I was extremely disappointed with my…
I was extremely disappointed with my experience with Legacy Digital.
Before signing up, I was never told that communicating with their overseas team would require late-evening appointments in my time zone. Available appointments were around 8, 9, or 10 p.m., and one was as late as 11 p.m. on a weekday. I’m typically in bed by 8 p.m., so those hours made communication very difficult.
In my experience, they accommodate their overseas employees’ time zones instead of accommodating their clients’ time zones. I would expect a company serving clients here to offer reasonable availability for those clients, rather than expecting us to stay up late to fit their employees’ schedules.
The marketing service also felt extremely basic. From what was explained to me, their targeting focused on age and location, without the more detailed audience strategy I expected. My package did not include a CRM or landing page. After signing up, I was offered additional paid services, including virtual assistance and callbacks.
The cancellation process added to my frustration. After messaging them to request cancellation, I ended up having to schedule a 9 p.m. meeting just to discuss it.
Overall, the communication, service, and cancellation experience fell well below my expectations. Based on my experience, I would not recommend Legacy Digital.