Knix Anmeldelser 429

Catherine, the Customer Service Knixpert was very friendly and quick to reply to my question.
The experience was great and I would recommend this company and employee as they are both amazing!

Poor service at their Guildford Surrey location. First time there will be my last time there. Salespeople are more concerned with being right than helping a customer (i wanted to try on multiple bras in different sizes but made to take just one in one size).

I didn't originally say anything when I left the fitting room. But on the floor one of the sales people asked me if I wasn't able to find anything. I explained that it would've been nicer to have a few bras to try on that i had pointed out to the sales person who was helping me and I wasn't expecting her to bring just one size and one type of bra the fitting room. I then had to listen to a five minute lecture on why the store does this. It was crazy. I felt like she wasn't listening to customers needs and wanted instead to be right. Horrible shopping experience. And nothing beat the facetious "have a nice day" when i exited the store.

I had an issue with the hooks on my bra. Shamita at Knix was extremely helpful in resolving the issue. She was professional and empathetic. She helped me purchase a replacement bra at no additional cost. Thank you Knix and Shamita.

I ordered in December a few pairs of underwear and love them ! Very comfortable! There was a small error in size received (maybe by me…) for a few pairs. I reached out to them and they ( shout out to Shamita which I communicated with ! 🥰) were so quick and efficient to send the right sizes !
Great even awesome customer service!!!

I bought the high rise brief and some of the regular undies with long back and front. However the gussest in the private area is too narrow. It needs to be wider because i bled right through on the sides. Not all women have narrow petite labia lips.

Knix is truly amazing. Their products are beautiful, comfortable and reliable. I have been buying from Knix for years. The quality is always present, shipping is fast, returns and exchanges are a breeze. The best about this company is its social engagement, it gives back to communities in ways that empower and support women. Customer service is always fast and wonderful. I recently got (for the first time) a bra that was defective and Shamita from customer service resolved the situation perfectly. Never hesitate to buy from Knix, they are truly the best!

Due to my own error I filled the address in incorrectly on my order. Shamita was so kind to reach out and help fulfill my order. It was a seamless process and I really appreciated their time and effort.

I have been a customer of Knix for a long time, and I am extremely happy with both their products and their customer service. If I ever have to contact support, I feel like I am a priority, and they are genuinely interested in getting things sorted out for me. Recently Shamita was able to get things sorted for me when I accidentally had my reward points split between two email accounts I had used for ordering. She got everything consolidated for me, and did it quickly and accurately. I love the Knix products, and the company! It’s fantastic that they are Canadian, as well. I cannot recommend them enough! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ !

I was impressed how they answered my email rapidly, what a good service! Shamita answered all my questions!

We live the products so far, I would definitely recommend that company.

Shamita was very helpful, responding promptly to my request for assistance. Was able to resolve issue in a timely manner, as a result of her facilitating resolution.

I had a concerns about their website and payment process right after ordering and customer service responded quickly and to my full satisfaction.

I purchased two bras from the store only to come home and realize that they created unpleasant lines under my t-shirts. I connected with Shamita from the support team and she was amazing. She offered to exchange my bras for something with a better fit, offered me the option to wear them and wash them and then decide or simply return them. I was so surprised by this type of service as I have never experienced that with any other brand. Knix and Shamita are incredible and make the tough task of finding a bra so simple.

I ordered 3 styles in size large for bladder leaks. They arrived quickly to Vancouver Island. 2 fit perfectly! The high waisted undies were too tight to wiggle over my hips. I notified Knix who immediately sent me a size up. The best part was them asking me to donate the too small pair to save on the environmental cost of extra shipping! I'm a very happy hippy now!
From my experience, the best leak undies are the bike shorts/anti chafing styles. They work well under skirts, with jeans, and under track pants.

I had a fabulous experience with the team at Knix. After loving my own knix, I purchased for a relative of mine who was having health issues (felt that these could address her concerns). She was too hesitant to try / didn’t open the package. After reaching out to their customer support and explaining the situation, their team was absolutely incredible and simply asked that we donate the pairs purchased locally. This truly reinstated my faith in that there are still good companies out there (personally bouncing off the walls that Knix is Canadian too) that are willing to go above and beyond for their customers, those less fortunate, & our planet. Thank you to the Knix team!

Knix has made it so easy to shop online and find a perfect fit for bras and underwear. Easy order process with easy exchanges. The one issue I did have with a product I reached out to their customer service team and Shamita did not hesitate to help me and provided me with multiple options to help solve my problem while being so kind.

My favourite/most comfortable styles I’ve tried are the leakproof boy shorts, leakproof boybrief and the revolution v neck bra.

I LOVE this company - thoughtful, meaningful products that really make a difference and give my daughter 100% confidence when she needs it most. On top of this, the customer service is second to none, quick, responsive, understanding and committed to making it RIGHT. Thank you Team Knix.

Added 1/21 after Knix reply- For clarity: the issue was not inventory, but value. Replacing comparable items after the lost shipment would have cost nearly double, and no adjustment was offered to address that gap.

Long-time Knix customer. Placed a large order during their end-of-year sale after waiting all year to restock essentials. The package was lost in transit.

While I was refunded, the items and bundled pricing were no longer available. Replacing comparable items would cost nearly double, even with the 20% code offered. Knix declined to offer any credit or adjustment despite the loss being outside my control.

If your order is lost during a major sale, expect a refund but no meaningful help replacing items at a similar value.

In addition to Knix having a great product..... I needed help with a technical glitch and Shamita was very helpful and quick to reply. I appreciated her help in resolving my mistake. Thank you!

I loved how helpful the customer service team was in resolving a delivery issue. I have been a Knix customer for 1 year now, and I don't see myself stopping anytime soon. I am satisfied with both my bras and underwear purchases and appreciate they they are always aiming to innovate their products.

I contacted Knix regarding a recently purchased pair of underwear. There was a problem with the back seam causing irritation, making the pair uncomfortable to wear. I contacted Knix to see if they would consider exchanging and the degree of back-and-forth was ridiculous. Even though they were purchased online and I provided the order number, I was asked to provide a picture of the packing slip and photo of the underwear. The second time I was asked to provide a picture of the shipping label and order number which I had already provided. I sent back the receipt. I then contacted Knix through the website and was asked again to provide a picture of the underwear and lot number.
Knix either does or does not allow exchanges or returns of defective items. I find requests to take pictures of worn (twice) underwear and send them back strange.
Not so sure that I’ll deal with this company again.