All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Vis mer
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Vis mer
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Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Kontaktopplysninger
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Enestående
700 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast and easy service
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi N G,
Thank you for your kind words! We're so glad to hear you had a fast and easy experience with us. We appreciate you taking the time to share your feedback and hope to serve you again soon.
Team Knix
I accidentally ordered the wrong…
I accidentally ordered the wrong swimsuit model, and their customer service (shoutout to Allissa) was so helpful to help me fix my error. I love their swimsuits and can’t wait until my new one piece arrives!
28. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Alisha,
Thank you so much for sharing your experience! We're so happy Allissa was able to help you get your swimsuit order sorted out. We'll be sure to pass along your kind words to her. It means a lot to hear that you love our swimsuits, and we can't wait for your new one piece to arrive. We hope you love it!
Team Knix
I was splurging on some new period…
I was splurging on some new period panties and accidentally sent them to my old address as I have just moved across the states and Knix quickly replied and got everything shipped correctly right away! Only reason for 4 stars is pricing. I wish feminine care was more affordable!!!
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Hannah,
Thank you so much for your review! We're glad we could help update your shipping address quickly and get your order on its way to the right place. We also appreciate your honest feedback about pricing. We understand that period care is an important investment, and we're grateful you chose Knix. We hope your new leakproof underwear is worth the splurge, and we truly appreciate your support!
Team Knix
Fantastic Customer Service
Very prompt, knowledgable and friendly customer service. Easy resolution of my problem. Alex B. was fantastic - so friendly, helpful and quick responses.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Cheri,
Thank you so much for your kind review! We're thrilled to hear you had such a positive experience with our Customer Experience team. We'll be sure to share your kind words with Alex B. He'll be delighted to know his prompt, knowledgeable, and friendly support made resolving your issue so easy. We truly appreciate your support and hope to assist you again whenever you need us!
Team Knix
Awesome
I was very upset that a pair of underwear i got was falling apart abs they were still new. The lady that helped me from customer service was great to deal with. Was fast on getting back to me and answering all my questions. She got me a new pair of underwear and was very apologetic. All in all, great service, new people, fast resolution.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Tess,
Thank you for taking the time to share your experience. We're sorry your new underwear didn't hold up as expected, but we're so glad our Customer Experience team was able to make things right. It's wonderful to hear you received friendly, prompt support and that your replacement was arranged quickly. We truly appreciate your patience and your feedback, and we hope your new pair exceeds your expectations!
Team Knix
Shamita
My issue was dealt with promptly and professionally. A new order was shipped out immediately at no charge and as received today. Shamita dealt with this issue and made time to follow up to ensure that I was happy with how things were resolved.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Arlene,
Thank you so much for sharing your experience! We're delighted to hear your issue was resolved promptly and professionally. We'll be sure to pass along your kind words to Shamita. She'll be so happy to know her follow-up and dedication to making things right made a positive impression. We truly appreciate your support and hope you enjoy your replacement order!
Team Knix
Totally satisfied
I had an issue come up with a product I had purchased from Knix. Although the product was older, I wanted to ensure it wasn’t a know defect before replacing said product.
Alex B. was so helpful! She asked a couple of questions, validated that it was a defect and not something I was doing wrong. She offered a quick and easy solution, which was above what I was expecting and has left me a very happy customer.
Afterwards, Alex even asked some follow up questions to provide to the product team so they can look further into bettering their product.
Love Knix, Alex B. is a rockstar and I will definitely be buying more product since they aren’t afraid to stand behind it.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi J,
Thank you so much for your thoughtful review and for being a Knix customer! We're sorry you experienced an issue with your product, but we're so glad Alex B. was able to provide a solution that exceeded your expectations. It's especially meaningful to hear that her follow-up questions showed our commitment to continually improving our products. We'll be sure to share your kind words with Alex. Thank you for your trust and support. We can't wait to serve you again! 💜
Team Knix
Alex was helpful in resolving my issue…
Alex was helpful in resolving my issue promptly.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Sam,
Thank you for taking the time to share your experience! We're so glad to hear Alex was able to resolve your issue promptly. We'll be sure to pass along your kind words to her. We truly appreciate your support and hope to serve you again soon! 💜
Team Knix
Great brand
Great brand - I am a long time customer. They have fast and effective customer support even if there are any issues. Catherine was very helpful with processing a free gift that somehow didn't make it in my cart. Returns are also really easy if necessary.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Anna,
Thank you so much for being a longtime Knix customer! Your continued support means the world to us. We're thrilled to hear you've consistently had positive experiences with both our products and our Customer Experience team. It's wonderful to know Catherine was able to help make sure you received your free gift and that you've found our returns process easy when needed. We'll be sure to share your kind words with Catherine. Thanks again for being part of the Knix community! 💜
Team Knix
ALWAYS making things right for customers
The customer service of this brand alone makes me want to buy more products. Your products speak for themselves, they feel and look incredible. I dealt with Allissa - she was kind, friendly, informative and met all my concerns. She handled the matter perfectly. Above and beyond.
