Prachtig groot appartement voor 2 personen. Mooi groot balkon. Alles was perfect schoon en enorm attent dat er diverse badartikelen klaar lagen voor gebruik. Via hier verliep de communicatie goed.
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Se hva andre synes
Wir waren insgesamt wirklich zufrieden mit unserem Aufenthalt. Die Lage war unglaublich gut und die Wohnung schön, modern und für ein langes Wochenende absolut ausreichend. Ein Sonnenschirm auf... Vis mer
Wir waren mit 10 Erwachsenen und 3 Kindern in dieser schönen Villa untergebracht und es hat uns an nichts gefehlt! Absolute Weiterempfehlung!!! Der Hausmeister hat sich täglich gekümmert und war sehr... Vis mer
We were sleeping in the "luxurous apartment", as per their description with a mold on the wall, mold in the bathroom. After two nights it created some health disturbances. We tried to reach agreement... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
keyone is a tourism company in the Alpine region that rents out holiday accommodations, operates hotels, and provides guests with unique vacation experiences. We offer rentals throughout Austria, Bavaria, and South Tyrol.
Kontaktopplysninger
Tiergartenstraße 102, 6020, Innsbruck, Østerrike
- +43 720 22 9090
- booking@keyone.at
- keyone.at
3,6
Middels
115 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 18 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Family ski at Fire & Stone, Saalback
Hello, it was a pitty we could not stay the first night in our appartement we rented for 6 nights, as the appartment was not cleaned and could not be cleaned on the first night. So we could not enjoy our first night for which we paid € 666, after a long car trip. An alternative was offered and luckily the manager of the alternative hotel welcomed us very well. We had foreseen to cook the first night in our appartment and so we had to eat outside and spent € 150 for dinner, we did not plan. Luckily the second day the appartment was cleaned very well and we could start enjoying our holiday.
So we will ask for a compensation at booking.com.
Regards, Angelique
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Angelique,
We’re very sorry about the inconvenience you experienced upon arrival and that due to the busy arrival day and traffic problems of our cleaning staff your apartment was not cleaned. That should not happen to anybody - keyone guests deserve to find a clean and pretty aparmtent on the arrival day. For sure there is a way to compensate this inconvenience.
We appreciate you taking the time to leave us a review and giving us this valuable feedback. We are investigating the topic of cleaning logistics and try to do better the next time. Hopefully you could enjoy the rest of your stay in the wonderful Saalbach area.
Thank you for choosing keyone for your accommodation.
All the best,
The keyone team
perfect apartments
There was a silence in the apartment, and also around the cottage.
There is a good position of apartment.
We saw small disadvantage on the toilet. The toilet automatic flushing system doesn't work well in case of using children
Thank you
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Petr,
We’re glad that you enjoyed booking with us/through our service, and we appreciate you taking the time to leave us a review. Seeing that you had a pleasant and chilled holiday experience makes our day!
Thank you for your feedback on the toilet. We will look in the automatic flushing system and how we can improve that with our caretaker team at place. Everybody should enjoy a good toilet experience in our managed apartments.
Thank you for choosing keyone for your accommodations, and we look forward to welcoming you back soon.
All the best,
The keyone team
Lage, Ausstellung und Sauberkeit Top!
Lage, Ausstellung und Sauberkeit war Top!
3. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hallo Anton,
wir freuen uns, dass du deinen Aufenthalt bei uns genossen hast, und danken dir, dass du dir die Zeit genommen hast, eine Bewertung zu schreiben. Es freut uns sehr zu hören, dass du einen angenehmen Aufenthalt hattest! Außerdem freut es uns zu hören, dass die gebuchte Unterkunft in Punkten Lage, Ausstattung und Sauberkeit deiner Erwartungshaltung gerecht wurde.
Vielen Dank, dass du dich für eine Unterkunft von keyone entschieden hast. Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen.
Mit besten Grüßen,
Das keyone Team
Check in was very straightforward and…
Check in was very straightforward and simple, the location of the flat is ideal and near the 2 main gondolas in Saalbach and the centre of town.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Ryan,
Thank you for sharing your experience! We’re pleased that your check-in was straightforward, and that you found the flat’s location—near the main gondolas and the town center—ideal for your stay. Saalbach is a really great location for winter holidays in Austria indeed.
We’re glad that you enjoyed booking with us/through our service, and we appreciate you taking the time to leave us a review. Seeing that you had a pleasant and chilled holiday experience makes our day!
Thank you for choosing keyone for your accommodation, and we look forward to welcoming you back soon.
All the best,
The keyone team
The apartment is very pleasent and well…
The apartment is very pleasent and well orgnized but...
It would be helpfull if there will be a little more trash plastc bags, toilet paper and dish washer tabllets.
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi shoofiy,
Thank you for sharing your experience! It’s great to hear that you found the apartment pleasant and well organized.
We’re glad that you enjoyed booking with us, and we appreciate you taking the time to leave us a review. Seeing that you had a relaxing holiday experience makes our day!
