KFDirect Anmeldelser 

855
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I found this website by chance but was extremely happy when I did. I haven’t yet opened the AirPods as they are a Christmas present. Delivery want prompt and was kept informed throughout the order a... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Onlinemarked

Skrevet av virksomheten

KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

855 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(855)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Excellent value for money products. …

Excellent value for money products which after research were cheaper than other comparison sites and even though the price was cheaper this company didn't compromising on the quality of the product which was brilliant. The site was easy to navigate which meant finding products really easy and hassle free, we love our outside garden lights so much we purchased 2 set.

13. januar 2024
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Svar fra KFDirect

Dear Michelle,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 1 av 5 stjerner

We ordered 2 sets of outdoor bulb link…

We ordered 2 sets of outdoor bulb link lights,
Both came in great time, the electrical man fitted them linked them and 2 bulbs on the second set wasn't working, we changed the 2 bulbs with 2 from the set that was all working to check and yes two bulbs are faulty...
I contacted the company for 2 spare bulbs and was told they wld give me £4.50 refund as they r short of spares...
Still waiting for an answer as I again asked for 2 bulbs to replace the faulty ones.

4. januar 2024
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Svar fra KFDirect

Hi,

We apologize for the inconvenience this may have caused.

We have forwarded a query to our dispatch department to send 2 spare bulbs to you and it will be delivered to you very soon.

Once again we apologize for the delay.

Kind Regards
Dave
Customer Care

Vurdert til 5 av 5 stjerner

The perfect purchasing experience.

I got the product needed at a very good price. Delivery was fast and communication great throughout.

29. desember 2023
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Svar fra KFDirect

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Everything as described

Everything as described, with a quick and efficient service.

10. januar 2024
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Svar fra KFDirect

Dear Dre,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Brilliant all round!

Quality product
at great price with speedy service

7. januar 2024
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Svar fra KFDirect

Dear Jacqui,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 1 av 5 stjerner

You replied to my review asking me to…

You replied to my review asking me to email you yet the reason I have had to the the review is because you don't reply to emails absolutely shocking

28. desember 2023
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Svar fra KFDirect

Hi,

Please note that we have not received any email from your side, we have rechecked the mailboxes and all of the emails are replied on the same day.

We request you to please send us an email so that we can solve your matter to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Vurdert til 5 av 5 stjerner

Prompt service

Prompt service. Good quality light. Thank you

20. november 2023
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Svar fra KFDirect

Dear Delyth,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Timely delivery

Timely delivery, good communication and the product as advertised. I was pleased to find such a great deal.

17. november 2023
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Svar fra KFDirect

Dear Yolanda,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

First class shopping experience

Good description of item and extremely good price. Arrived very quickly. I have installed it very easily and it gives excellent all round light. Have bookmarked the site for the future.

10. november 2023
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Svar fra KFDirect

Dear Charles,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Smuth communication

Smuth communication, friendly people

16. november 2023
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Svar fra KFDirect

Hi,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 1 av 5 stjerner

Shocking customer service

Disappointed with the company and how they handled an error on their part.

I ordered an item on Saturday 11 November 23, order number KFDT20231122263

The company delivered the wrong item, I bought direct From their website but it was delivered via Amazon, so no easy way of returning without me having to pay for postage

I contacted their customer service email to explain they have sent me the wrong product, with a photo of the wrong product and that I need what I ordered for a time sensitive job. Every time they responded, they did not read what I put in the email and ended up offering me 50% off the product that I didn’t want or ordered.

I emailed them 5 times to ask them to send out what I ordered and for what I paid for. I don’t have the time to have to write 5 emails over 5 days( slow responses from the company)

My last resort is to now leave this honest review. Their reviews seem good for the products, but when something goes wrong, how they handle things is shockingly bad and not professional at all.

12. november 2023
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Svar fra KFDirect

Hi,

We apologize for the inconvenience this may have caused.

Please be informed that we have provided you the return instructions twice, but the item has not been returned back to us.

currently we are waiting for you to send the item back to us so that we can investigate which item was send and then we will be able resolve the matter.

Kind Regards
Dave
Customer Care

Vurdert til 5 av 5 stjerner

great product quick delivery

14. november 2023
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Svar fra KFDirect

Dear Awais,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Good lights

14. november 2023
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Svar fra KFDirect

Dear Mansoor,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 1 av 5 stjerner

I ordered a product through PayPal

I ordered a product through PayPal. I received a couple of phone calls, telling me that it’s been a problem processing the payment and would send me an email with a link.
The email arrived with a link supposedly to stripe which I declined to open as we are constantly advised not to open links on emails.
I told them I did not use stripe, but only PayPal. I then received an email asking me if I used PayPal which I confirmed. I was then informed I would receive a link to PayPal, but no link ever arrived.
I then received a text message requesting me to open the link to stripe which I have not done.
I find the behaviour of the company very suspicious indeed, and well below the standards. One would expect for a from a company who can be trusted.

11. november 2023
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Svar fra KFDirect

Hi,

Please be informed that we take such steps to avoid fraudulent payments and securing our customer's money.

There was an alert from the bank on your payment so we had to take necessary steps to secure our genuine customers and avoid fraudulent payments.

If you have any query please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Vurdert til 5 av 5 stjerner

Website good

Website good, prices very good and arrived safely within 3 days of ordering online.
Would recommend and use again.

18. oktober 2023
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Svar fra KFDirect

Dear Terry,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Brilliant

Brilliant. My grandson loved his light. He's crazy about dinosaurs. It looks beautiful and sends him off to sleep. Thank you

10. oktober 2023
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Svar fra KFDirect

Dear Susan,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Vurdert til 5 av 5 stjerner

Very easy to order.

Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.

20. september 2023
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Svar fra KFDirect

Dear Walter,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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