the warm light and find the product sturdy and well made. We're sorry that the instructions were not in the expected language, but we truly appreciate you taking the time to share your feedback.
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you appreciate our clear website, fair prices and good products. We truly value your feedback and hope to welcome you again in the future!
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you’re pleased with the product’s quality and value for money. We really appreciate your feedback and hope to welcome you again in the future!
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you had such a great experience. We truly appreciate your kind words and hope to welcome you again in the future!
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you're pleased with the quality of your lamps. We really appreciate your feedback and hope to welcome you again in the future!
Still waiting for order
27. september 2026
Efficient service and a great product…
Efficient service and a great product delivered safely. The wifi bulbs were of good quality and easy to set up. Nice colour tone too!
27. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We’re delighted to hear that you’re happy with the quality of the Wi-Fi bulbs, their easy setup and pleasant colour tone, and that your delivery arrived safely. We truly appreciate your feedback and hope to welcome you again soon!
Where is my order?
I paid extra for faster delivery. The product left the Netherlands via DPD but never delivered it to me. Instead, they took the package back to the Netherlands. I telephoned to ask for my package and an explanation. They could see it was returned buy not why. I asked for a new shipment and they said it would be done. It has been several days and I have had no contact or update.
27. september 2026
Quality feel to light and good service
27. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you're pleased with the quality of our lighting and our service. We really appreciate your feedback and hope to welcome you again in the future!
Items never arrived
Items never arrived. CS phone support only in Dutch. No response this far on email.
27. september 2026
Good delivery & on time & very good…
Good delivery & on time & very good quality lights & well packed i would recommend this company for service and reasonable prices
27. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that your lights arrived on time, were well packed, and met your expectations in terms of quality. We truly appreciate your recommendation and kind words about our service and prices!
We got our LED panels but our 25 x 5…
We got our LED panels but our 25 x 5 Led Batons are missing ft
25. september 2026
Items delivered promptly but one item…
Items delivered promptly but one item was defective.
After demonstrating that it was fitted correctly a replacement item was despatched.
Highly recommended 👍
16. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you received great service and are happy with the quality of your product. We truly appreciate your feedback and hope to welcome you again in the future!
Great lights easy to install and give…
Great lights easy to install and give off excellent light
13. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that the lights were easy to install and provide excellent light. We really appreciate your feedback and hope to welcome you again in the future!
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you appreciated our quick service and the quality of your purchase. We truly appreciate your feedback and hope to welcome you again in the future!
Faulty Product and an Obstructive Returns Process
Faulty Product and an Obstructive Returns Process
Very poor experience with LightExpert over a newly purchased faulty outdoor door lamp.
We took considerable care installing it. The old lamp first had to be removed, the old fixing holes filled, and new holes drilled because the new lamp used different mounting positions. As no fitting template was supplied, I made my own template using the lamp base as a guide. The mounting base was then checked carefully with a spirit level and was perfectly level.
Once installed, however, it was immediately obvious that the body of the new lamp itself was not upright and was visibly out of alignment. This was clearly not an installation issue.
The lamp was installed during daylight and removed again the same day once the defect became clear. We then had to fill the new holes and reinstall the old lamp, reopening the previously filled fixing holes in order to do so. Altogether, this faulty product caused hours of unnecessary work and hassle.
I sent LightExpert photographs and a video showing the problem. Instead of simply arranging the return of a newly purchased faulty item, they said they could not see the problem clearly enough and then asked us to reinstall the faulty lamp, fit a bulb and take another photograph.
This request made no sense. The defect is the physical alignment of the lamp body itself. A bulb has absolutely nothing to do with whether the lamp is straight. Reinstalling it again would also mean undoing work we had already completed and creating yet more unnecessary work purely to take another photograph.
I explained all of this and offered to provide any specific additional photographs they required of the lamp while it was uninstalled. Rather than clearly explaining what further evidence they actually needed, the process felt increasingly evasive and obstructive, as though new reasons were repeatedly being found not to process the return.
They have now also failed to respond to my latest messages.
For what should have been a straightforward return of a faulty new product, this has involved an extraordinary amount of time, work and frustration. The experience has left me with very little confidence in LightExpert’s customer service or returns process.
Very disappointing. I would advise others to think carefully before buying from this company, dealing with this kind of company is a risk.
28. september 2026
Anmeldelse skrevet uten oppfordring
Delivery
Live in uk provided full address, royal mail saying item was given back to company because delivery address was “not possible to identify “ . Seems to be a problem with this company
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Great quality product and service
Great quality product and service. Can recommend
23. september 2026
Svar fra Lightexpert.co.uk
Thank you very much for your wonderful 5-star review! We're delighted to hear that you were pleased with the quality of our products and service. We truly appreciate your recommendation and hope to welcome you again in the future!
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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