We also appreciate your feedback regarding additional items such as trash bags, toilet paper, and dishwasher tablets. We strive to maintain sustainability and high service standards in our managed apartments—including careful waste sorting—so we provide these items as a starter set to reduce unnecessary waste. However, we’ll look into how we can improve while upholding our commitment to environmental responsibility, but not at the cost of the holiday experience of our guests of course.
Thank you for choosing keyone for your accommodations, and we look forward to welcoming you back soon.
All the best,
The keyone team
Gut ausgestattete Wohnung
Wir waren mit fünf Personen eine Woche zum Skifahren und hatten in der Wohnung alles was wir brauchten. Zu erwähnen ist die große Anzahl an Schränken und der lange Balkon mit Sonne nach dem Skifahren. Die Küche war ziemlich umfangreich eingerichtet, dies wurde aber im Vorfeld leider nicht gut kommuniziert.
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hallo Anette,
wir freuen uns sehr, dass du mit deinen vier Mitreisenden eine tolle Skiwoche in unserer Unterkunft hattest, und danken dir, dass du dir die Zeit genommen hast, eine Bewertung zu schreiben. Es ist schön zu hören, dass ihr alles hattet, was ihr für euren Aufenthalt gebraucht habt – besonders die Ausstattung der Unterkunft und der sonnige Balkon scheinen ja echte Highlights gewesen zu sein.
Es tut uns leid, dass wir die Ausstattung der Küche im Vorfeld nicht besser kommunizieren konnten. Wir arbeiten daran, die Informationen zu unserer Küchenausstattung noch transparenter zu gestalten, damit niemand unnötig eigene Küchenutensilien mitbringen muss.
Vielen Dank, dass du dich für eine Unterkunft von keyone entschieden hast. Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen.
Mit besten Grüßen
Das keyone Team
Very clean
Very clean, beautiful furniture and dishes, fine bedding
Parking
28. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Mario,
Thank you for sharing your experience! It’s great to hear that you found the apartment very clean, well equipped and with a convenient parking situation. A big shoot out to our cleaning and caretaker staff, that met your expectations and our service standards.
We’re glad that you enjoyed booking with us, and we appreciate you taking the time to leave us a review. Seeing that you had a relaxing holiday experience makes us happy!
Thank you for choosing keyone and we look forward to welcoming you back soon.
All the best,
The keyone team
Svar fra keyone
Hi dexix,
We’re glad that you enjoyed booking with us/through our service, and we appreciate you taking the time to leave us a review. Seeing that you had a pleasant holiday experience makes our day!
Thank you for choosing keyone for your accommodations, and we look forward to welcoming you back soon.
All the best,
The keyone team
Fijn en praktisch appartement!
Onlangs verbleven we met vier personen in Haus Aventurin in Fiss, Oostenrijk, en het was fantastisch. Het appartement was knus, gezellig, en goed verwarmd. Alles was keurig schoon opgeleverd, inclusief de koelkast en het servies. Er waren voldoende handdoeken en beddengoed aanwezig. We hadden fijne buren en het appartement was rustig gelegen op de berg. Parkeren was geen probleem, en het uitladen voor de deur was erg handig. Het systeem met het codeslot werkte perfect. Een extra pluspunt was de bijgeleverde map met informatie over eetgelegenheden, de nabije skiliften en andere praktische zaken zoals het weggooien van afval. Kortom, we hebben genoten van ons verblijf in Haus Aventurin en komen zeker terug als we weer gaan skiën in Fiss!
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Mick,
We’re delighted you enjoyed the cozy apartment, convenient ski location, and spotless condition of Haus Aventurin in Fiss. Thank you for noting the smooth check-in, handy amenities, and friendly neighbors. Glad to hear that ameneties, location, cleaning and our keyone service matched your expectations and made your holiday experience memorable. We’d love to welcome you back for another memorable holiday in Fiss-Ladis.
We’re glad that you enjoyed booking with us/through our service, and we appreciate you taking the time to leave us a review.
Thank you for choosing keyone for your accommodations. We look forward to welcoming you back soon.
All the best,
The keyone team
Het was een mooie rustige locatie en…
Het was een mooie rustige locatie en prima appartement; goed uitgeruste keuken en heerlijke douche met vloerverwarming. Zitje mogelijkheid buiten. Voor twee personen prima voor vier zou ik het Te krap vinden. Minpuntje waren de matrassen en de kussens van het bed. Prima geregeld met sleutel.
Loopafstand (steile helling) van de 12-kögel lift.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Sonja,
Thank you for sharing your experience! We’re delighted that you found the location of the apartment very convenient for skiing, that you appreciated the amenities and the check in went smoothly. It’s also great to hear that the bathroom experience matched your expectation.
We value your feedback regarding the space for four people, as well as the mattresses and pillows. We’ll certainly look into these points to see how we can improve the sleeping experience.
Thank you for choosing keyone for your accommodations. We look forward to welcoming you back soon.
All the best,
The keyone team
The apartment was great
The apartment was great, cozy, had everything you need. Close to the ski resort, the area is wonderful. Big plus for the private sauna. Highly recommend.
