Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Als haarspecialist koop ik al mijn producten voor haarstraightening alleen hier. Ze hebben een van de meest populaire en betrouwbare merken. De levering is altijd op tijd en zonder problemen. Ik waard... Vis mer

Vurdert til 5 av 5 stjerner

Jaren geleden kampte ik met haaruitval. Sinds de dag dat ik kennis maakte met de producten van keratine europa veranderde mijn leven. Ik ben trouw aan de producten van de lijn Aqua de Arroz deze... Vis mer

Vurdert til 5 av 5 stjerner

Een hele fijne online winkel is dit! Ik was al heel lang op zoek naar haarproducten zoals keratine of haar botox en producten die het onderhouden die in brazillie worden gemaakt. Deze winkel heeft het... Vis mer

Vurdert til 5 av 5 stjerner

Спасибо большое Анне за ее работу! Всегда оказывает помощь в выборе составов и домашнего ухода, отвечает оперативно, заказы приходят в Германию быстро и без каких либо проблем. Клиентоориентированнос... Vis mer

Informasjon om virksomheten

  1. Kosmetikkforretning

Skrevet av virksomheten

Our products are the perfect solution to create soft, beautiful and smooth hair. We offer a wide range of products including professional hair keratin, nanoplastics, botox, treatments and more for masters and hairdressers. Our catalogue includes brands such as Natureza Cosmeticos, LovePotion, Felps, MQ Professional and Honma Tokyo. Our mission is to provide quality product for beauty salons and hair reconstruction masters to work with. Our managers are online to answer all your questions and provide consultation. We strive to create long-term partnerships with beauty salons and stylists by providing the best tools for professional work. We keep up to date with the latest trends in the beauty industry. We appreciate the trust you place in us and guarantee that you will receive the highest level of service when working with us.


Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

73 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

HONEST review of Cafe Verde Keratin…

HONEST review of Cafe Verde Keratin after my first use.

I ordered this product from Keratineuropa.nl.

First of all, this is not an advertisement. I’m simply sharing my real experience.

I have Slavic-type hair:
thin, fluffy and very porous.

Because of hard water and the hot climate, my hair eventually turned into dry straw — very porous ends, a lot of frizz and dryness. Overall, it didn’t look healthy at all.

When I received the package, the first thing that surprised me was the size of the product — a full liter.

I also want to mention the customer service. Throughout the whole delivery process the seller was very polite and answered all my questions in detail. After confirming delivery, she also sent me a full instruction on how to use the product, which helped a lot since I did the treatment by myself at home.

I followed the instructions carefully and honestly the result exceeded my expectations.

However, there is one important thing to keep in mind:

⚠️ After applying the keratin and during blow-drying, you must stay in a well-ventilated room.

In my case, placing a fan facing the window was a real must-have. It really helps protect your eyes and breathing from the fumes.

After sealing the keratin with the flat iron, my hair looked a bit greasy at first. Most likely I applied too much product, since the keratin has a thick and nourishing consistency.

But this is very easy to fix — simply wash your hair.

After washing, the hair should be blow-dried with warm or hot air.

The photos show my hair right after washing.

The result:

✨ very soft
✨ nourished
✨ shiny
✨ smooth and light

The hair doesn’t look “glassy” or artificial like after some treatments. It looks healthy, natural and alive.

Honestly, my hair hasn’t looked this good in a long time.

I haven’t applied keratin to my bleached strands yet, but I will probably do it in about two weeks.

My rating for this product is 10/10.

This is based on my personal experience, so if this formula suits your hair type, I definitely recommend trying it.
Wishing everyone beautiful and healthy hair 🤍

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Als haarspecialist koop ik al mijn…

Als haarspecialist koop ik al mijn producten voor haarstraightening alleen hier. Ze hebben een van de meest populaire en betrouwbare merken. De levering is altijd op tijd en zonder problemen. Ik waardeer vooral het professionele advies op basis van het haartype. Speciale dank aan de managers voor de ondersteuning na de aankoop — zo’n service heb ik nog niet eerder meegemaakt.

15. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beste haarherstelproducten

Ik koop hier al niet voor de eerste keer. Dit is, kun je wel zeggen, een van de beste winkels in Europa voor haarherstelproducten. Heel erg bedankt dat jullie er zijn.

20. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The best service ever!

The best service ever!
The employee is very kind and helpful.
Especially Natalia .
After placing your order, she’s stay in touch to ask if you're happy with the product. The service is excellent!
And the products are amazing! I use Natureza products, and they're all the best I've ever had.
Try the SOS shampoo, conditioner and hair mask. Waaauw ! The hair is gentle soft and feels like a slik.. I am follow in love with it.

Thank you so much keratin Europe for all of this! I’ll keep be your costumer:)

6. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Geweldige producten

Jaren geleden kampte ik met haaruitval. Sinds de dag dat ik kennis maakte met de producten van keratine europa veranderde mijn leven.
Ik ben trouw aan de producten van de lijn Aqua de Arroz deze lijn heeft mijn haar ten goede doen veranderen.
Mijn haar uitval is gestopt en is veel dikker geworden.
De webshop Keratine europa is zeer betrouwbaar en de klantenservice is erg vriendelijk. Je producten komen op tijd aan.
Geweldige producten.

6. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

My product arrived to me damaged and…

My product arrived to me damaged and spilled, the only form of contact for customer services on the website is a Gmail email address but all emails sent to that address bounce back

UPDATE 20/01/26
Just to clarify in response to your reply: a WhatsApp message was also sent on the morning of 19/01/26, prior to this review being posted, and this message remains unanswered. This gives the impression that responses to public reviews are being prioritised over existing customer service enquiries.
The product itself was extremely poorly packaged, with no bubble wrap or protective packing material. As a result, the plastic container broke during transit and the contents spilled. What remains in the bottle is unusable due to air exposure.
The name used for this review matches the name and email address used to place the order, so locating my order should not present difficulty. That said, the order details could have been easily confirmed had the WhatsApp message been responded to.
Your website lists email, Instagram and WhatsApp as official customer service contact methods. I attempted two of the three (email and WhatsApp) and received no response via either channel.
Given the condition the product arrived in and the lack of response via your stated customer service channels, I will be requiring a refund. Please advise on how this should be processed.

16. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Keratin Europa

Svar fra Keratin Europa

Dear Customer,

Thank you for your feedback, and we are sorry to hear that your order arrived damaged. We understand how frustrating this situation can be, and we take such matters seriously.

Please note that damage during transportation is unfortunately beyond our direct control once the parcel has been handed over to the courier. Nevertheless, we always take responsibility for assisting our customers in resolving delivery-related issues in a timely and professional manner. Had we been contacted directly, we would have immediately worked with you to find a suitable solution and to follow up with the delivery service on your behalf.

We would also like to clarify that our website clearly provides several official ways to reach our customer support team, including WhatsApp, Instagram, and email. You could have contacted us through any of these channels at any time, and we would have been happy to assist you.

After receiving your review, we tried to locate your order in our system using the name provided in your Trustpilot profile, but we were unable to find a matching customer record. This makes it difficult for us to identify your order and investigate the issue properly. For this reason, we kindly ask that you contact us again through one of the official channels listed on our website so we can locate your order details and help you appropriately.

We are currently reviewing the reported email issue to ensure that no messages are missed in the future. Your feedback is valuable to us and helps improve our service.

We remain available and ready to assist you — please reach out to us via WhatsApp or Instagram at your convenience.

Kind regards,
Keratin Europa Team



UPDATE 20/01/26 - Dear Customer,

Thank you for your detailed message and for clarifying the situation. We sincerely apologize for the experience you have had — this is not the level of service or packaging standard we aim to provide.

With regard to WhatsApp, please note that our official customer service hours are from 09:00 to 17:00. Your message was sent at 17:54, which is outside our working hours. All messages received after this time are handled the following business day in the order they were received. Unfortunately, due to the volume of enquiries, your message had not yet reached the top of the queue by the time this review was posted.

We would kindly ask that you allow us a reasonable amount of time to respond before concluding that we are not addressing your concern. If you write to us via WhatsApp during or after business hours, one of our managers will definitely reply to your message as soon as your case reaches the front of the queue.

We are also very concerned to hear about the condition in which your product arrived. Our parcels are normally packed with protective materials, and what you describe does not meet our packaging standards. We are taking this seriously and will investigate why your order was packed in this way.

