Large Holiday Houses Anmeldelser 

awful company, will not give a refund despite not being able to go on holiday due to the pandemic. Karma will bite them!

Thieves. Don’t refund when THEY cancel.

DO NOT BOOK WITH THEM.

Avoid LHH Scotland at all costs. We were unable to travel to our booked house due to Scottish Government guidelines of not travelling more than 5 miles. They have kept our £700 deposit and not offered any alternatives. Seriously dodgy company, interestingly they are under Companies House listed as a charity! DO NOT BOOK WITH THIS COMPANY.

Poor customer service doesn’t even cover it- the way they have handled our booking surely borders illegal practise.
Having been unable to make our family reunion holiday at the start of July (due to government legal guidelines stating holiday homes were not yet able to open, and most certainly not for shared households) we have been absolutely horrified to find that LHH have refused to refund our deposit of £700. Every other holiday company we have heard of has provided friends, families with full refunds.
Not only this but their communication has been downright shocking and rude.
We will never again book with them, and advise you to think carefully before parting with your money.

If you want a company to take your money, then cancel your booking, refuse to reschedule then advertise for more? You found them!

Family’s not refunded their money when the company cancelled. Families not getting the opportunity to reschedule. Then families seeing that this company are advertising again.

They deleted their social media accounts. Facebook, Instagram and Twitter because they don’t want a a bad review.

Well, you can’t hide forever. This is theft. Pure and simple.

Shameful.

*Reposted due to LHH reporting this as a breach of Trustpilot conditions*
If I could score this as 0/5 then I would. My family and I book a trip to Lewis this summer and, due to Covid-19 regulations, LHH cancelled our trip. They have thereafter failed to offer us the opportunity to reschedule or trip or provide us with a refund despite several emails to them citing recent guidance from the Competition and Markets Authority to refund all advanced payments and deposits. They are now stubbornly refusing to communicate and have deleted my negative comments from their social media before blocking me. I note that they have since taken down their social media accounts and, with no other method of posting a review or feedback, I have decided to post on here. I see that there are many others in my position who have been left out of pocket and that LHH have reported these reviews on an attempt to have them removed. The attitude of LHH has been absolutely appalling. I have never been treated so badly as a paying customer. I would urge all customers in the same position as I am to report the company to the Competition and Markets Authority (CMA) via their online form in order to build a stronger case against them. In short, LHH have taken my money, failed to provide a service and refused to issue a refund. My strong advice is to avoid booking with this company!

They take your booking. They take your money. They cancel your booking. They keep your money.

LHH are a very professional company offering beautiful houses around Scotland in some stunning settings.

We have stayed with friends in three properties through LHH and we have had excellent service every time.

I work in the travel industry so it's refreshing to deal with a friendly and professional company that can offer help and advice. Would highly recommend

This company will go to any length to get you money and keep it, even though they cancelled my holiday. They are legally bound to refund deposits but continue to refuse to do so. The glowing comments are utter lies. You have been warned!

**PLEASE SHARE**

Folks, please be wary of booking accommodation through this company. We had booked up for a stay on the isle of lewis this year which was cancelled (by the company, not us) due to Covid-19. They are now stubbornly refusing to reschedule the trip or issue a refund to us, leaving us out of pocket and are now taking advanced bookings again for future trips. To say their customer service has been appalling is a massive understatement. My advice would be to steer well clear of them.

They’ve reported negative reviews so they are removed!!!!
Clearly have a LOT of unhappy customers. Also, note only glowing recent review by Robyn S, who curiously is listed as a former employee....

Absolutely disgusted by the lack of interest or service when our holiday was cancelled due to COVID19. No contact from the company whatsoever, we had to email the ourself. when we tried to rearrange or postpone our holiday they were not interested. We wanted to reschedule our holiday for a few weeks later so that we could spend our money on the original destination and cottage. Only received 50% deposit back after quoting bbc watchdog. Disgraceful do not use this company.