Laresar Anmeldelser 

Habe vor einem Jahr den Akkusauger Laresar Ultra V7 gekauft. Jetzt nach einem Jahr hat sich der Verbindungsschlauch in der Bürste aufgelöst.
Trotz mehrmaliger Kontaktaufnahmeversuche per Mail absolut keine Reaktion.
Hatte den Sauger über Aliexpress gekauft,geliefert wurde er aus Polen.Hier gelten EU Verbraucherrechte, die sagen das die Garantie 2 Jahre beträgt.
Ich habe über das "Netzwerk der Europäischen Verbraucherzentren" (evz.de)eine Beschwerde eingereicht.
Denn wie die mit Kunden umgeht, geht gar nicht.
Es kann ja nicht sein das der Sauger nach einen Jahr Schrott ist.

N aspire rien.. toujours bouché. Je suis très déçue..

After emailing on a daily basis Laresar stopped communicating and I assume refused garentee on product. Very disappointed and Amazon as their reseller
AVOID AT ALL COSTS

Très satisfait de mon achat un robot aspirateur laveur LARESAR particulièrement silencieux. Depuis quelques mois je l’utilise régulièrement il a une bonne autonomie avec une bonne aspiration.
Un SAV extraordinaire sur lequel on peut compter. J’avais besoin de quelques conseils ils ont été très sympa et disponible.
Je conseille à 100%

Going with a "big company", with a 2-year warranty, I felt confident when I purchased my Laresar vacuum cleaner last year. Just over 12-months and it's stopped! Despite repeat emails, and messages on their site, they've chosen to ignore me. So much for their customer service and warranty. AVOID! Go with a reputable company, as I now have; Dyson.

Ich kann mich den schlechten Bewertungen leider nur anschließen. Nach einem Jahr ist ein Motor eines Laufrades defekt. Das Gerät ist somit unbrauchbar. Trotz mehrmaliger Kontaktaufnahme erfolgt keine Rückmeldung. Sowas sollte in D bzw in der EU gar nicht möglich sein.

Hi,
das Gerät ist defekt, keiner meldet sich zurück. Geld ist weg!
Obwohl über Amazon bestellt, muss man sich über den Kundendienst von Laresar in Verbindung setzen, seit Wochen keine Antwort von Laresar. Sehr ärgerlich!

My vacuum started displaying an error code
SO I tried contacting Laresar never got a reply
I would never buy off the company again
Henry

J’ai un laresar v7 la batterie est tomber en panne après 11 mois d’utilisation bon c’est pas la mort ça arrive mais elle est sensé être garantie 1 an et l’aspirateur en lui même 2 . Jenvoi des message et des mail personne ne répond ils font rien pour leurs client quand je vois les avis ça confirme juste .. j’aurais du regarder avant de commander .
En bref bon produit mais SAV inexistant quand ça marche c’est bien quand c’est en panne autant jeter .
Cette entreprise ne devrait même plus exister

Wish I had read all the reviews before purchasing, but too unwell at the time to do a detailed search. Product was always faulty and even received an email about faulty product and need for replacement after purchasing. Now stopped working all together, 1,5 yrs after purchasing.
My warranty is still valid and they keep saying it is expired and they cannot help me.
I have sent several emails, videos and copies of documents to no avail. There is no phone number or any other website to write something and they have no twitter or any other online profile presence. You access the support via email, and sometimes someone may respond after weeks with no helpful information or advice. They have no service or after sales support in the UK at least.
Even this Trustpilot page is unclaimed! Guess why.

I was really happy with the Laresar 6 Pro for about 18 months—great suction, smart navigation, and reliable cleaning. Then it started showing a “battery not installed” error. I tried replacing the battery, but it didn’t help.

I contacted the supplier (still under warranty), sent a video as requested, and then… nothing. No follow-up despite several messages. Luckily, Amazon stepped in and refunded me after I returned the unit.

It’s a great device when it works, but the lack of customer support is a serious concern.

Unit broke 5 weeks in, making me just through hoops to prove an issue constantly telling me to do different things I know won't work as the unit is dead, no buttons do anything.

Now asked me to 'short-circuit the charging seat shrapnel with a screwdriver or scissors', if this is what i think this may not even be safe to do.

Terrible customer, service, or lack of. The vacuum is pretty good, but I’ve been trying and trying to get someone to answer me via email as I need a part replaced on my dustbin and they do not respond. The only way to contact them is through email. If anybody else knows how to get a hold of them please let me know.

This must be the worst company ever for customer support. I had a faulty that occurred on my L6 pro on the last day of warranty. They sent sever options bty e-mail to resolve and eventually said they would replace the unit. surprise surprise they came back and said they wouldn't as it was "out of warranty". Despite over 30 e-mails now no one has responded, I've now given up. I would never go near this company again and Amazon should delist them for poor service.

I’ve been emailing Laresar support for months about a faulty dust-collection feature. I’ve followed all troubleshooting steps, multiple times, sent photos of the issue, and waited patiently, but nothing works.
The machine is essential to my daily routine, especially now that I'm unwell and physically limited. The lack of real solutions (only self-testing guides) has turned this into a stressful ordeal. My warranty expires in September and it feels like they’re stalling until it’s void.
I’m deeply disappointed by the poor service and product quality. Please improve, Laresar, customers deserve better. If no action is taken, I’ll escalate the complaint to consumer channels.

Der Saugroboter ging kaputt. Zuerst hat mir der Service geholfen, den Fehler zu finden. Der Akku war kaputt. Dieser sollte zugesandt werden, ist aber nach mehreren Wochen nicht angekommen. Dann habe ich beschlossen, das Geld zurück zu bekommen und eine Frist gesetzt. Hierauf hat sich der Kundenservice nie mehr gemeldet.

aspirateur robot en panne au bout de 18 mois (sous garantie) et le support Laresar ne veut rien faire.

My stick vac was amazing until it wasn’t.
The roller stopped spinning and I did every troubleshooting thing I could.

I sent countless emails asking for help. I got no response. I can’t find a phone number to call. Wasted my money. I wish the customer service could help me.

Pessima assistenza,non riescono a trovare un pezzo di ricambio ,

DO NOT BUY!
Do not buy this vacuum. Worst product ever, broke from the get go. They sent me a replacement that was even more damaged and now I'm stuck with a faulty robot and will have to fork out to buy another from somewhere else. They ignore emails and refuse to help. Company needs to be shut down.