Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

The "oversized hoody" didn't even cover my chin. The material was that weird shiny synthetic that can generate static electricity when you pat cats.

Selskapet har svart

Vurdert til 2 av 5 stjerner

Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Vis mer

Informasjon om virksomheten

  1. Klesbutikk

Skrevet av virksomheten

Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

290 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

New clothing brand?

There aren’t many reviews on their clothes and their clothing is pricey but there are many discounts on some clothes. I’m not sure if they are new or not due to the lack of reviews on the clothing but I tried them out and I actually like them a lot. Their clothes are good quality for the price and are super fashionable and cute. They cater to both masculine and feminine styles and are perfect if you’re looking for a good goth, alt, Japanese fashion, vampire clothing. (They include other styles too) Also I really like them because they are an alternative to SHEIN or dolls kill. Tho the other apps are cheaper, nothing beats the quality, there’s also a ton of controversy right now for those too previously mentioned fast fashion brands, and I just wanted to find something new. Also I would like to point out the fact they are extremely helpful and answered my questions and concerns. They explained thoroughly and made corrections to my errors. They use messenger currently so just to let you know that’s how they answer questions! If you want good alternative clothing this is definitely for you! Try it out.❤️

27. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Never received package and company won’t refund

I ordered a pair of shoes from this site and was tracking my package. It made it to my city but was never delivered to me and was sent back to the company. It’s now been over 2 months and they won’t send me the shoes because they say they are still waiting for the package to return to them. I finally just asked for a refund and they offered to refund me 65% of what I paid. I don’t understand why I’m paying for 35% of an item I never received. Experience has honestly been awful, 110% do NOT recommend.

25. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kistania

Dear, we ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned. If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!

Vurdert til 5 av 5 stjerner

Love Kistania

I really like Kistania products, they fit very well and are really special! I have purchased several times and will do so again very soon, it is now my favorite brand

18. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Honestly the material of the product…

Honestly the material of the product wasn’t worth the price I paid for. It looked like something i could make myself at home. I was disappointed.

6. mars 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kistania

Dear, if the product you receive does not match our product description, you can contact our customer service email in time for after-sales service according to the return policy. You can also send me the order number to check for you. Thank you for your understanding and I look forward to your reply!

Vurdert til 4 av 5 stjerner

Greetings

Greetings, the garment is really pretty, I just have to add a few details, the high collar should be made of another material since it becomes thick and unmanageable, and the sizes are very fair, just because it is an oversized garment and it is not wide.

24. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Fraud / Irresponsible

Please do not buy from this company. I ordered an item, They used the company EVRI to deliver. The company claims that someone signed for the item, however the product was not even brought to my flat. I was out and the delivery company left the package outside my building. The picture sent as proof of delivery was also the outside of my building open to everyone and the general public. My package was stolen within 10 minutes. I explained to Kistania That the product was not delivered to me, nor did I sign anything’. They told me to contact the delivery company, However, There is no way of getting through to them on the phone. Inputting details on the computer only show you the picture as proof of delivery. I explained to the retailer. I am unable to contact them and their response was sorry if you can’t contact them we can’t help you. Please do not buy from this company, You are taking a gamble and you may lose all your money. I am lucky I only purchased one item so my loss is not that big. Good luck, everyone.

20. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kistania

Dear, if your package has been successfully signed for, and the last-mile service provider has also provided a signature certificate. However, the last-mile service provider did not deliver the package to you according to your request. You can contact the last-mile service provider and provide us with feedback on the missing package. Thanks for understanding!

Vurdert til 1 av 5 stjerner

I ordered 5xl hoodie and it wasn't true…

I ordered 5xl hoodie and it wasn't true to size i tried emailing to get a refund or a new hoodie with the actual size intended but i haven't even gotten a response yet if i had known it was going to be this much trouble i would have bought from a legit site at this point i just want a refund and i don't think anyone should buy from this store

11. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

??Dear, what is your order number? You can send it to me to check for you. If you contact us through our customer service email, we will reply to you within 24 hours after receiving the email on working days. If you send an email and time out without receiving any reply, you can check whether it was sent to the wrong email address? You can also tell me the order number and we will check it for you and proactively contact you via email. Thanks for understanding and looking forward to your reply!

Vurdert til 1 av 5 stjerner

Not happy!!

I just received my clothes and the quality is not as described. I already bought 2XL just in case the size went too small, but its still very tight. The two jackets does not look like the one in the picture, thin and very cheap quality. I totally would not buy this if i see the actual items. How can I return all these clothes?? I can't even log back in with my email address that i purchase the clothes.

9. februar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kistania

Dear, we have a complete after-sales policy. If you are not satisfied with the product you receive, you can contact our customer service email within the specified time, and we will provide you with after-sales service based on your order situation. If you are not sure about your login account and password, you can also contact our customer service email and tell us your order number, or any valid information such as the recipient's name, so that you can find your correct login account and password. Thank you for your understanding and I look forward to your email.

Vurdert til 1 av 5 stjerner

Bought a 2xl and received a medium…

Bought a 2xl and received a medium size... The delivery was also very slow, took around q month to ship.. the sweater also has quality problems with the material used vs the one advertised.. the texture feels like plastic.. I am currently waiting for a solution to this problem and expect a refund or a replacement sent that meets the quality and size that I ordered.

7. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, each of our products has detailed product descriptions and pictures. According to our return policy. If you are not satisfied with the product you received, you can contact us within the specified time and we will provide you with after-sales service based on your order. If it is confirmed that it is our delivery error, we will also refund or reissue it according to your needs. Thank you for your understanding and look forward to your reply!

Vurdert til 1 av 5 stjerner

Manteau pas bien du tout poche non…

Manteau pas bien du tout poche non cousue pas pariel que la photo

30. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, each of our products has detailed product descriptions and pictures. According to our return policy. If you are not satisfied with the product you received, you can contact us within the specified time and we will provide you with after-sales service according to your order. Thank you for your understanding and look forward to your reply!

Vurdert til 1 av 5 stjerner

Different from advertisement

The material is different as per description, no way that would be a cashmere hoodie or lambwool. it doesn't look like the one shown in the advertisement. that's not the product I expected. Just something try to pretend the item in the advertisement. I won't buy it if I saw thia actual product.

2. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, we have a complete after-sales policy. If you have any questions after signing for the package, please contact us through the customer service email in time. We will provide after-sales service for you. Thank you for your understanding! Looking forward to your reply!

Vurdert til 1 av 5 stjerner

their sizes are off

their sizes are off, we ordered a 5X. A 5X! and it's tiny af! we contacted tem and they would only do a partial refund. we read the measurements again and took measurements of the ninja hoodie, it didnt match up, we even sent those pics in the email to them. i know these are asian sizes but holy f#*ck. you know you're gonna be selling over seas, so at least make sure you list the measurements correctly! also, what size is 4 dots!? how do y'all even tell the sizes apart when there are no sizes on the clothes themselves?! This company didn't even bother to try and send another size, just half a refund? smdh

2. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, each of our products has detailed product descriptions and size charts. We will ship according to customer orders. If you have any questions about the product after signing for the package, you can contact our customer service email. We will provide after-sales service for you according to the return policy and your order. If your order has been partially refunded through after-sales service. This should also be a partial refund processed for you based on your needs. If you still have questions about your order, you can send me the order number and I will check it again for you. Thanks for understanding and looking forward to your reply!

Vurdert til 2 av 5 stjerner

Slow delivery.

Slow delivery.. order 1-14-24.. until 1-31-24 now still not here

31. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, our store has a complete shipping policy, which clearly states our orders, required stocking and shipping times. The order will not be shipped until the order is ready. The shipping time varies depending on the country. If you have any questions about the arrival time of your order, you can check our shipping policy again, or you can consult us through our customer service email. If your order has not been shipped yet, our stocking has not timed out. If you don't want to wait any longer, you can contact us at any time to apply for a refund before shipping. Thanks for understanding!

Vurdert til 1 av 5 stjerner

Horrible quality and nothing like pictured. Will contact my credit card company

Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version that vaguely resembles the pictures shown, but the material feels horrible and is shiny like plastic.
Will contact my credit card company regarding this

Edit: Order No. KIS00132085

18. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, how much is your order? Can be sent to us for verification for you. We have a complete return and exchange policy. If the product you receive has quality problems, we will provide after-sales service for you based on your order. Thank you very much for your feedback on product quality. If we know which product it is and the situation is true, we will optimize our products based on your suggestions. Thank you for your understanding and I look forward to your reply!

Vurdert til 2 av 5 stjerner

Store is meh.

Honestly, I wouldn't really buy from this store. Overpriced, but the quality is a bit cheap. Took 20 days to come in, and my hoodie was small for a large. Would recommend getting a size or two above your regular size. Customer service was pretty good.

16. januar 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Kistania

Thank you for your recognition of our customer service, and thank you very much for your valuable feedback. We will optimize the sizes and hope everyone can buy the clothes that best suit them! grateful!

Vurdert til 1 av 5 stjerner

I bought a lambswool hooded jacket at…

I bought a lambswool hooded jacket at your website and paid through paypal. Four days after, still didn't get any e-mail with the order confirmation or the factur. Sent an email to the contact service and no reply yet. Starting to think I list my money and J wontrefeice my product. No reply from contact service.

9. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Kistania

Svar fra Kistania

Dear, we have a complete in-transit policy. Stocking and shipping times are clearly stated in the policy. There are no delays in stocking or shipping your orders. If the delivery of the order is delayed due to abnormalities in some of the products in the order, we will also proactively send an email to inform the customer. So if the order payment is successful and it has not timed out, please wait patiently. If you have any questions about the status of your order, you can send an email to the customer service email address at any time(service@kistania.com). We will check it for you in time after receiving the email. You can also enter our store, log in to your account, check all orders with successful payment, and see the status of all orders. Thank you for your understanding and we look forward to your next visit!

Vurdert til 5 av 5 stjerner

Good company review …

They’re good company when they need questions answered they answer them right away and they said that they would email me to let me know when my item was coming and I appreciate that

9. januar 2024
Anmeldelse skrevet uten oppfordring

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