Legacie Anmeldelser 

My experience with Legacie was very smooth and easy. Their service was professional and efficient throughout the entire apartment rental process. A special thanks to Sophie — she was incredibly helpful. Highly recommend

If you’re okay with an unclean building, missing parcels and terrible communication from staff and partnering companies then this will be the place for you.

Avoid.

We are landlords of an apartment in a new build in Liverpool (through RW Invest). We have had several problems with Legacie Lettings passing on rent payment late (supposed to receive a statement at the beginning of each month, payment within 3-4 days. This rarely happens, sometimes it is at the beginning, sometimes in the middle of the month, which is really unhelpful and unreliable for financial planning). Earlier this year, they owed us nearly 4 months rent, which we only received after weeks of chasing up, phone calls and emails - rarely responded to.

It has taken 9 emails just this week to get a straight answer to a very simple question relating to our Management Agreement and if you need to get hold of anyone on the phone, good luck! Today we were put through to a security guard of our building, instead of their accounts department, who could barely string 2 words together! I know they have had staffing problems of late and was hoping things would improve - have yet to experience this, hence writing this review.

The management of Reliance House in Liverpool has a serious problem. Since the leaving of the property manager Owen in early September 2025, there was no one to follow up the outstanding works. Emails sent were not replied and calls were directed to voice mail that already reached full capacity. I don't know how to reach them out. :(

Have been passed around and now been on hold for 1hour 36 mins and 34 secs I have been trying to speak to someone since 10.30 this morning it's now 14.01

Sophie Upton was very kind and reassuring throughout the process!

From day one with legacie managing my flat one thing after another don't call you chase up emails late rent payments wrong amount pay for managment fee and tenants don't look after property. I have now sold my appartment and await late rent payment which I've had to pay u0front to new buyer which is leaving me short to complete on my new home. Left vm emails and honestly couldn't care less avoid very disappointing

Dear team, I have been dealing with Sue Wong re a late payment on our property. Sue has been absolutely amazing. I have sent numerous emails and have always received a prompt, very polite reply. I have had problems in the past receiving replies to my emails so Sue is a great contact to have. Please give Sue a much deserved pay rise. Many thanks Jeremy Matthews B401

I emailed the agency expressing my interest in renting a property. One of the letting managers reached out to me via WhatsApp, providing me with the details and requesting some information about me. The conversation abruptly ended, leaving me waiting for a response that never came. Later that day, I messaged him to inquire about the status of the process. He informed me that he was hospitalized that day and would contact me the following morning to proceed with the application. Despite this, I have been waiting for almost four days without any communication. In my opinion, this is not the way businesses should conduct themselves. It reflects poor service and dishonesty.

I would like to share my great experience with Tracey Hitchen and Jordan Geyser, who recently assisted me with sorting out a payment mistake I had made. They were both incredibly patient and helpful throughout the process. They took the time to fully understand the issue from the very beginning and worked diligently to ensure it was resolved correctly. I truly appreciate their professionalism and support.

I had a deeply disappointing experience with Legacie from the very first day I moved in. Before I begin, I want to make it absolutely clear that this criticism does not extend to Joey and the concierge team at Parliament Square, they were consistently great and often went above and beyond to help me during my tenancy.

Unfortunately, the same cannot be said for Legacie as a business. Over the years I lived there, I dealt with several different building managers, and not one of them was competent or professional. Some were outright rude, others simply ineffective, and collectively they made even the most basic issues unnecessarily frustrating. This was especially disappointing given that the building is marketed as a “premium” living experience. In reality, what should have been simple maintenance requests often turned into long, drawn-out problems that were never resolved.

It’s worth noting that during my tenancy, Legacie even ran a “promotion” at one point, offering residents £25 in exchange for leaving positive reviews online. With that in mind, I would encourage anyone reading the glowing reviews to take them with a heavy pinch of salt as these are most likely bought and not earned.

From day one, I encountered several problems with my apartment, issues that despite repeated reports through their app, were never properly addressed by the time I moved out (I lived there for nearly 3 years).

The biggest reason I’m leaving this negative review, something I have not done before, is due to the way Legacie handled the return of my deposit. When I moved in, the apartment had a broken blind and was not properly cleaned among other things. I reported these issues repeatedly over months, even years, and was assured they were logged so they wouldn’t be held against me at the end of the tenancy. Before moving out, I called and confirmed again with Legacie that these issues were on file and I was assured they were.

Despite that, when it came to returning my deposit, they claimed those exact issues as damages and tried to deduct the costs from my deposit. When I called to challenge this, I was told that since I was no longer a resident, they would not speak to me and that I should pursue legal resolution if I wanted to contest it.

Having moved into a new place I nearly didn't bother because I was so fed up with Legacie, but I did pursue it thankfully and the deposit resolution service ruled in my favour on every single point. I recovered the deposit they tried to withhold. To be clear, this was not an honest misunderstanding. It was a deliberate, money-grabbing attempt by Legacie, and it was appalling to experience and see play out.

What’s worse is that after speaking to other residents, I learned that my case was far from unique. Legacie has developed a reputation for unnecessarily withholding deposit funds and making illegitimate claims. In my case, they tried to charge me for a blind that was already broken when I moved in (and had reported repeatedly), and attempted to bill me an extortionate amount for cleaning, despite the property being professionally cleaned prior to my departure and being cleaned again by myself, not to mention the poor state it was in when I first arrived.

In short, the building itself is decent, the location is great, and the concierge team is excellent. But the experience of dealing with Legacie was consistently negative and ultimately left a very bad taste. Their behaviour around the deposit return was particularly underhanded, but I'm pleased to share it as it sums them up well as a company.

I would strongly urge prospective tenants to think carefully before entering into a tenancy with Legacie. A premium building is worthless if it’s managed by a company that treats its residents so poorly.

I recently had a problem with rent collection and was unable to get hold of the person responsible (hence the 4 stars). I asked to be put through to Sue, and she sorted the problem immediately, as she always does. Excellent service! 4 stars for Legacie but 5 stars for Sue! She is a great asset to the company.

Tracey Hitchen, thank you very much for your support and close follow up to meet client expectations.

Thank you Charlotte !!! I foolishly gave incorrect bank details and Charlotte resolved this in 10 minutes. Brilliant service thanks

Lindsey Simpson at Legacie Lettings has been very helpful and prompt in replying to our enquiries. We have enjoyed a stress free process in the purchase of our property and the ongoing management service provided by the company.

Helpful and very professional

Lindsey Simpson has been a joy to work with, and provides me quarterly updates and responds to any queries in a timely manner.

Sophie has been amazing in helping us secure our apartment. The whole experience has been as efficient as one could wish and Sophie’s response times were above and beyond. Thank you!

I recently brought a unit from legacy. Linsey has been great and kept me well informed. So far so good no complaints.

The location / security

And thank you Michael for everything