Cela fait maintenant plusieurs années que je commande des vêtements chez eux de temps en temps et je suis vraiment super satisfaite. Le tissu est toujours très beau, je n'ai jamais eu des vêtements qu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Witam, zamówiłam sukienkę przez aplikację. Czekałam 5 dni. Wszystko ok, przychodzą informacje na maila jak również w aplikacji. Sukienka jest piękna. Zamawiając trzeba zerknąć na tabelę rozmiarów gdy... Vis mer
Selskapet har svart
Ich war aufgrund der vielen schlechten Bewertungen sehr verunsichert. Aber meine Erfahrung war sehr positiv. Das Retourenlabel habe ich direkt auf Anfrage erhalten. Besonders überrascht hat mich,... Vis mer
Selskapet har svart
Kontakt z firmą ok, natomiast zamówienie bardzo długo szło bo 17 dni. Także warto to wziąć pod uwagę zamawiając. Myślę, że miesiąc przed jakimś wydarzeniem będzie ok. Sukienka bardzo ładna natomiast b... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
Kontaktopplysninger
4,5
Enestående
309 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nigdy więcej
Ponad 2 tygodnie czekania na wysyłkę, brak sensownych odpowiedzi na pytania, tylko krótkie tłumaczenia o odprawie celnej (nie wiem jakiej skoro zamówienie jest z „Frankfurtu nad Menem”.)
Jeżeli chodzi o towar:
Koszula jakość ok.
Top gorsetowy bardzo ciasny z uszkodzonym zamkiem. Za zwrot trzeba zapłacić 25zl, więc pewnie dam do krawcowej żeby wyprula zamek i wszyje nowy albo inne zapięcie, bo nie wyobrażam sobie wykładać kolejne pieniądze i czekać tygodniami na zwrot, :) bóg wie czy ten zwrot wgl nastąpi.
21. juni 2024
Svar fra Lichi
Dear Sandra,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
As stated on our website, estimated delivery time is 10-14 days. The "Lichi" design studio is located in Germany, while orders are being shipped from our warehouse in Poland. Some items are available at the international warehouse only, thus, delivery time may be subject to delays due to customs clearance or sales and peak holiday periods. Please accept our sincere apologies for the delay!
According to the information on our website, if the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund by providing a photo of the defect upon receiving the order. We have already contacted you via e-mail and are always ready to assist. The return of the defected item will be free of charge.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Nie zamawiajcie tam.
Nie zamawiajcie tam.
Zamówienie złożyłam ponad 3 tygodnie temu, do tej pory nie dostałam żadnej informacji o nadaniu paczki albo jaki jest jej status. Firma odpisała na parę maili twierdząc, że w ciągu kilku dni dostanę maila z podanym shipping number (nic nie dostałam) po czym kontakt się urwał. Zdecydowanie nie polecam
18. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Dominika,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
Please, could you kindly send us a message via Whatsapp (19706609555) —we will then be able to offer you the best and quickest possible solution. Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!
Познакомилось с ней так давно с этим…
Познакомилось с ней так давно с этим брендом и очень счастлива. Качество хорошее, модель красивые, доставка быстрая.✨✨✨✨✨
14. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Customer,
Thank you so much for your kind words! We can not wait to serve you again and delight you with our clothes!
I'm in love with my dress
I'm in love with my dress! It's so gorgeous❤️🔥 Thank you very much!
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Anna,
Thank you for sharing your experience with us and the community! We are happy you enjoyed shopping with us and can not wait to serve you again.
Dobra jakość
Materiał sukienki która zamówiłam jest dobrej jakości. Sukienka dobrze wykonana. Nie miałam problemu z wymianą rozmiaru na większy, gdy prosiłam o rozmowę z Polskim konsultantem oddzwaniał. Jedyny minus za długi czas oczekiwania na dostawę.
10. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Customer,
Thank you so much for taking your time to write this review! We are delighted to know our team was helpful and you enjoyed your experience with Lichi. Customers like you inspire us to do better every day.
The variety on beautiful clothing is…
The variety on beautiful clothing is amazing! I am stunned by how wonderful my items are. I had some trouble with finding my size and they help me out perfectly. It fits like a glove, I love how detailed they're with their description about the clothes. Can't wait to wear my outfits all throughout the year.
7. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Amber,
Thank you so much for your kind feedback! We can not wait to serve you again and delight you with our clothes!
In love with this store <3
In love with this store! The quality and fabric are insanely beautifulllll, I purchased their most recent set from their collection in all its three colors, beige, cream, and light blue, and would buy every color if they have it. Just amazing <3
31. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Diala,
Thank you so much for your kind words! Your feedback made our team very happy. We are glad to know shopping with Lichi has met your expectations!
