King Price Insurance Anmeldelser 

I had a very bad experience with King Price. I've been a client since 2020 with three cars insured under the comprehensive plan. I had an accident in May 2024, and when I submitted the claim, the problems began. The consultants were impolite and didn't even know the correct excess amount (I had to tell them what the agreed excess was from the beginning).

I called them and ran out of airtime due to long waiting periods, and they didn't call back. When I called again, I had to explain everything all over. They told me to take my car to the panel beaters to submit photos for the claim. I did that and later received a call stating my car wasn't on the comprehensive plan but only covered for theft and write-off. I knew for sure I had comprehensive coverage since 2020 and hadn't changed anything myself.

I informed the consultant that I didn't change anything, but they said they couldn't do anything about it and "it is what it is." As a disappointed and angry customer with a damaged car from an accident that wasn't my fault, I reversed some of the payments to try and fix my car, but that wasn't enough money.

King Price still continued to withdraw the monthly installments, so I tried to cancel my insurance. However, one of their consultants didn't want me to cancel and said they would investigate. It turns out it was King Price's fault that the coverage changed from comprehensive to lower plans. Now they say they can't help because of the reversed payments (from my point of view, I had to reverse the money to try and fix my car) since I don't have reliable insurance that I thought would be there in case of an accident.

I'm truly disappointed in King Price and would 100% not recommend this insurance to anyone. If King Price really cares, can one of their managers (not a consultant) call me on 084 310 2886 in my preferred language, Afrikaans, to try and resolve the situation as they always promised live on Groot Ontbyt.

King Price gave excellent service in replacing my TV. It was painless and fast and delivered to my door. Highly recommend them.

Answered all questions, efficient, good pricing, one person for car and my house.

Paid for car insurance for 5 years and the did not pay out the claim even when the accident was the othere persons falt

This has just been such a disappointment!! I have been battling to get King Price to settle in some way. Seeing that I have been paying for this insurance for five and a half years and never have one of the technicians made any contact to install any devices nor have any of the employees from Kimg Price contacted me for any device certificates. This is just such a unethical way of doing business! My vehicle was almost paid off, I only had a few months left to pay and now I am sitting with double installments due to the fact that King Price tricked me into this situation of not wanting to pay out my claim. One thing for sure, I don't think I am the only one and King Price will make sure to get any excuse just not to settle a claim especially if the amount is big.
Someone needs to take accountability for what happened here. I am not at fault and I just feel King Price should have done their part as well. How easy is it just to keep on taking people's money and when it gets to something like this, my vehicle got ****** and all the trauma and sadness I went though. They then just play this game. Shame on them. I will never recommend anyone to go to Kimg Price!!! They are out to catch people like us.

How these cheapskates that I have never heard of got hold of my phone number and bombarded me with their rubbish I will never know. Can't send a complaint on their website.

Claim No CKP 297653/1 I had an accident on the 21 December 2023 claim was registered on the 22 December 2023. Assesment report was submitted on the 28th December 2023, Claim was finilized on the 12th January 2024. Car taken into the Panel Beater Sleeq Auto on the 16 January 2024 to date the car has not been completed, King Price never gets back to me nor do they respond to my emails it seems that I am paying the panel beater the priemiums as i speak to them more than I have to King Price. I was doing all the follow ups myself including calling up the spares suppliers. I was told the car would be ready for collection on the 9th March 2024 only to go there and find plus minus 18 faluts still on the car (taking into account this was a brand new car 18 days old with 1328KM on the clock) which they wanted to repair instead of writing off but cannot get the car back to factory speck and i am expected to accept this car back. KING PRICE WILL NEVER BE RECOMMENDED BY ME, WORST SERVCE EVER

Spoke to consultant by the name of Sakhile this afternoon. He was completely and utterly rude during the whole call. Was really off putting and now I know that I definitely will not be getting insured by such a company. Very distasteful behavior. Hope that they change the attitudes of their employees otherwise King Price can definitely start seeing a decline in customers.

