Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/cour... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Vis mer
Selskapet har svart
We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were re... Vis mer
Selskapet har svart
I can’t remember what life was before discovering the Kiltane wool wraps! They are so versatile, so soft, so warm! They match everything I wear, slip under a coat or a suit, or can be dressed over th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.
Kontaktopplysninger
39 George Street, EH2 2HN, Edinburgh, Storbritannia
- customercare@kiltane.com
- kiltane.com
3,9
Bra
88 anmeldelser
Har svart på 29 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The shop in Oxford is committing fraud
The shop in Oxford is committing fraud. They put products on sale and charge the whole price. It is not possible to return products or get a refund of any kind. Embarrassing for the company and the shop in particular
DONT EVER SHOP HERE
16. april 2022
Anmeldelse skrevet uten oppfordring
Very very poor customer service 😞
Ordered an item in a timely fashion - it was sent with the security tag still on.
I returned it immediately for next day delivery (Saturday) for them to return ASAP as I intended to wear for ladies day at Cheltenham (Wednesday) which I stated to them.
The item was not returned, and I had to chase them, consequently it arrived after ladies day (obviously not been processed).
I have been awaiting them to refund my postage, and have had to chase them again.
Finally received postage refund. But no real apology.
Sadly I wouldn’t recommend this company.
23. mars 2022
Anmeldelse skrevet uten oppfordring
5* service & quality
I had a tweed handbag before, got it as a gift, loved it! Now I ordered from Kiltane two cross over body bag and an earmuff. Arrived in a few days. Nice and safe packaging. Quality is absolutely 5*.
The color is just like on the pics. But size wise it is not 24x24x4 cm, mine is 26x26x7 cm.
I think it worth the money. First order on the website, received 15% discount. Nice!
6. februar 2022
Anmeldelse skrevet uten oppfordring
cashmere sweater with holes in it.
Opened a cashmere sweater as a present from last Christmas (2020), and not used because of the covid 19 pandemic to find it had holes in it.
Reported situation to kiltane but received a negative response.
31. desember 2021
Anmeldelse skrevet uten oppfordring
EXCELLENT ☆☆☆☆☆
My last minute google shopping took me from Sydney, Australia to Kiltane of Scotland on 21/12/21. I bought my niece for her birthday, a 100% Casmere scarf & beanie gift set & a beanie & mittens gift set, who lives in Garland, Texas, USA & she received them on 24/12/21.
I was expecting for my niece to receive her items before the new year, but, for her to receive them before Christmas, was such a bonus that I truly appreciated. I am an online shopper and Kiltane of Scotland is a very trustworthy and very affordable, for quality and excellent products.
Pros: ☆ Excellent Customer Service
☆ Excellent Items/Products
☆ Excellent Price
☆ Excellent Delivery Time
☆ Excellent, excellent, excellent
Cons: Nil
Thank you, I will be returning customer - I have several nieces and nephews ;-)
25. desember 2021
Anmeldelse skrevet uten oppfordring
Superb service from a lovely company.
Superb service from a lovely company.
I came across Kiltane when I visited York. Friendly staff in the shops as well as online.
Very fast delivery, fast returns (I returned two of the six items I bought).
Will definitely buy from again, in fact, I may be buying the stole this morning.
22. desember 2021
Anmeldelse skrevet uten oppfordring
As always
As always, great service and quality goods
5. november 2021
Anmeldelse skrevet uten oppfordring
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