I ordered a dress
I ordered a dress, it came, but the size did not fit. I contacted support, they quickly answered all my questions and helped with the return of the dress. They sent a different size, it fit perfectly! Many thanks to the store and the support service 🥰
26. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Erik,
Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.
Po tygodniu brak zadnych informacji o…
Po tygodniu brak zadnych informacji o przesyłce. Zero informacji na maila. Naprawde nie polecam.
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Magda,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
According to our information, the confirmation email was sent to you on the day of order placement. Sometimes it can end up in a spam folder, please check it up. We have already contacted you via e-mail with the tracking information. Kindly note, as stated on our website, the estimated delivery time is 10-14 days since the order placement.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Bestellt hier lieber nicht
Bestellt hier lieber nicht! Nach ca 5 Wochen warte ich immer noch auf meine Rückerstattungen (Kosten wurden direkt ihv 105€) bezahlt.
Angeblich ist alles made Frankfurt, aber beide Pakete kamen aus Polen. Ich habe immer noch nichts gehört und auch kein Geld gewesen! Traurig!
10. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Liebe Marta,
Vielen Dank für Ihre Rückmeldung, wir sind stark bemüht, jede Kundenerfahrung angenehm zu gestalten, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.
Es tut uns wirklich leid für die Verzögerung bei Ihrer Rückerstattung! Aufgrund der höheren Anzahl von Bestellungen und Rückgaben wurde die Bearbeitungszeit verlängert. Nach unseren Informationen war die Rückerstattung von uns schon abgebucht und muss auf Ihr Konto überwiesen worden sein. Die Quittung wurde an Sie per E-Mail verschickt. Wir entschuldigen uns zutiefst für die Unannehmlichkeiten, die Ihnen entstanden sind.
Das Designstudio von "Lichi" befindet sich in Frankfurt, aber die Kleidung wird in verschiedenen Ländern hergestellt. Alle Produktionsprozesse entsprechen internationalen Qualitätsstandards. Wie es auf unserer Website angegeben ist, werden die Waren aus unserem Lager in Polen verschickt.
Mit freundlichen Grüßen
LICHI
Besser als erwartet
Besser als erwartet!
Ich habe die Bewertungen hier gelesen und war erschreckt ! Aber Meine Erfahrung war am Ende sehr positiv. Ich habe bezahlt und bekam eine Bestätigung direkt per Mail. Das kleid kamm nach 18 Tage, relativ langsam (am Website steht Lieferung innerhalb 10-14 Tagen) nach 14 Tagen habe ich coustmer service angerufen und sie haben direkt am Telefon geantwortet und mir die DHL tracking Code geschickt. Das hat mich beruhigt und gesichert. Das Kleid kamm in guten Zustand und entspricht genau das Bild am Website. Qualität fürs Preis sehr angemessen. 100€ für so ein Kleid finde ich super fair. Solche Preise sind ja das Norm auch bei Handler wie ZARA oder ASOS. Die Verpackung war simple und das Kleid war nicht in einem Karton geschützt das hat mich ein bisschen geärgert, ich hoffe sie ändern das zukünftig. Aber an sich bin ich insgesamt zufrieden und würde schon wieder bei Lichi bestellen. Übrigens am website steht kleider werden in Frankfurt desgined und nicht hergestellt… deswegen verstehe ich die Ärger hier nicht so ganz.
8. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Liebe Maria,
Vielen Dank für Ihr Feedback, wir schätzen es unglaublich! Wir berücksichtigen alle Beschwerden, um unseren Service zu verbessern, und freuen uns darauf, Sie wieder als Kunden bei uns zu begrüßen.
the dress matches the photo
the dress matches the photo, very good quality material, the dress is simply beautiful
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Weronika,
Thank you so much for your feedback, we are happy you had a great experience with Lichi! We can not wait to delight you again in the future.
terrible experience with support
There were problems with support, which ignored issues regarding the delivery of goods, but now the problem has been resolved.
25. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Marina,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
We have already contacted you via e-mail with a solution. Please accept our sincere apologies for the inconvenience caused! Customer satisfaction is our top priority and we will do our best to resolve the situation.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Very pleased with my purchase
Very pleased with my purchase. The quality and look of the dress is amazing. Wish there were more dresses in my size so I can purchase more from this company. Keep it up!
20. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Customer,
Thank you so much for leaving a review, it means the world to us! We can not wait to serve you again and delight you with Lichi fashion!
Amazing quality
This was my first time ordering a dress at Lichi because I was never sure how the size would fit, but I received my dress yesterday and I fell in love with it! It’s so beautiful and the quality is amazing! Thank you, Lichi! I will definitely order more!😍☺️
24. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Customer,
Thank you so much for your review! We are immensely happy you enjoy shopping with Lichi, and we are looking forward to delighting you with our clothes in the future!
