Lassola Anmeldelser 

I ordered light fixtures and they took 2 months to come. When they did one has a crack in it and I am having trouble getting in touch with anyone to replace it. I would not recommend ordering from them. I never write negative reviews but this was the worst customer service!

Very disappointed - lights are not as advertised on website - one was broken - have an offer of a refund for damaged (as long as we send a photo of it in a bin!!!)
50% refund offered for the incorrect one or an exchange for something I have no idea about (not sure if they do either ) - English is obviously a challenge - have had some non sensical responses! Would avoid and will not recommend.

Stay far far away from Las Solas.
It took 16 days to reach Italy. Apparently they have nothing in stock and just forward customer orders to China. But that is just the beginning. UPS received my package at their hub, one hour away. They refused to deliver because the duties were not paid. I had to drive one hour to the UPS Hub and shell out additional money to retrieve my light. Never again. Stay away from Las Solas.

your website it states assembly required . I was unaware that this would mean actually having to wire the whole light and attach each individual piece of Agate.This is by no means an easy job as the so-called reviews would lead you to believe. Initially there should have been full detailed instructions and not left to the client to then have to Email 3 times. I eventually hired an electrician to install who informed me that a connection block should have been supplied to attach to the ceiling wires. I think for a light that cost £200 it is completely unacceptable and I would definitely not use your company again. I will also be posting a review to that effect.

The light came damaged, all photos sent including them asking for me to provide one with the damaged lamp benign the bin .... Refund requested April, this is now August - the lighting was also really poor quality and I would genuinely say do not use this company.

DO NOT USE THIS COMPANY. I paid over 600.00 for four "lantern lights". They looked beautiful and to be high quality. They are like plastic, look like Halloween costume accessories. Tiny little wire for installation, could not even install them even if you wanted to. But NO ONE would use these things, they probably cost literally 20.00 to make all four of them. WORST product I have EVER purchased. Now customer service not responding with the return to address. They need to be shut down.

If I could give this company under 1 star I would. My advise is order from a different company. I ordered a $500.00 chandelier. When I finally received the light, the entire package was disintegrating and saturated with water. I could not even lift the package off the ground without water running out and pieces of the lamp falling everywhere. Mind you, I have a huge front porch that is covered. understanding that this is not necessarily Lassola wrong doing, but the shipping company they used. I understand that the shipping company is the one who released the package like this. However, it is the obligation of the manufacturer to file the claim with the shipping company NOT the customer. I can not get reimbursed from the shipping company. I have been trying to get a new lamp or just return this one but Lassola will NOT refund, return, or even send me a new light! They want me to pay an electrician to come over and try to hook the light up. It will cost me $300.00 to even see if the light is broken due to all the water damage, plus I told them that there are pieces missing. I sent multiple pictures of how the lamp came and even took pictures as I was moving the box and pieces were falling out. Their customer service is deplorable. I am out $500.00 because they will not honor their own return policy, or file a claim with the shipping company, they chose to ship with. Save your money and go with someone who is reputable. I have been going back and forth with them for the last 5 days and still nothing they will do for me. If anyone is looking for a water damaged $500 light, LET ME KNOW!!!!

Products not as Advertised - Took several weeks to arrive - comms good but all by email and vague about refunds. Arrived in good condition but not what purchased. Told restocking fee circa 10% - was offered a 20% refund to retain items. No telephone contact. Felt very much like once took your money you get lumbered with whatever they send you and no way of returning to Asia…. Feel let down. Despite them offering and following through with a partial refund. Won’t be using this company again. Should be clearer about NOT being a UK based company. And be transparent about delivery times. Classic case of a Drop Shipping company with zero options for customer experience journey. BEWARE!

