Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Kugan Indian online grocery is the best one in UK for quality and better prices than any other online grocery. I recommended it to all my friends and family. Particularly, their customer service and r... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Supermarked
  2. Asiatiske dagligvarer
  3. Storkiosk
  4. Dagligvarelevering
  5. Dagligvarebutikk
  6. Onlinemarked

Skrevet av virksomheten

Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

446 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Quality is good

Quality is good. Replacement items not the right ones, but everything came beautifully packed and delivered very quick.

8. april 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 1 av 5 stjerner

Missing items I have ordered for £60 but I have…

I have ordered for £60 but I have received £40 worth items only. No proper response from kugan for the missing items. Worst customer service.

22. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kugans

Dear Customer,

We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Vurdert til 1 av 5 stjerner

Missing items every time I have ordered more 5 times every time something is missing

I have ordered from Kugan 5-6 times, and every time something is missing. I have tried to contact them about the missing items, but I have not received any response each time.Don’t ever order from kugan.

15. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kugans

Dear Customer,

We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Vurdert til 1 av 5 stjerner

Atrocious Service Warning

Atrocious service warning.
I have been waiting 9 (or 10) days for my online order to arrive. As others say, you get the message that the order is being dealt with (even though the store website says that they only work on online orders for 3.5 days a week).
When I first contacted them about my undelivered order, they said that my item would arrive in 2 days - it is now 5 days later.
They have not responded to subsequent emails.
This is atrocious service!
Who knows where my order is?
Watch here for updates...

29. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Lovely company and quick delivery

Lovely company and quick delivery

4. mars 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

They sold my problem

Thank you so much

4. mars 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

Will use this site again

Had the product for I sought. Fairly priced with straight forward ordering process. Delivered very quickly with reasonable postage charge.

31. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

Easy to deal with

Delivery was on time. Able to amend order details after purchase

16. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 3 av 5 stjerner

A refund was given with no explanation…

A refund was given with no explanation for 1 item. When delivery was made, a substitute was given for one iitem. I think there may have been a stock issue. No explanation given overall delivery was on time. Polite and courteous service

15. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks for taking time and drop a review about us. We will check with this issue with our team. Also, we assure you to avoid such instances in future. If you need any further assistance feel free to mail us at hello@kugans.com

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

Fabulous

Speedy service excellent quality products will recommend.

15. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 4 av 5 stjerner

Arrived on time. Undamaged

Arrived on schedule
Undamaged
Not aware parcel had been delivered as had been left outside front porch door!!

8. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks for taking time to drop a review about us. As the delivery was done by 3rd party delivery service (APC Overnight Delivery Service) this might incurred. We are sorry about this. We will inform our delivery partner to avoid such instances in future. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

On time delivery

On time delivery. good packaging

3. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

No issues

The items weren't damaged and delivery was quick

3. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

Excellent Service

You had everything we needed in stock, it was dispatched quickly and arrived on time - the price wasn't bad either

3. januar 2024
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Vurdert til 1 av 5 stjerner

Avoid at all costs.

Avoid at all costs.

Order placed 5 days ago and no communication on dispatch, they don't answer their phones.

Christmas present ruined that I could have got elsewhere.

DO NOT USE

21. desember 2023
Anmeldelse skrevet uten oppfordring
Logoen til Kugans

Svar fra Kugans

Dear Customer,

We are sorry about the inconvenience caused to you. Hope one of our customer service got in touch with you regarding this issue. In kugans we value the satisfaction of our customers. If you need any further assistance feel free to reach us at hello@kugans.com

Thanks & Regards,
Team Kugans

Vurdert til 5 av 5 stjerner

Fast delivery

Fast delivery, excellent delivery communication and good packaging.

11. desember 2023
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Svar fra Kugans

Dear Customer,

Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.

Thanks & Regards,
Team Kugans

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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