Large Holiday Houses Anmeldelser 

We had a dreadful experience with LHH over the summer despite having booked with them several times before. They treated us very shoddily indeed and tried to dodge their contractual responsibilities and fob us off. Their policies during COVID lockdown were very unfair when compared to their competitors. We got our refund and rebooked with Crabtree & Crabtree who had much fairer terms and conditions and were much better to deal with. If LHH had treated us decently we would have been happy to try and rearrange the booking or come to a compromise but they absolutely did not and I would never travel with them again.

Shocking company, treated very badly after I was unable to go on holiday after booking a lovely house through them. Not only was it awful to miss a much anticipated holiday but LHH refused to refund. Dismissing all claims and sending solicitors letters. Told it was to be claimed via insurance. Insurance will not pay as it is down to LHH. CMA and Trading Standards will be speaking to them soon. All these recent 5 star reviews, dubious...very dubious. The chap who said he knew the risk of losing cash was on him...who would do that? Sheesh, they are just too obvious, people are not That stupid.

Fantastic house booked through LHH Scotland and great service. Cant fault anything.

Booked a couple of cottages during August for my trip to Scotland. The company handled the Covid-19 restrictions well and all the instructions were clear and of course the risk of cancellation was at my cost. However, luckily we managed to reach both destinations and stay in Urquart near Elgin at a very nice cottage which allowed us to visit Speyside and on the Isle of Harris (which was a holiday of a lifetime, weather, scenery and the high standard of fittings and comfort the Sheep Station One location)

First of all LHH conducted themselves well during COVID19 crisis unlike a number of their rivals.
The property was extremely well prepares with clear and simple departure instructions 👍👍.
Absolutely fantastic location for us, though I would warn those not aware of this part of Scotland aware of remoteness, particularly if venturing out.
BRILLIANT.

Great cottage - did what it said on the tin.

I have booked several houses with LHH over the last few years . The houses are of high quality in stunning locations. I have just made a new booking for 2021. I had booked for this summer but was unable to travel because of covid. LHH were extremely helpful in sorting this out and no money was lost . The houses are great and the customer service is absolutely excellent. Highly recommended.

My experience with this company has been truly awful. I paid a deposit for a holiday home at Loch Lomond for June and was unable to go due to Covid. Their correspondence with me has been absolutely terrible - no sense of customer care at all. When escalated to the owner the correspondence became almost threatening - using lawyers letters to attempt to justify not providing a refund as other companies have in my own personal experience. I believe organisations such as these will be judged by their actions through this period and am confident this will be the case for LHH. I hope the people who use them to rent out their properties are aware of how terrible their customer service is and realise that they will be tarnished with the same reputation. Please be aware before booking that if you encounter any problems you will not be supported by them

I have just returned from a fantastic holiday in Scotland, booked last minute through LHH after a certain company ( unfortunately I cannot name them on this review!) cancelled my holiday with no explanation and were completely impossible to contact, now that’s what I call appalling service!!
In stark contrast, LHH were professional, replied to my emails quickly and all the information that I needed was sent promptly. The house I booked was immaculate and LHH’s description of the house was truthful.
I would book another holiday with LHH without hesitation.

LHH are by far the worst company I have dealt with over this pandemic and before. I booked a cottage with them in November last year paid in full before our due to arrive date in April 2020 which was cancelled due to travel restrictions in place due to covid 19. Instead of being sympathetic in their correspondence they were unhelpful refused to refund or offer other dates stating their cottage owners would be out of pocket! Told to claim through insurance which failed and when i went back to them found out owner had ended their agreement due to lack of customer service they had wanted to offer refunds or alter dates but LHH had refused to do this because they would not get their admin fee.
Awful company, I note they are still advertising that cottage with no availability, even though the owners had left LHH several months ago!!! Awful company would advise to stay well away..

Very poor experience
Paid in full for cottage in April. Cancelled by LHH due to covid.
Confusing and contradictory messages on website. No refund. No offer to reschedule.
Would not use again

We spent a week at 7B Ardroil on the Isle of Lewis in August 2020 and thoroughly enjoyed the stay. The house is very well designed and equipped and ideal for two people. We had no problems with the booking with LHH Scotland.