Olivia CeraFall Chandelier is such a statement piece! I had this hung at an entryway atrium that had a ceiling height of 18 feet. It gave the place such a beautiful elegant vibe! Many went "Wow..." when they see the chandelier as they enter the house. That said, there are two things that could be improved with this product:
1. Packaging and delivery. About 12 ceramic leaves broke at transit. I contacted the seller for replacements and they did not respond to my email. In the end, I had to glue together the broken leaves to try to make it work because there were no extras.
2. Wire length. The wire that came with the chandelier was short so my contractor has to purchase new wire and fashion something new in order to hang it at the right height. Thankfully I was using a knowledgable contractor otherwise I would be at loss. The website description also did not state wire length information. Since these are larger chandeliers (the one I bought was about 40 inches in diameter), these products tend to be hung in larger spaces with taller ceiling heights. It would be great if there's a way to purchase them with longer wire lengths. That will help customers a big bunch.

dropshipping bedrijf, niks kopen belachelijk retourbeleid

I have same experience as people in these reviews, ordered 3 lights 2 worked fine 1 didn't, I sent videos by licensed electrician and they refuse to offer replacement or any other help. They take forever to ship from Shanghai, not worth the amount of money that I spent. Hope people read it and dont fall in their trap.

Unique style, great reviews, free shipping, and discount for first purchase.

I had the same problems like others wrote before me. I ordered 3 outdoor lights, 2 were ok, 1 was not working. No help from the company. I had to send a video from the inside, reconnect etc. I had this installed by an electrician!! The lights are shipped in shanghai, so better order directly at temu, much cheeper.
I still don't get any help from the company or a new light in exchange. I will never order here again!

It's a total scam, don't buy from them!
June 22nd, 2024
It's been 2 weeks and my lamp haven't been shopped yet and they are saying they can't do anything. Emails they are barely reply and there is no contact number to call

There are not enough words to describe how horrible this company is. I bought a $700 light for our commercial site. It was new construction and the light was installed by a licensed electrician. The light had 5 different components, 4 of the 6 didn't work. Electrician took it down, I contacted the company. Company said we need a video to prove it doesn't work. I was pissed, so I had the electrician come back, reconfigure it again and take a video proving it's defective. Sent the video, then they proceed to tell me I have to try and fix it, they still won't refund us. The consumer is not responsible to fix defective products. They start talking about how my building electrical must be the problem, you have to be kidding me. By the way everytime.my electrican comes, we are paying. Literally, I'm attaching their emails and my video. DO NOT BUY FROM THIS COMPANY, they will not respond as a company in an appropriate manner. Matter of fact, I don't do reviews but I am going to review this company everywhere humanly possible. I hope I save lots of potential consumers from being robbed. I am so furious.

They are shipping from China and if for any reason you have an issue then they REALLY dont wany the product back try to offer you a discount OR restocking and Shipping Fees are on you!!!!

Jag beställde en armatur från lassola.se som enligt deras hemsida finns i lager. Efter två dagar får jag mail med fraktuppdatering där det framgår att deras lager finns i Hongkong och inte i Sverige. Nu efter 3 veckor har jag fortfarande inte fått min armatur och till veckan åker vi på semester i 4 veckor, vilket betyder att ingen kommer att vara hemma för att hämta ut paketet om det kommer under semestern.
Passa er för att handla från Lassola,
De svarar inte heller på mail när man försöker kontakta dem.

This is a bad company selling crap and won’t give refunds when the product arrives damaged. Don’t buy here.

Problem with lights, no help from company. Return requested since no response and of course no response. Only option now is chargeback. Save the time and hassle and buy from somewhere in the USA.

The entire LED is flashing not an indicator light. I have replied several times to the one and only email response from customer service. I've also started new inquiries both email and live chat. They are all ignored by the company.

My daughters and I were so excited for this light fixture, but when it came in and we unboxed, it was made of a cheaper, plastic material and the painting looked poorly done. I e-mailed Las Sola about returning the item and never received a response so for lack of customer service and the fact that I'm out $200, this only gets one star. It's a cute piece and if you want something temporary it would work, but I found another fixture, not made of plastic, for a better price.