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There’s no customer service -
I need to change the size and have emailed twice to their support email and have not had a reply

Really bad quality, bad packaging, the shoes are not made out from leather but from plastic, i woulnt recommend anyone buying from this store, really expensive and bad quality.

Very displeased with the sandals I purchased. Do not look like the picture. Very uncomfortable to wear. The heel is too flat. The leather is thin and not worth the price of 59.99 expected a much better sandal.

So deeply disappointed with my trousers, not only did they take ages to arrive, the fabric is down as linen but at best it's a 2nd grade cotton, picture shows lots of floaty fabric, they're virtually straight leg, I wish I'd read the reviews prior to wasting such a substantial amount of money on crap

Zero stars. It’s embarrassing that I bought shoes from this scam site. The picture looks okay and they cut the price and show you the “not sale price” these shoes cost $5 MAYBE to make. Which is horrible cuz what are they paying the children to make them. I was suckered.

I wish there was a negative star grade. I ordered these shoes on June 14, 2025. They were 66.00 with shipping and I was excited and checked carefully to ensure they were offering GENUINE LEATHER. They said they were. They aren’t.

In a store I wouldn’t have bought them for 10.00. They are plastic with rubber soles. They are probably half a size shorter than I ordered. These shoes are such a waste.

I could have gotten them on Temu for about 15.00. I am going to eat my loss in order to remind myself to continue to scroll pass FB ads.

I bought some shoes but not what i'd hoped for, they didnt fit very well and felt like they were sized too small. I contacted support and they said it was the right size, so i just returned it.

Item shipped was the wrong size (in that, the size printed on the product was US 12, but the size was actually US 11 - this was explained in the refund request, contrary to the company's reply below). I had the option to pay to return the item (to Australia, from the USA) or accept a 20% refund and keep the item (that does not fit).

Do not buy from this company.

Ordered trendy sandals after targeted ads on Instagram. They arrived three weeks later in sketchy packaging and smelling heavily of chemical plastic. They are the shittiest quality shoes I've seen and the soles don't even try to look like the photo. Just a thin slate of rubber. Comparable to sandals you get at a 99 cent store. Now going to try and return but from what I can tell that is an impossible process too... $70 bucks down the drain. I have a suspicion the positive reviews here are planted by the company trying to cover up real ones.

Just avoid. Embarrassing quality for high prices. Worse than Shein, but at least they are honest about what they’re selling and you know what you’re getting…

Got some pants, they didnt fit very well so i had to return which was unfortunate, i did like the feel, just didnt fit, felt like the size chart was off a bit, but support was helpful. 3star

AVOID

Shoes faulty. Customer service are doing everything they can to avoid a refund only offering 40% because of postage costs back to origin. I found this through Instagram advertised in my country. This is a scam

Never shop from this company again! They don't let you return anything. In order to "start" the process you have to contact them and then wait for them to respond to give you instructions on how to return. The only problem is: No one ever responds! I'm stuck with three sweaters I don't want. Maybe it's not a scam, but it's as close to one as I've ever experienced in online shopping.

The emails went back and forth for days. Explained that returns cost a lot as going to Australia!!!!!
Told me to keep what I had ( is too big) and pick something else and they will send it free if I pay $14.99 shipping.
I picked something else and sent email,,,,,,,no response
Do not buy from here

Arnaque !!
Ecrit sur le site Cuir italien, chaussure reçu = plastique dans la totalité ! Même Shein fait de la meilleure qualité ! Quand vous demandez un retour silence radio. Pas de réponse. Belle arnaque !

When I asked for return, they offered me alternative goods but due to the very poor quality I kept asking for return. They said I need to return the goods to Australia while covering the costs. After having asked for the adress for return, I never got a reply.
Never ever will order there again. You also better should not unless you want to throw your money out of the window.

The quality is bad, it took forever to get here (US address) and when I wanted to send it back they told me I had to pay for it to go to Australia. They offered that I could take another item / size but seeing I didn't want to keep any of it, it wasn't really an option. When I replied later to at least get the right size they said the period for returns was over and they couldn't help me. So leaving this review in order to warn other people.

NOT what it was advertised to be. Definitely NOT high quality and NOT what the photos look like. Took forever to get delivered and the return policy is… not high quality either. You have to personally pay for the shipping and send them receipt info, order number, and the tracking number for the return and it all has to be returned in 15 days. For a good looking site with quality looking products, 1 star. Not at all what I expected and surely not for the price. I got Milano trousers that were apparently a cotton blend and when I pulled them out they were flimsy and immediately saw them to be a LOW quality polyester. Don’t get scammed by this site.

I bought the shoes on April 23rd and received those on 20th of Apr, but they were the wrong size (1.5). I immediately contacted the seller via email, but they did not respond for over a week. When they finally did reply, instead of addressing the issue, they accused me of lying.

After that, I sent them photos and additional emails to prove the mistake. They claimed they hadn’t received them, even though I had proof that the emails were sent. Eventually, they acknowledged the mistake, admitted the wrong item had been sent, and said I could return the shoes—but only at my own cost.

I refused to pay the return shipping since the error was entirely theirs. I asked for a full refund, which I believe is fair under the circumstances. Instead, they offered a 50% discount and suggested I keep the shoes as a gift. I reluctantly agreed, just to resolve the issue.

However, once I agreed, they suddenly claimed I was outside of their 15-day return policy window and refused any refund despite I have swnd them email since the 30th of Apr, time when shoes were deliveres. This entire experience has been incredibly frustrating and feels like a deliberate scam. They made repeated errors, delayed responses, and shifted their policies to avoid taking responsibility.

The Palermo leather sandals are cheap plastic. The pants came with zippers that barely worked and buttonholes were too small to close. The quality is terrible. I emailed customer service and she said it wasn't in my best interest to return them for a refund because they have to go to Australia. She recommended taking a refund of 20% of my purchase amount. Buyers beware!!!