Regarding your request for a refund:
please contact us directly via WhatsApp or email and provide either your order number or the email address used for the purchase. Once we locate your order in our system, we will proceed accordingly.

We genuinely want to resolve this situation and appreciate your patience while we review your case properly.

Kind regards,
Keratin Europa Team

Vurdert til 5 av 5 stjerner

Geweldige online winkel is dit!

Een hele fijne online winkel is dit! Ik was al heel lang op zoek naar haarproducten zoals keratine of haar botox en producten die het onderhouden die in brazillie worden gemaakt. Deze winkel heeft het allemaal! Hun service is uitstekend en heel benaderbaar! Je kan met ze whatsappen en je bericht word snel beantwoord met uiterste klantvriendelijkheid! Je pakket word ook snel verzonden! Binnen 1/2 dagen al in huis! Hun product kwaliteit is uitmuntend! Ik raad ze zeker aan vooral als je hoogwaardige producten rechtstreeks vanuit brazillie wilt! Ze zijn zelf gevestigd in nederland dus je hoeft zeker geen zorgen te maken over bezorgdtijd.

26. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am super happy with the manager Elena…

I am super happy with the manager Elena who was helping me to organise my parcel with Naturese products to Greece. For me is the most important to keep a contact with the respresentative, while my package is on its way to my hands :! Next important thing it’s a quality. Of course, here - the company have original products. It’s easy to understand if you are using the same brand lot of years.
Warmest regards to the professional team of Keratin Europa !:)) Appreciate much !

15. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ordered the Marshmallow Keratin…

Ordered the Marshmallow Keratin mask..like it very much and smells also amazing..the only thing I dislike is the package itself,it's plastic and sometimes it's hard for me to open it or close it especially when my hands are wet while in the shower, would be much better if the package was different

31. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I would like to express my gratitude to…

I would like to express my gratitude to the company "Keratin Europa" for the high level of service and quality products! Keratin, Botox, Hair Restoration- the result exceeded all expectations: my hair became smooth, shiny and well-groomed. I especially liked the professional consultation and fast delivery. I recommend it to everyone who values quality and reliability!

6. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Servizio eccellente

Servizio eccellente, spiegazione chiara e dettagliata. Gentilezza e professionalità alla base di questo brand. Consiglio vivamente Keratin Europa. Prodotti professionali che non danneggiano per niente la struttura del capello. Grazie al tecnico che mi ha seguito step dopo step.💞💞

7. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been ordering materials from…

I have been ordering materials from Keratin Europa for a long time, this is my trusted supplier. Everything is always fast, clear, without delays. Fast delivery, excellent packaging.
I would especially like to note the manager Anna - very pleasant and polite, always in touch, helps with the choice, if necessary, consults on the compositions.
The products are original and high-quality.
Thank you for the stability and excellent service!

1. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Лучшие

Лучшие, всегда очень быстрый ответ и быстрая доставка, всё максимально удобно
❤️❤️❤️

6. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quería compartir mi experiencia…

Quería compartir mi experiencia trabajando con Keratin Europa. Llevo tres años trabajando como estilista en España, y desde el principio elegí este proveedor. Hasta ahora nunca he tenido ningún problema con ellos.

Las entregas siempre son rápidas. Normalmente hago mi pedido el lunes y para el fin de semana ya lo tengo en España, lo cual me resulta muy cómodo y me da tranquilidad.

Tienen un catálogo muy amplio, pero siempre me ayudan a encontrar la fórmula más adecuada para cada caso, según la necesidad del cabello.

Además, si en algún momento tengo dudas sobre el uso de algún producto o necesito instrucciones más detalladas, siempre me responden muy rápido y me asesoran con mucha atención. Eso es algo que realmente valoro y me encanta.

Personalmente me encantan las marcas Natureza, Eckoz, Honma Tokyo, Love Potion y Felps.

Por todo esto, para mí son los mejores en España.

1. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ady @Lakeside served us real good

Ady @Lakeside served us real good. Supported and explained our choices to us. You can’t but purchase something as long as it’s Ady giving you the tour. Happy happy happy. Thanks for assisting to make a purchase.
Paula

8. mai 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

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Lær mer om andre slags anmeldelser.

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