I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Vis mer
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Vis mer
Selskapet har svart
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Kontaktopplysninger
Darenth Road, N16, London, Storbritannia
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bra
222 anmeldelser
Har svart på 69 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I bought things too big by mistakes and…
I bought things too big by mistakes and they very helpful and quick to adjust
Thank you
8. mai 2023
never arrived, cant contact the company
The product never arrived and I cant get in touch with the company
2. mai 2023
Svar fra Kitchway
Hi Suzannah,
I hope this message finds you well. I wanted to take a moment to address the concerns you raised in your recent review.
First and foremost, please accept my sincere apologies for the delay in your order. We strive to provide timely service to our customers, and I understand how disappointing it can be when this doesn't happen. The items you ordered have a 3-5 day lead time, and unfortunately, in this instance, there was an unexpected delay.
I also wanted to clarify the communication timeline between us. We received your first inquiry on Monday at 12:33 PM, asking about the status of your order. We promptly responded at 12:35 PM, requesting your order number so we could look up the details. We did not receive a reply from you with the order number until yesterday (10.05.23)at 12:36 PM, Subsequently, we had a phone conversation at 12:47 pm. Therefore, it would be inaccurate to say that you haven't been able to get in touch with us.
If there is anything else we can help with please drop an email to cs@kitchway.co.uk
Kind regards,
Abraham & Team
First time using
First time using. Will definitely not be the last. Excellent pricing and super fast delivery
30. april 2023
Svar fra Kitchway
Hi Jonny,
Thanks very much for taking the time to leave us a review, it's greatly appreciated!
I look forward to serving you again.
Abraham & Team
Svar fra Kitchway
Hi Vivian,
Thanks very much for taking the time to leave us a review, it's greatly appreciated.
I look forward to serving you again.
Abraham & Team
Fantastic service
Purchased a dining set if Seasons by Porcelite. Purchased via Kitchenway and it was a great experience. Delivery was quick and plates are fantastic. Thank you
8. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Chris
Thanks very much for taking the time to leave us a review, I'm glad to hear that you love the season by Porcelite dinning set you have purchased.
I look forward to serving you again.
Abraham & Team
The experience with Kitchway was…
The experience with Kitchway was phenomenal; their website, items, and prices are excellent, and their customer service is incomparable!
19. april 2023
Svar fra Kitchway
Hi Yehuda,
Thanks very much for taking your time to leave us a review, it's very much appreicated, and I look forward to working with you again in the future.
Abraham & Team
Love the product
Love the product. Been 28 years between change of washing machine. Only issues have been communication and confirmed delivery time and date. Happy to have replacement washer but unsure if I will go with this supplier for replacement timber dryer in 2024.
16. april 2023
Svar fra Kitchway
Hi Brian,
Thanks for taking the time to leave us a review, It's very much appreciated, I do apologise again for the lack of communication,
At Kitchway, we always strive to provide our customers with the best possible service, and it's clear that we have fallen short of your expectations in this instance. I want you to know that I take full responsibility for this mistake and that I'm taking steps to ensure that we improve our communication and accuracy going forward.
I'm happy to hear that you love the washer.
Kind regards
Abraham
Very good experience
Very good experience. Fast delivery
21. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Thanks Adam for you kind review, I happy to read that you have had a good experince, I look forward to serving you again.
Abraham & Team
Very pleased with my order never…
Very pleased with my order never ordered from kitchway before.would order again thankyou
28. mars 2023
Svar fra Kitchway
Thanks Deborah, for your kind review it's very much appreicted, I glad to see that you are plased with your order.
I look forward to serving you again.
Abraham & Team
Quick and efficient thank you
13. april 2023
Svar fra Kitchway
Hi Alex,
Thank you so much for your review! Great service, efficiency is at the core of what we do.
Thanks again!
Abraham and the team
Great service
Great service, quick to respond to queries and fast delivery. Provided a replacement plate for a faulty one really quickly and without any hassle. Would recommend and would certainly use again without hesitation.