The glue on a new bra I purchased was starting to come loose causing the bra to come apart. She resolved the problem immediately, leaving me with no concerns or needs. She was so informative about future care to get the best out of my bras. I received a replacement within days.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Sarah,
Thank you so much for your thoughtful review! It means so much to hear that both our products and customer experience have left such a positive impression. We're sorry to hear about the issue with your bra, but we're delighted that Allissa was able to resolve it quickly and provide helpful care tips to help you get the most out of your bras. We'll be sure to share your kind words with her. Thank you for being part of the Knix community! 💜
Team Knix
I had a discount code which I forgot to…
I had a discount code which I forgot to apply when placing my order. I emailed and got an immediate reply from Alex who was able to amend the bill to reflect the discount. The service was very prompt and was resolved the same day! Great service Alex!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Helen,
Thank you so much for your kind review! We're so glad Alex was able to help apply your discount and get everything sorted out so quickly. Providing prompt, seamless support is what we strive for, and we're delighted to hear your experience reflected that. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix, and we hope to see you again soon! 💜
Team Knix
Thank You Allissa!
This isn't my first time ordering from Knix, I am a big fan of their products, but it is my first time dealing with their customer service.
I have only heard good things about their customer service from my mother-in-law who has had nothing but amazing things to say. But it's always different when it's your own experience and mine was to fix my own mistake not to exchange.
I had accidentally put in my mother's address instead of my own. While not the end of the world, if I had to the option to fix it, I wanted to. Therefore, I appreciated that on my confirmation email there was the question "Need to make changes?" with contact info.
I emailed and received the standard boilerplate email saying I would hear back in the order of first come, first serve, which is completely understandable. I expected to hear back in the next day or two. I honestly didn't think they'd be able to change the address at all.
Half an hour later (!!!) I heard back from Allissa who kindly informed me the change had been made and warned me that since the change is manual the address might not appear updated on my confirmation emails. I really appreciated that forethought and attention to detail in letting me know that, because I would have been confused.
Not only that, but she also gave me a 10% discount code for a future order (which I will be using) for a mistake I MADE. If that isn't AMAZING customer service, then I don't know what is.
Thank you Allissa for your all your help! You made a great purchase even better!
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Candace,
Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear you've been a fan of Knix products, and it's especially meaningful to know your first experience with our Customer Experience team lived up to your expectations. We're so glad Allissa was able to quickly update your shipping address and provide clear communication throughout the process. We'll be sure to share your kind words with her. Thank you for your continued support, and we hope you enjoy your order! 💜
Team Knix
Knix is the place to go
Knix is my go-to for undergarments - their products are fantastic and their service, both instore and online, is always beyond excellent! I recently had a problem with my online account and Alex B. in customer service resolved everything promptly and efficiently. It was a pleasure to deal with her.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Es,
Thank you so much for your continued support! It means so much to hear that Knix is your go-to for undergarments and that you've consistently had great experiences both in-store and online. We're especially happy to hear that Alex B. was able to resolve your account issue quickly and efficiently. We'll be sure to share your kind words with her. Thanks again for being part of the Knix community! 💜
Team Knix
5 Star Customer Service
I reached out for help regarding a return/exchange for a sports bra I had purchased that unfortunately did not fit me right. Though, I was outside the return window, so I wasn’t sure if there was anything we could do. Allissa got back to me the next day with a solution to my conflict. She was extremely accommodating, understanding, and helpful. Much appreciated!!
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Kimberly,
Thank you so much for sharing your experience! We're so glad Allissa was able to help find a solution for you, even though you were outside the return window. Providing thoughtful, understanding support is exactly the experience we strive to create, and we'll be sure to pass along your kind words to her. We truly appreciate your support and hope you enjoy your Knix products! 💜
Team Knix
Misleading Size Chart and Hidden Final Sale Policy - out of pocket for items that DON'T FIT!