I'm so disappointed in King price. I claimed the first week of December and they took their own time to send an email or call me to tell about the way forward and then, I phoned them 4 consecutive days in December with no response and eventually I got hold of them to follow up on my claim and they told me it is still being processed and then I waited. After a days I got a call from a company called Fixico and they told they going to fix my car on behalf of kingprice and the car was taken on the 3rd of January 2024 until this day I have not received any update from my insurer and I can't get hold of them when I phoned waiting for 40minutes. I'm seriously disappointed and thinking of taking another insurance. Worst service experienced

They have a bad service and your claim will never be successful o can't believe they turned their back on a poor pensioner after claiming CKP2875758/1. For policy KP2875758

Bad attitude from your staff. I used to be a King Price client. Wanted to insure my son's Navara with you but the way I was treated today left me speechless. What a shame.

This is now my second bad experience with king price with my first accident king price took 2 months to fix my car, now this time it's been a month without the car even being moved from the assessment center to the actual mechanic! Reason being the mechanic for some reason couldn't get my ID Number from king price what a absolutely stupid excuse they gave me! I will not be using king price any longer and I would advise anyone who is drawn in by king prices cheaper prices to stay away and rather pay more elsewhere to get a better service because I wouldn't recommend this service to anyone!

The service rendered by Mlungisi Gumede our Claims Investigator was exceptional and outstanding. His humility and kindness is beyond measure. Throughout my interaction with the team when I first registered my claim honestly I had my own reservations with their service due to little feedback on my claim status but immediately my claim went for validation and was informed that he will be handling my claim going forward I totally changed my mind about the kind of treatment I received, thanks to you Mlungisi you made me to believe and have confidence in the KingPrice systems as our mentality is always that Insurances are scams. He would update and give feedback with calmness. No matter how impatient I felt his professional conduct is immeasurable. We need this type of education and I
will not hesitate to continue with KingPrice Insurance.

CKP2822573/1
Details of claim submitted Sent: Wednesday, June 14, 2023 11:13 AM
Months long investigation by insurer, claim now on hold without any reason which would have a bearing on the facts of the claim. Escalated to various departments including legal and complaints...over 2 weeks since dispute and no response to my 4 follow up emails - still no explanation or assessors report received, also no confirmation of there this vehicle is and whose custody its in (nevermind the audacity to pass on my personal information to a third party without any authority to do so (POPIA) but thats a separate topic)Absolutely horrendous, despicable service. Insurance is a grudge payment that you pay every month blindly hoping to never use it, but when you have to, stonewalling, bullying, discrimination and absolute insensitivity ensues. MAKE SURE YOUR MONEY HAS VALUE - STAY AWAY FROM THIS INSURER!!!!

Poor service from the King. I have comprehensive business insurance and I had to wait 10 work days and many phone calls to eventually get the rental car. The internet shows an outdated list of approved panel beaters - the one I wanted to use was no longer on their approved repairer list and I know Auto Magic delivers poor service and workmanship. After eventually repairing the car it was time for Inspection. Autoboys who are their inspectors are just as bad. First Inspection, my personal details were incorrect. Second time the app to capture photos of the vehicle, incorrectly mark damage on the vehicle that does not exist. I then took the car for Inspection at KP Menlyn, which wasn't any better. Still incorrect details and incorrect damage flagged by their app.
Terrible (very little) feedback from the claims department. Super annoying to have to speek to different people every time you phone. And many more complaints.

My husband matched our insurance at King Price and it was cheaper, with the first problem, no, you don't have mechanical, no, we cant tow your car from home, no, you only get a vehicle if this and this happens. Yes, we do have insurance, but it does not match the previous one, this is the worst experience from a Insurance Company ever.

Why do the Reviews on their site average 4+ but on other sites much less 1+. They pick what they want to show people. That can be the only reason. You won't see us again.

I’ve had about 50 calls from Kingprice for car insurance. These call centre agents think they’re in some kind of Wolf of wall street movie with the way they try to get your money.
Constantly cold calling with no real lead.
Can someone say 0,01 conversation rate?

King price does not care about customers but itself. i was in an accident November 2022 and my car was fixed January 2023. i was called by Monica to acknowledge claim and advised not to take any payment from the guy who bumped. i honestly regret not taking that access money of R5500. everyday when i call its a story after story. Her attitude stinks, she does not care when talking to client or sympathize. I'm going to write this review in every social media platform to voice out my experience with King price. Done with Facebook, next stop twitter.

I was in an accident 2weeks ago logged my claim the next day and send all the necessary documents. Assessments were also handled quickly but after that, I got no feedback every time I make contact they looked into it, and even today they still don't have an answer for me please do not sign up with this useless company.