Kirobrands Anmeldelser 271

Do not use this company.
I purchased some glasses from Kirobrands and what I received were some cheap plastic glasses that were all marked as +3.
I contacted the company and they said that if I returned the glasses in the original packaging that they would refund me the costs.
I returned the glasses at a cost of £25 and have tracked the parcel, which has been received by the company.
I sent them an email reflecting the proof that they have received the glasses and they now want me to send them further customs tracking information, which they have received twice from me.
They are a scamming company and nobody should ever click on their false and misleading adverts as they will fraudulently steal from you.

SCAM
This company sells inferior products. Do not be fooled by their advertising, which is good enough to lure you into buying. It takes forever to be delivered, which is your first clue, the company is based in China, but that's not published anywhere. Had I known, I would not have purchased.
As for customer service, I don't have anything bad to say about them. The person I dealt with was professional and did refund my money, but only if the customer pays the return postage, and that's not cheap.

This company is fraud. when you try too return something they ignore you

Do not buy from this company!
Please do your research, before clicking!
Denied pop up ads. Charged me hundreds of dollars over what I ordered! Tried to cancel order in 2 minutes of ordering they denied my request and happily stole my money!

No rating at all. Do not order glasses from this company. Wish I read reviews before ordering. For $39.99 you get dollar store glasses, and the magnification was No. 2. What they advertise is not what you get. Plus if not satisfied you have to send back to China which costs around $25.

Receive cheap set of magnify glasses that had boasted marvelous results ($39.99)I decided to return because product was substandard. I emailed Kirobrands with all info they said I would have to ship product back to China even though shipped out of Ohio. I would cost almost as much as the glasses to send back. They offered a 40% refund without returning the product. Which I accepted. The email stated refund would take 7 to 10 business days. That time frame came and went by. I sent another email asking where refund was they said they didn't know why it wasn't refunded yet they would follow up and again refund would take 7 to 10 business days that has also come and gone. I sent a third email and got a generic response "they would look into." Another 10 business days have since past and nothing. They are bad business. Don't ever order from Kirobrand no matter what.

I received in a small white plastic package 1 cheap pair of glasses ($39.99) in a cheap case ($14.99.) No paperwork of any kind was included! ($14.99 for warranty) It was ordered 7/21 and I did not receive until 8/2. ($9.95 Express Dely) It was advertised as a new product that even if you wore "progressives" they would adjust. I could not "see" with them, all out of focus. (No paper work as to what to expect) Total spent $85.52 I emailed that I wanted a RTS for full Credit. They emailed me to send to CHINA! Checked with UPS and was told the cheapest to send back to that address would be $178.71 They claimed they did not have a US Return Center. I got back to them and posted what I found when I googled a telephone # I found on my CC Bill (Wish I had seen it sooner!) My lost for my stupidity!

Company added $117 worth of extra charges I did not order. I cancelled the order in 7 minutes and they said it was too late. I filed a dispute with my cc company and hopefully they will resolve it. I also reported the site with Meta. Its a shame... i really know better. Don't ever order off facebook ads!!

Same problem as every other review as noted. Ordered 1 pair of self-adjusting wa charged for four and received the glasses today. They are just CHEAP ( less tha cheaper) readers that do not adjust… what a crock!! I see one of their addresses is in Los Angeles, zip code 90045, just down the street from where I went to college LMU). I look forward to visiting them in the next few weeks.

Placed a order for glasses and they hit my card for 300.00.. Called and told me it was to late to cancel. I had just placedthe order. This has been a nightmare..
Lisa Cathey

added items never requested and company has not return any emails for a refund of products as yet, so far I am not a satisfied customer, I have been taken for a ride, as the saying goes.

This company claims these glasses are new technology..
They are actually a very poor quality of normal reading glasses (which you can't see thro at all) which you can buy from a £1 shop ...
Do not fall for their lies ...they are now not refusing to refund 50% which they promised ...
Fraudsters ....

I ordered a pair of reading glasses that were supposed to be autofocus. I paid $39.99 for a product I would never spend more than $1.00 on. I contacted the company and they want me to return them to China! The glasses shipped from California. Total scam!

They look like cheap plastic reading glasses +3 which too high to enable to use them effectively
There are no instructions on how to adjust for other distances.

Ordered air purifiers from an online ad, not knowing they would be coming from Kirobrands. The ad appeared to be a US company. I ordered a ser of 3 and upon payment, I saw I was charged for 6,so I immediately contacted support at kirobrands to cancel the order, but was told it was too late, to wait until they arrived and request a refund to return the items. When they arrived I contacted support and they gave me a Chinese address and request to lie on the customs forms about the content and value. I was to pay for the shipping which would have been over $60. Working now with PayPal to get a full refund. I have no idea if these purifiers even work. This company is a scam.