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Iga,
Thank you for sharing your experience! We’re thrilled that you found the apartment great and cozy, and that it had everything you needed. It’s also fantastic to hear that you enjoyed the proximity to the ski resort and the wonderful surroundings - hopefully you enjoyed it with a lot of sunshine. The private sauna is definitely a highlight, and we’re so glad you loved it!
We’re glad that you enjoyed booking with us, and we appreciate you taking the time to leave us a review. Seeing that you had a wonderful holiday experience is great to hear!
Thank you for choosing keyone for your holiday, and we look forward to welcoming you back soon.
All the best,
The keyone team
Scam
I strongly advise against booking with KeyOne. We booked an apartment in Austria near the ski resort, and everything seemed fine during our communication with them days before arrival. However, when we arrived, we couldn’t access the apartment. We contacted KeyOne, and after days of messaging with them, they suddenly claimed they were just a marketing agency and told us to contact the host—who turned out to also be them. They provided no solution and instead told us to contact Airbnb.
Our reservation was canceled right before New Year's, leaving us stranded after already purchasing a 5-day ski pass for Gerlitzen. This was a complete scam and caused us a lot of stress and inconvenience. Avoid them at all costs!
30. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Nikolina,
We are truly sorry to hear about the challenges you faced with your reservation.
We recently introduced a new service where keyone handles marketing on Airbnb and other platforms, while the actual hosting is managed by the apartment owners. Clearly, there are still some issues to work out.
We deeply regret the inconvenience and stress this situation caused, especially during such a critical time as the New Year's holiday. Your feedback is invaluable, and we are committed to resolving these issues to improve our service.
All the best,
The keyone Team
We definitely don't recommend keyone
We definitely don't recommend keyone. They're offering unfair deals. We had specially booked for the pool that they offer within their facilities. We only booked a week in advance. When we arrived, we noticed that the pool was out of use. It was very dirty so it had clearly been out of use for a long time. No one found it necessary to inform us of this in advance. We are traveling with a two-month-old baby and could have really used that pool to cool off. If we had known this in advance, we would never have booked this. When we spoke to them about this, we only received an apology and a lousy compensation of 50 euros. We have had to email a lot left over and over again to get this arranged. If you're still unsure, don't do it. We feel deceived.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Sara,
Thank you for sharing your feedback, and we are truly sorry to hear about the issues you faced during your stay, particularly with the pool not being available. We understand how disappointing this must have been, especially as you were traveling with a young baby and looking forward to using the pool to relax.
We strive to ensure all our facilities are up to standard and regret that we fell short of this expectation. While we try to notify guests of any significant changes as soon as possible, it is clear that in this instance, our communication was not adequate.
Please accept our apologies for the inconvenience this caused. Your feedback is invaluable to us and helps us improve our service. We are reviewing our procedures to ensure better communication in the future.
Thank you again for bringing this to our attention.
All the best,
The keyone team
Very very bad, don't ever book this!
Very very bad, that I booked the Loisach Smarthotel by Keyone already in November 2023 and now today (8 Feb 2024) a week before arrival (!), they cancel my booking, because of an error of overbooking in their system!
The alternative they propose is EUR 420 more expensive and totally NOT in the city center.
Don't ever book here again!!
8. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Inger,
We're truly sorry to hear about the issues with your booking cancellation. We couldn’t find the details about what happened with your particular booking, but it is clear we could have done better. We're committed to preventing such occurrences in the future and are grateful for your feedback.
All the best,
The keyone team
Toilet in the closet
Booked Loisach Smarthotel in Lermoos Austria via Booking.com.
We arrived in the hotel and thought, well not super modern, but it has kind of charm.
Arriving in the Room, disaster struck.
It took us a few minutes to find out where the toilet was, well,,, it was hidden in the wardrobe.. yes, you read it correctly. It is literally in the wardrobe.
Then, the shower 🤣🤣🤣. It was in the middle of the room, 1m from the bed.
No privacy here if you wanna shower.
- No decorations
- Carpets are old
- NO Waterboiler
- TV places in a useless location. Cannot watch it from the bed
- No Fridge
I contacted Booking.com, they contacted KeyOne to ask if they can do something, but KeyOne answered Booking.com that they never heard such complains.. basically they are telling us that we were lieing, very respectful.
It ruined our holiday mood totally.
I also contacted KeyOne directly. No answer from them.
NEVER EVER book anything from them. You WILL get scammed.
We paid 500 Eu for 3 Nights. And that is in Low Season.
I saw prices of this hotel in High Season. 3 Nights 1000 Eu. Total RIP OFF.
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra keyone
Hi Steve,
Thank you for taking the time to share your feedback about your stay at Loisach Smarthotel. We're sorry to hear that the design of the room did not meet your expectations. Our photos on Booking.com aim to provide an accurate representation to help guests choose the best fit for their needs, and we regret this wasn’t clear enough for you.
Regarding the issues you've raised, we ensure our pricing is competitive for the region. We understand that our rates did not meet your expectations, but please note that they reflect the typical costs for staying in such a sought-after area of Austria, even during the "low season."
We apologize for any communication difficulties you experienced. This is not the level of service we strive for, and we are actively looking into this matter.
Thank you for your comments; they are crucial in helping us improve.
All the best,
The keyone team
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