Finger Weg
Lieber nicht bestellen. Nach 5 Wochen warte ich immer noch auf zwei Kleider (Kosten im Voraus von über 200€) bezahlt. Angeblich Made in Germany, Frankfurt.
Das eine Kleid kam relativ schnell aus Polen, auf die andere4n zwei Kleider warte ich noch immer vergeblich. Angeblich gibt es Schwierigkeiten mit dem Zoll aus DUBAI. Das Paket ist aber noch nicht einmal verschickt, wie kann es da Schwierigkeiten mit dem Zoll geben?
Alles sehr unglaubwürdig...
2. april 2024
Svar fra Lichi
Liebe Kundin,
Vielen Dank für Ihre Rückmeldung, wir sind stark bemüht, jede Kundenerfahrung angenehm zu gestalten, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.
Es tut uns wirklich leid für die Verzögerung bei Ihrer Bestellung! Aufgrund der Zollabfertigungsprozesse wurde die Lieferzeit verlängert, aber wir tun unser Bestes, um das Problem so bald wie möglich zu lösen.
Zögern Sie bitte nicht, uns über WhatsApp (19706609555) zu schreiben, und wir werden unser Bestes tun, um die Ihnen entstandenen Unannehmlichkeiten auszugleichen.
DO NOT WASTE YOUR TIME SHOPPING HERE!
DO NOT WASTE YOUR TIME SHOPPING HERE!
I have been back and forth with them via emails since 3 weeks ago regarding my refund. Firstly, they have advertised items that were not available!!! They emailed me 3 weeks ago saying that the items were not available so I requested my refund. Since then they have said they will issue a refund even going to the extent saying it had been processed to now suggesting they’re not able to issue a refund due to technical issues!!! They are instead offering 15% discount on future purchases, which of course I am not accepting!! They have taken my money, not sent the clothing item's I have paid for and are refusing to issue a refund now!!
20. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Malika,
Please accept the sincerest apologies for the extended time of refund procedure! We completely understand your frustration.
We have forwarded your request to the accounting department to fasten the refund process. Unfortunately, the problem has happened for reasons beyond our control, but we are doing everything to ensure you will receive your refund as soon as possible. Please accept our deepest apologies once more, we have noted your order and will keep you updated anytime you contact us.
Zero informacji ze strony na temat…
Zero informacji ze strony na temat mojego zamówienia. Na maila od kilku dni również nie dostałam odpowiedzi. Brak komunikacji, na zamówienie nadal czekam…
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Maria,
Thank you for taking the time to write the review. We are really sorry your experience didn’t match your expectations.
Unfortunately, we are experiencing some delays due to customs clearance processes at the moment. We are working on optimizing this process to deliver orders as soon as possible. Please accept our sincere apologies for the inconvenience caused!
According to our information, we have already replied to your request. Again, we are sincerely sorry for the inconvenience caused and will do our best to avoid such situations in the future.
I don't know how long you can wait for…
I don't know how long you can wait for a package these days. I placed an order on April 3rd, it's April 17th now, and I have no information about my purchase. Seriously - unacceptable! Other companies have no problem with shipping within 4 days... Tracking doesn't work, customer service just repeats what I've already read in the comments, saying the order is "on the way" without providing any details 😂
PS The instructions to write on WhatsApp are absurd, this is not how you treat a customer, so please don't ask for that. Either give me the order or refund my money.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Katarzyna,
Thank you for taking the time to write the review. We are really sorry your experience didn’t match your expectations.
Unfortunately, we are experiencing some delays due to customs clearance processes at the moment. We are working on optimizing this process to deliver orders as soon as possible. Please accept our sincere apologies for the inconvenience caused!
According to our information, we have already accepted the refund request. The funds have been charged from our account. Please kindly expect the funds to be credited within 2-4 days. The receipt has been sent to you via e-mail.
Item Never Received
Order #1453017
An order for 2 dresses was placed on February 26th. After waiting 45 days for the status of the second dress to be updated from the (as of this morning) "preparing" status, I emailed lichi to seek assistance.
I was told that the missing dress, "Maxi Dress with Loose Cape," has been out of stock despite it currently being sold on their website and advertised across social media. They stated they initiated the return last week despite no return being made and provided no proof of their initiation of a return.
Exacerbating the unprofessionalism of the issue is the @lichiarabia account deleting a comment on the post advertising this dress for purchase on their website when I acknowledged that I am currently being told it is out of stock.
11. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lichi
Dear Jacqueline,
Thank you for taking the time to write the review. We are really sorry your experience didn’t match your expectations.
According to our information, the funds for the missing dress have been charged from our account on 8. March. Please kindly check your bank account history around this date. The receipt has been sent to you via e-mail.
Please note that all our collections are limited, and some items tend to be sold out quickly. However, we often re-release the most popular products, so that they can be available after some time.
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