Lacceti Anmeldelser 

I made an online order from the seller Lacceti. I live in Europe and understood the order was probably coming from outside EU as they requested payment in American dollars and the shipping time was indicated at up to 2 weeks. The order arrived in 17 days with large visible stains on sleeve and although advertised as Cotton the garment was NOT cotton but 40% of nylon and viscose. Workmanship was very poor overall with threads hanging off. I requested to return the item [and sent photographic evidence of the problems].but instead they offered me 20% refund. When I quoted consumer rights they offered 30% refund…and to keep the damaged/faulty garment. NOTE WELL -The 'only' available return address, not published on their site, turned out to be in Australia. They recommended that if I chose to return the item that I send 'registered' as historically many items did not reach their address[ ? ] . At the same time they also assured me that the cost to me to return the faulty garment would be more than the garment itself. I cannot now pay to return the garment as I do not trust them to reimburse me for the garment AND the return costs [ trading law requires them to reimburse the costs of a return if the garment is in fact faulty ]
Is it legal to require a customer in the EU to return clearly faulty goods to an address half way around the world in Australia ? European buyers BEWARE. This company is selling very low quality garments at inflated prices using clearly misleading advertising and is not transparent with its return policy.

Scammers. A terrible company to deal with. ordered a garment, it was faulty, stains on the sleeve. Also very badly made. Lacceti say to return it but at my expense. Which is half way round the world to Australia..... I live in Italy. Absurd. They say to make sure to send via courier which will be more than the cost of the original garment. They are definitely scamming. Not sure why there aren't more complaints to be found online. Avoid at all costs.
17 July 2025 - This is a follow up to my original review from the 15 april 2025 after Lacceti replied with a very pathetic response stating that of course if the item was damaged they would replace it. My issue was not with the replacement it was the method they insisted on for doing so. Courier at my expense to Australia. This was of course more than the garment was worth, so I decide to not send it back and throw more money after bad as the garment was also clearly not as advertised. It is still a scam..

Scam. Sent wrong item, won't refund

Edited to respond to your response below: as you well know, we have an email chain of 23 emails in which I'm requesting a refund. I've copied and pasted one of your responses to prove we have corresponded 😊 don't try and lie to people. This is just further proof of your deceitfulness as a company.

Email:

Thanks for getting back to me, Anna

I completely understand, truly. I'd help you with a full refund immediately, but for that we'd need you to ship the order back to our warehouse in Australia. I'd also suggest using a trackable service because, although it's a bit more expensive, it'll help you dispute lost packages with the carrier, which happens sometimes, unfortunately.



The reason why I suggested a partial refund or replacement is because returning the item would likely cost about as much as, or more than, you paid for it in the first place, so you'd basically end up with a loss.



I spoke to my manager earlier and he allowed me to offer you a 30% percent refund which I can process instantly, as an exception, but that's the best we can do.



May I go ahead and process the partial refund now?

Otherwise, I will send the return address and instructions.



Kind regards,
Astrid

scam.Delivered wrong size and wants me to return to Austraila. Does not say that one there site under returns. This company is from China.
They delivered 4 items they said. Next I got pictures that looks photoshop that they where on my porch. Next I get a photo of someone that is looking thru the window out onto front porch. First it not legal to come to someones home and snap a photo of them. If they needed to verify a delivery you get a signature. Scam stay away from this company. No someone did not steal them. Why would I look out of my front door window that you can seen my floor of my porch and not pick up my packages.

Talk about a disappointing experience. Here’s what happened with Lacceti Clothing.
I ordered a sweater based on the pic they displayed on their site. The sweater arrived and looked nothing like the slightly oversized look in the pic. Sleeves barely reached my wrists (I’m 5’2”) and body of sweater was boxy and short. Unable to tuck in due to length. When I requested a return, they offered me the option of selecting a replacement item instead. They then charged me double the shipping rates to get the new item. When I asked about the higher shipping fees, they said they had to be fair to their paying customers. Huh? I thought I was a paying customer. But I paid it and the replacement item that arrived was again, completely disappointing. Super short and boxy, NOT how it was pictured on the site.
Long story short, again went through the replacement selection, along with more inflated shipping fees.
Third item came and once again, item did not look like picture.
But this time when they... Read more

THe cardigan sweater I purchased was nice and a great color but was too boxy for my body. Returning turns out to be expensive and difficult. THe packaging gives little info about their company or address . After emailing them, it's clear returning it will cost almost as much as the sweater. Will not order from them again.