26. mars 2023
Svar fra Kitchway
Hi David,
Thank you so much for your review! Great service, efficient communication and fast delivery is at core of what we do, I'm glad that we manged to sort that faulty plate quickly
I can't wait to have you back again soon!
Best regards,
Abraham and the team
Great Experience In Every Regards
Very good first time experience with this company. Goods arrived the next day, very well packaged. Competitive price and love the crockery.
30. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Chris,
Thank you so much for your review! We're thrilled to hear that you were happy with the price, delivery, and crockery. We're committed to providing excellent service to all of our customers, and we're grateful for the opportunity to serve you.
We can't wait to have you back again soon! please don't hesitate to get in touch. We're here to help.
Best regards,
Abraham and the team
Great seevice
27. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Derek,
Thanks very much for taking the time to leave us a review, its very much appreciated.
I look forward to serving you again in the near future.
Abraham & Team
Excellent service and excellent…
Excellent service and excellent product, slight issue with delivery but was sorted very quickly by customer service. Highly recommended
21. februar 2023
Svar fra Kitchway
Hi Darren,
Thanks very much for taking the time to leave us a review, it's very much appreciated.
I am happy that we manged to sort your delivery issue quiclky and look forward to serving you again in the near future.
Abraham & Team
Have purchased a few times
Have purchased a few times, always straightforward
20. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Christo,
Thanks very much for taking the time to leave us a review, its very much appreciated.
I look forward to serving you again in the near future.
Abraham & Team
Kitchway have amazing customer service…
Kitchway have amazing customer service and always go above and beyond to help. They are our go to supplier for all our equipment as they beat the competition hands down on customer service and price. Even if they don’t have what we want they will try and source it or find a better alternative. Definitely deserve 6 stars
3. februar 2023
Svar fra Kitchway
Hi Kayes,
Thanks very much for taking the time to leave us a review, it's greatly appreciated.
I look forward to serve you again in the near future.
Abraham & Team
Efficient service and quick delivery
3. februar 2023
Svar fra Kitchway
Hi Christine,
Thanks very much for taking the time to leave us a review, I am happy to hear that you service to be efficient.
I look forward to serve you again in the near future.
Abraham & Team
Highly recommend Kitchway! Wonderful company.
Absolutely wonderful company with which to deal. A diverse range of products at very competitive prices! Placed orders in October 2022 and November 2022 which arrived safely, in robust packaging to an overseas address. Very impressed and highly recommend.
26. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Julie,
Thank you for your 5-star feedback!
We're so glad to hear that you had a positive experience with us. We're proud to offer a diverse range of products at competitive prices and are thrilled that your orders arrived safely across the pond.
Thank you for choosing us as your supplier! and looking forward to serving you again in the near future.
Abraham & Team
Great service, speedy delivery
Great communication with Abraham, great customer service and speedy next day delivery
3. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Kitchway
Hi Elaine,
Thank you for your kind words! I am glad to hear that you had a great experience with us. We strive to provide excellent communication and customer service to all of our customers, and it sounds like we were able to do just that for you.
I am happy to hear that your delivery was speedy and arrived the next day.
I appreciate your support and hope to continue providing you with top-notch service in the future.
Abraham & Team
Still have received an item I ordered…
Still have received an item I ordered three weeks ago and no communication from the company
16. januar 2023
Svar fra Kitchway
Dear Laurie,
Thank you for taking the time to review with Kitchway.
I apologise for the inconvenience you've experienced with your order, this is not the experience we wish for you to have received.
I can see that the first part of your order was delivered on time, it's the second item which is a made-to-order item with a longer lead time that was delayed.
I can see from the tracking that it was collected on the 25th, but was further delayed by the courier, Unfortunately, we do rely on a third-party courier to deliver our goods, who seem to have let us down on this occasion.
I do apologise for not getting the tracking details over. I sent you an email earlier today, and I'm here to assist in any way I can.
Please accept my apologies for any inconvenience.
Best regards,
Abraham
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