Wish I had discovered these reviews before I fell for the scam!
I paid $22.30 to have international tracking so I could get my money back but PayPal could only get the $97 it cost me for these dodgey glasses! I am still trying to seek my money back.
I have now lodged a complaint with the accc govt body to investigate this business I would recommend others do the same. Maybe scamwatch too to raise awareness.
I fell for this scam on instagram - may need to raise awareness there too.
These type of businesses need to be shut down!!!

Ordered a single pair of glasses. Suddenly being charged for something else that I didn't order (actually don't know what since I don't have a copy of the billing) Never received a confirmation of the order so I can't reference it. Sure did make sure to debit my account though. Says you can cancel before shipment. If you use the cancel form on the website you get a message that the server is down. If you try to email using their support email, you will get a message say you need to enter a valid email address. Should have checked this out here. Hopefully my bank can do something

8/20/2026

Kiro Brands 844-223-1552 store+713332490076atshopifymall
312 W 2nd St
#3529
Casper , WY 82601

RE: 7/21/2025 Order # 21510 Authorized Return Requested for full refund $69.99 return to CC v0582
received: 8/4/2025

PayPal Resolution Center 844-368-6633 844-223-1552
PP acct # 1523489970508579591
Case #: PP-R-HAN-588383942 8/13/2025

RE: PayPal Transaction 7/21/2025 # 9DH827898T0863009

Send a Prepaid United States Postal Service (USPS),
Authorized Return Goods Label , immediately!

KIRO BRANDS' REQUEST TO RETURN THE 2 PAIR OF GLASSES TO AN ADDRESS IN CHINA IS RIDICULOUS

I refuse to comply with your demands and or risk that you will never receive these glasses if shipped to mainland China.
I will not misrepresent the character or condition of the goods to US Customs for your benefit as there is nothing wrong
with these glasses except that they were sold as something other than what was received.

These glasses are new and undamaged,
they are in original packaging and are able to be returned to your United States warehouse stock inventory.

Further;
These glasses were ORIGINALLY shipped TO ME Via the United States Postal Service (USPS),
from an address in the United States:
Shipping Dept
5744 W, Manchester Ave
Los Angeles CA 90045

Had I known that these were going to be fraudulently advertised as "mechanically self correcting" eye glasses (at 2 pair for $69.99)
Had I know that you were shipping "cheap 300 power reader glasses" which sell at retail for about $5.00 per pair
Had I known that Kiro Brand returns were required to be shipped to mainland China
I would have never ordered these glasses.

Your company has fraudulently represented this product and did not disclose your return policy at the time of sale!
Your company has pre planned your misrepresentation and deliberate deception to secure unfair or unlawful gain.
See these many Trust-pilot reviews and complaints:
Your company has compromised my relationship with PayPal and made PayPal complacent and involved in your FRAUD.
Your company has intentionally planned this costly return strategy and scammed many people who eventually return your goods and incur
a loss due to the "return shipping cost checkmate situation", You are at fault, You KIRO, pay the return shipping expense for your garbage scheme.
I will fight your dishonest and fraudulent mail order retail behavior and make a full claim to PayPal for the full amount of $69.99,
and file a claim and fraud charge accusation to the United States Postal Inspector Service as well.

Your offer is Declined !!
Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label immediately!
Addressed to your company representatives at:
Shipping Dept
5744 W, Manchester Ave
Los Angeles CA 90045

As of 8/18/2025, after 1 month and 2 letters accusing them of deceptive practices, copies were sent to PayPal.

Kiro Brands as a third attempt, has sent a resolution to PayPal that the 2 units be returned to an address in the United States:
312 W 2nd Street
Casper WY 82601
I demand that Kiro Brands pay for the return shipping. This fraud is only being perpetuated by every action Kiro takes.

Send me a Prepaid United States Postal Service (USPS),
Authorized Return Goods Label , immediately!

Lee M. Novak

This company is selling 3.00 strength reading glasses, but saying the glasses will correct your vision at all distances. This is a total lie. The product is not at all as described. They say you may get a refund of the $40 cost by mailing them to China. If they are damaged in mailing you will not be refunded. That means you will pay for international mailing, but you won't get a refund.

Very bad customer service and product. Their product is not what it says it is and it is out of China. So if you have to send something back you have to send it to China and you have to pay for it. And then they tell you to say it's worth a lot less than what it really was worth. I don't know why then they offered me a partial refund if I didn't want to send it back to China and I never got my refund and they said it was because we don't do that anymore then why did they offer it to me? Very very bad experience