I ordered three bras from Knix after hearing they were comfortable and good for upper back pain. Before purchasing, I carefully measured myself and strictly followed the official Knix website size chart.When the items arrived, they were completely unwearable and way too small. The Knix sizing chart is deeply inaccurate, which is a massive issue when combined with their hidden "final sale" restrictions on discounted items. The final sale fine print was incredibly obscured during the mobile checkout process, leaving me stuck with three items that do not fit due to their own faulty sizing tool.It feels like a trap for consumers: provide an incorrect size calculator, hide the return restrictions in tiny print, and then refuse to support the customer. Knix gets your money, and you are left with zero recourse. If a company cannot provide a reliable sizing chart, they must honor returns or exchanges. I will never buy from Knix again and am demanding a full refund for this misleading experience. Order #KWCA4975109-CA
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Tina,
Thank you for taking the time to share your feedback. We're very sorry to hear that the sizing didn't work out and that your shopping experience left you feeling frustrated. We understand how disappointing it is when items don't fit as expected, especially when you've carefully followed our sizing guidance. We've reached out to you by email and have made an exception for your final sale order. Please check your inbox for the details, and if you have any questions, simply reply to that email and our team will be happy to help. We appreciate your feedback and will share it with our team as we continue working to improve both our sizing guidance and customer experience.
Team Knix
Once again a Bra that is always smaller…
Once again a Bra that is always smaller than described. I am so tired of false sales size charts. I measured, talked with AI and they recommended a size. I told them I am a 34. The item says 34 but the item measures at 29 inches. You would think that a bra company would understand the how hard it is to wear a a bra on a daily basis I will not send it back. Why should I do all the work..Why cant a company actually make a comfortable bra? Maybe owned by men ? I don't get it at all....
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Sue,
Thank you for sharing your feedback. We're sorry to hear that the bra you received didn't fit as expected and that this experience has been so frustrating. We understand how disappointing it is when a product doesn't match your expectations, especially after using our sizing resources. We'd like the opportunity to look into this further, but we weren't able to identify your order from your review. Please reach out to us at info@knix.com with your order details, and our Customer Experience team will be happy to review your purchase and see how we can help.
Team Knix
A+ Customer Care
Ordered final sale items and sized myself. When the order arrived it did not fit. Alex B in customer service helped me more than the average person now a days and made sure to recommend the proper size and even let me exchange for the correct sizing. Very grad my money did not get wasted and that there are still caring people.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Anna,
Thank you so much for sharing your experience! We're sorry the original sizing didn't work out, but we're thrilled to hear that Alex B was able to step in and help find the right fit. Providing thoughtful, personalized support is exactly the experience we aim to deliver, and we're so glad Alex helped ensure you didn't feel stuck with the wrong size. We'll be sure to pass along your kind words. Thank you for your trust and support, and we hope you love your new fit!
Team Knix
Return Portal Meh — Customer Service Great!
Though I found the order return portal process a bit tough (ie once my browser closed none of the specific information I was expecting was emailed to me, instead I just received a generic email and had no way to get my detailed return information anymore), once I dealt with people in store and online, I had wonderful service and am very happy with the support I received. Love the Knix team!
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Jillian,
Thank you for sharing your experience. We're sorry to hear the return portal process was frustrating and that accessing your return details wasn't as seamless as expected. Your feedback is incredibly valuable as we continue to improve our customer experience. That said, we're so glad our in-store and online teams were able to support you and turn things around. Thank you for your patience, your kind words, and for being part of the Knix community. We truly appreciate your support!
Team Knix
I have such a great experience dealing…with Sofie
I have such a great experience dealing with Knix. Their customer care is above and beyond, their promptness, their graciousness in dealing with matters, I could go on snd on, all I can say they are an A1 company and I will keep buying from them plus their product is great.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Margaret,
Thank you so much for your kind words! 💕 We're thrilled to hear that you've had such positive experiences with our Customer Experience team. Providing thoughtful, timely support is something we care deeply about, and it means a lot to know that it has made a difference for you. We're also so happy you're loving our products! Thank you for your continued support and loyalty. We look forward to being part of your journey for years to come.
Team Knix
The phone representative Sahra was GREAT!!
The phone representative Sahra was OUTSTANDING..
she was attentive, professional, and got the problem fixed quickly :-)
She was an excellent communicator, as well !!
MJG
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knix
Hi Marshall,
Thank you so much for taking the time to share your experience! We're delighted to hear that Sahra provided such outstanding service. It's wonderful to know she was attentive, professional, and able to resolve your issue quickly while keeping you informed every step of the way. We'll be sure to pass along your kind words to her. Thank you for choosing Knix and for recognizing the great work of our team! 😊
Team Knix
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