Service is great . The extra criteria added in attaining the prime rates in terms of valuations is a little misleading. As the prime rates could have won the business over other lenders.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It was our first submitted case and there were also issues from the clients side. We hope future business will be smoother.
We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Vis mer
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktopplysninger
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannia
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,3
Enestående
660 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent PT service from start to…
Excellent PT service from start to finish! Always a dream to work with Landbay!
1. august 2026
Svar fra LANDBAY
Thank you for the 5-star review! We're delighted to hear you received excellent service and that we continue to be a dream to work with. We really appreciate your support.
Great lender
Prompt, fast, reliable, and consistent.
Cannot fault them, and will certainly recommend to more of my clients.
1. august 2026
Svar fra LANDBAY
Thank you for your 5 star review. We appreciate the recommendation and look foward to working with you again soon!
Very efficient service quick to offer…
Very efficient service quick to offer and complete as a broker wouldn't hesitate to recommend.
2. juli 2026
Svar fra LANDBAY
Thank you for your fantastic feedback! We're delighted to hear that you found the service efficient and the process quick from offer to completion. We really appreciate your recommendation and look forward to working with you again in the future.
Disappointing
My experience with Landbay has been very disappointing.
The application and mortgage approval process was straightforward, so I initially had a positive impression of the company. Unfortunately, the experience changed completely when I redeemed my mortgage.
After redeeming my mortgage in June, Landbay still collected the following month's mortgage payment, despite the mortgage having already been redeemed. I was told this was because they were "working on closing the account." It has now been around 6–8 weeks, and the matter still hasn't been resolved.
I've contacted Landbay on approximately four separate occasions and have repeatedly been told that someone will call me back, but no one ever has. The lack of communication and follow-up has been extremely frustrating.
Based on my experience, Landbay's customer service seems to be good while they're arranging your mortgage, but once you're redeeming your mortgage and leaving, the level of service drops significantly. I would urge anyone considering using Landbay to be aware of this before committing to a mortgage with them.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra LANDBAY
Thank you for taking the time to share this, and we're sorry to hear about your experience. We completely understand why this has been extremely frustrating.
We've reached out to you directly through Trustpilot to get a few more details, so we can look into what's happened properly. We take feedback like this seriously and want to understand the full picture.
Once we've had a chance to review everything, we'll make sure the right person is in touch to help resolve it.
We appreciate your patience while we look into this.
5 Stars All Day, Any Day!
Landbay is an excellent lender to work with. The process from application through to mortgage offer was incredibly smooth, with clear communication and efficient turnaround times throughout.
A special thanks to Helen McKinney, my Relationship Manager, who was professional, responsive, and supportive at every stage. One of Landbay’s biggest strengths is the ability to speak directly with the underwriters, which makes a huge difference in progressing cases efficiently and resolving queries quickly.
A genuinely broker-friendly lender that consistently delivers great service. 5 stars all day, any day. Highly recommended.
2. juli 2026
Svar fra LANDBAY
Hi Vik,
We're delighted to hear you had such a smooth experience from application to offer.
We'll be sure to pass your kind words on to Helen, and we're pleased our direct access to underwriters helped keep your case moving efficiently.
Thanks for your recommendation and for choosing Landbay.
Svar fra LANDBAY
Thank you for your review! We're delighted to hear you found our team easy to deal with and helpful.
Providing a personal touch is really important to us, so it's great to know that made a difference.
Found the process very sluggish and…
Found the process very sluggish and difficult to talk to someone when needed.
Always very good at replying by email
1. juli 2026
Svar fra LANDBAY
Thanks for taking the time to leave this feedback. We're glad the email responses have worked well for you, but we're sorry the process felt sluggish and that it wasn't easy to reach someone when you needed to.
We take this seriously and want to put it right. Our head of sales will be in touch directly to talk through what happened and how we can make things easier going forward.
Service
Experience was not good. BDM was extremely unhelpful. Received contradicting information.
1. juli 2026
Svar fra LANDBAY
Thanks for taking the time to share this, and we're sorry to hear your experience didn't reflect the standard we hold ourselves to. Receiving contradicting information is frustrating, and that's not good enough.
We're looking into what happened here. Our Sales Director will be in touch directly to talk it through with you.
a very smooth transaction
3. juni 2026
Svar fra LANDBAY
Thank you Jeff. We look forward to working with you again soon.
Svar fra LANDBAY
Thank you! It's great to hear you enjoyed working with us.
Great service from start to finish.
8. juni 2026
Svar fra LANDBAY
Hi Sadruddin,
Thank you for your review. We're glad to hear you enjoyed working with us.
Always helpful and good underwriters…
Always helpful and good underwriters who go the extra mile.
5. juni 2026
Svar fra LANDBAY
Thank you Richard. We look forward to working with you again soon.
Yet again a fast efficient service with…
Yet again a fast efficient service with a great lending product secured for the client.
5. juni 2026
Svar fra LANDBAY
Thank you David for this 5 star review!
Swift and efficient service from input…
Swift and efficient service from input to completion.
4. juni 2026
Svar fra LANDBAY
Thank you for your 5 star review Andy!
Excellent service as always from…
Excellent service as always from Landbay, our BDM Alex is extremely helpful, supportive and knowledgeable, the underwriting team are always helpful and easy to reach and as always a quick easy efficient process for the client.
1. juni 2026
Svar fra LANDBAY
Hi Martin, thanks for your kind review. We’re really pleased Alex has been so helpful and supportive, and that our underwriting team have helped keep the process quick and straightforward for your client.
We appreciate your continued support and look forward to working with you again soon!
Really great experience with Landbay
Really great experience with Landbay. Huge thanks to Sian who dealt with both cases and was so quick and efficient. Communication always really helpful and made the process really easy for me.
1. juni 2026
Svar fra LANDBAY
Thanks for your great feedback Jennifer. We’re pleased Sian was able to handle both cases quickly and keep everything running smoothly with clear communication.
We really appreciate your support and look forward to working with you again.
Harry Phillps my BDM is great to work…
Harry Phillps my BDM is great to work with and made the deal easy to get completed.
It would be great if all BDM were like Harry.
Thanks
18. mai 2026
Svar fra LANDBAY
Thanks for your review, it’s great to hear Harry was so easy to work with and helped get your deal over the line smoothly. We’ll make sure your feedback is shared with him.
We appreciate your support and look forward to your next case!
able to speak to decision makers and…
able to speak to decision makers and especially at completion made sure this completed before the offer expired
15. mai 2026
Svar fra LANDBAY
Thanks for your great feedback Alberto.
We’re pleased the team could keep things moving by engaging the right decision makers, and that we helped get the case completed before the offer deadline!
5*****
WHAT CAN I SAY ABOUT LANDBAY? 5*****
AMAZING FROM START TO FINISH.
HAVE NOT LOST THEIR HUMAN TOUCH.
15. mai 2026
Svar fra LANDBAY
Thank you for your feedback and 5 star review! Its so great to hear you love working with our team. We look forward to working with you again soon!
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