We spent a week at Quarryfield House 10 mins north of Inverness this August 2020 - a staycation that met all expectations. The house is spacious and has a well thought out flow to its areas making meals or down time for all generations a joy. There are many things to do in the house and in the vicinity. We found beautiful beaches, cafes, fun shops, fruit picking and a brewery next door. The views and bird life are a great pleasure. We saw dolphins out by the lighthouse and found delicious local fresh fish and a top quality butcher nearby.
The house is well equipped and very comfortable.

Totally unhelpful staff. Abrubt unhelpful manner in every interction. Simply unacceptable in a supposed service industry. They do not represent cotland well at all

Given the Competition and Market…
This company has completely departed from the Competition and Market Authority's position on refunds during the Covid period. We eventually received a refund but that was down to the property owner cancelling.

In the run up to the cancellation, the webpage guidance on Covid conditions basically told customers that LHH had no responsibility to refund customers. This compares very unfavourably to their competitors who have reacted positively to the CMA ruling.

Don't touch with a barge pole

Luckily our Mull house holiday was taken end of July. Carsaig House was lovely and the 2 housekeepers Sam and Amy true gems. I wish LHH would take note of their communication skills and general friendliness though. As business owners ourselves we totally empathised with the stresses Covid caused and how folk may not be their best. However not one of the communications we received prior to our holiday were friendly, empathetic or even pleasant. They were defensive,perfunctory to the point of rude and devoid of any warmth. I was hassled to pay the balance before we had confirmed that our ferry booking still stood (We live in Scotland and CalMac absolutely stood out with sheer loveliness; helpful and friendly at every opportunity). It is a shame because they have some great properties but i would not use them again. It is clear that LHH consider the home owners their clients not the holidaymakers. We holiday abroad with Simpson Travel and the customer service difference is so vast it is almost comical.
**(LHH should really sort out and standardise their welcome baskets ... we received a bottle of fizzy wine which for a £400 a night property for 8 people was welcome but measly - I provide masses more than that for my £75 a night airbnb!)

One star, because it's not possible to give none!
We have a lot of trouble withe them and we're still waiting for the refund of our cancelled booking due to the corona-pandemic.
We'll go to court, if neccessary.
Never again!

Our experience is similar to that of the other recent 1* raters who have eloquently expressed the issues and managed not to have their comments redacted. Conversely my previous review has been languishing in the 'reported by LHH' pile awaiting Trustpilot's input since mid July, despite containing nothing that broke Trustpilots' rules - simply told the truth about our disappointing and distressing experiences dealing with LHH and their approach to customers in the coronavirus crisis. It would appear to me that LHH are trying this tactic as a 'gagging mechanism'. (A 'get around' is to delete and start again).
In my opinion, never has reading reviews in an intelligent fashion been more necessary than prior to booking with LHH Scotland, particularly in the current crisis.

Just before lockdown was imposed we paid in full for a cottage rental. Due to Covid-19 we could not travel to the property and were disgusted to receive an unsympathetic email from LHH refusing to refund any money and referring me to my travel insurer. So the property owner and LHH kept 100% of my money for providing nothing. That can't be right can it? Despite trying to reason with them they went all legal on me. Their legal argument for keeping my money was even less reasonable than the law that it is permissible to shoot a Scotsman within the city walls of York if they are carrying a bow and arrow.

This is a global pandemic. People are dying or losing their livelihoods. What does LHH Scotland do? They see it as an opportunity to line their pockets. An utterly disgraceful company who have demonstrated that they are the lowest of the low parasites. Please be aware that if you book with this company you risk losing your money.

In response to the reply from Large Holiday Houses to my 1 Star Review.

My review does not require a response unless you are going to respond positively to all of the LHH Customers who are still awaiting a refund for Services you have not provided. I therefore suggest you follow the excellent professional advice afforded to you by Andy H.

My Customer review was written following my experience as one of your NOT valued Customers. It was written in such a way to ensure you could not possibly flag it for breaching Trustpilot guidelines. Indeed, it is interesting to note that to date 71% of the reviews you have flagged, have been flagged for invalid reasons. That says a lot about the behaviour of your Company.

LHH seem to forget that it is their Customers who pay the wages of LHH’s Company Directors, employees and the property owners, who receive an income for letting out their properties through you. Without us, the Customers, you don’t have a Business.

And finally, I would not wish to give LHH the opportunity to discuss personal correspondence I have had with you, on a public review site, especially as you seem to get things wrong, as has been noted in some of your responses to other 1 Star reviewers. Hence my aka username, William.