KEF Anmeldelser 192

Due to a wrong ordering on my side ,
I had to return a complet speaker set .
Despite the fact that the whole process was a bit messy due to Logistical challenges on KEF side , the customer service team was always accessible and very customer minded and resolved the whole issue incl refund in a very personal and friendly matter.

Absolutely stunningly good service from KEF: I have a pair of Q900s, several years old, and I had lost the spikes that came with them. Had a look online to see if I could find any for sale, but I couldn't. So, thought it was worth trying going straight to the source: I contacted KEF and, almost immediately, got a response from Andy in Customer Services who told me he'd have a look to see if they still had some (it's a discontinued speaker). Then, very soon after, he mailed me again to say there was a set of spikes on its way to me. They arrived the following morning. Service this good is a rare & precious thing these days. Absolutely fabulous service.

Contacted KEF after one of my children broke the pin off the back of one of my R700 floorstanding speakers. Andy from suppport was very helpful, sending a replacement part out quickly free of charge. Great product, great customer support.

Versenden Ware nicht und erstatten seit 1 Monat kein Geld zurück. Reden sich damit raus das Lager müsse prüfen ob die Ware versandt wurde. Es gibt aber weder eine Trackingnummer noch eine Versandbestätigung. Vermeiden Sie unter allen Umständen einen Kauf in diesem Onlineshop. Prüfen Sie einfach weitere Bewertungen anderer User. Ich werde nun einen Anwalt beauftragen um diese Firma zu verklagen.

Ordered via the KEF website and it arrived promptly. I had a query, which was resolved promptly over the phone. As for the KEF LS50 Meta, I'm super pleased with the build quality and sound clarity. I particularly want to mention the wider soundstage I'm experiencing—it's just exceptional and has elevated my music to the next level.

Hello KEF (UK) I am delighted that you have resolved my concern quickly due to the online stock shortage of one of your audio products. As a KEF customer, I will continue to recommend your products to my friends because I am satisfied with them. I have come to appreciate the wonderful sound of your speakers and headphones. Thank you very much.

Commande non reçu, j'ai envoyer des preuves de non reception a KEF qui me les ont demander, après avoir compris qui vont devoir me rembourer, sa fait 10 jours que je n'ai pas de réponse, j'ai envoyé 8 messages, rien ! J'ai tenter avec une autre adresse pour voir et ils ont répondu ! Donc il filtre mes messages pour ne pas me rembourser une commande a mille € jamais reçu ! C'est honteux et scandaleux !!!

Liked the service and products, but the website was not great.

I placed an order a directly through the KEF website to find that Kef actually don’t handle the logistics and some other distribution company handles it. I wanted to cancel my order but they couldn’t cancel it even though they had plenty of time between order and despatching. I returned them swiftly without even opening the boxes and it’s been 14 days since the collection without any acknowledgement or refund. Their CS team keeps saying be patient, but now it’s exceeding the timelines on their website. Very disappointing experience ordering directly from the manufacturer. I already own plenty KEF gear, but I wouldn’t recommend ordering directly from KEF as their customer service is somehow not able to do much in a reasonable time frame or provide clarifications. I’m hoping that I wouldn’t have to initiate a chargeback from the credit card company.

KEF customer service are excellent. Friendly, fast and informative. Unlike some others, such as AudioLab and REL. They also make good products they just don’t like talking to customers. I recently switched by Monitor Audio Silver 100 7g’s for KEF R3 Metas, and the difference is astonishing. Additional info I needed was easy to discuss and get an - if not definitive - then certainly helpful response.

Enceinte jamais livrée... Une unique adresse email qui ne répond pas. Angoisse, énervement. Pour ceux dans le même cas, la solution est de passer par l'Angleterre : service client (en plusieurs langues +44 (0)1622 958 961). Ils répondent .. c'est déjà ça. Mais pour qu'ils agissent . Prévoir d'appeler tous les 2 jours.

J’ai passé une commande le 19 mars 2025 sur le site officiel de KEF, marque pourtant réputée pour la qualité de ses produits audio. Le délai annoncé était de 2 à 3 jours ouvrés. Plus d’un mois après, je n’ai toujours rien reçu, le suivi TNT indique que la commande n’a jamais été expédiée.

Malgré plusieurs relances, KEF s’est contenté d’une réponse évasive sans jamais apporter de solution concrète ni procéder à un remboursement pourtant explicitement demandé.

Cette gestion lamentable est totalement incompatible avec l’image premium revendiquée par KEF. J’invite donc à la prudence ceux qui souhaiteraient commander directement sur leur site. Je reste aujourd’hui sans produit et sans remboursement, avec un service client devenu muet. Une expérience très décevante et frustrante.

Had an subpar experience with my purchase made last month for how the replacement of my product was handled.
Sam from the customer service team took over the handling of my case and it has been a breeze.

The team finally took my advice of using a different logistic company for the collection and it was done without a hassle. Sam was constantly checking in to make sure the process happens according to what’s agreed.

The new LS50 arrived the next day and I’ve been enjoying my music and movie ever since!

This is a prime example of how a company can grow and perform better when they are willing to listen and work with their customers. Well done Sam.

Outstanding products, awesome customer service, they respond fast, and right to the point. The prices could have been cheaper though. However, there's a cost to engineering perfection, you know.

Let me start by saying that I have been a loyal user of KEF loudspeakers for many years, consistently finding them wonderfully poised, superbly developed, and impeccably built.

Recently, I purchased a pair of KEF R7 Metas from the KEF Music Gallery in London. Having high expectations of the loudspeakers, I also hoped that the service would meet that same standard. Thankfully, I need not have worried.

Geoff and his team immediately set a high bar - even during our pre-demo chat over coffee. Once in the demo room, Geoff played a couple of carefully selected tracks to set the tone and showcase the loudspeakers' capabilities. He then handed me the iPad to select my own music, and for the next 50 minutes or so, I was swept up in a steady stream of amazement. The clarity, separation of voice and instruments, and the highs and lows I hadn’t heard before were truly impressive. These characteristics, especially considering the loudspeaker's size and cost, made the experience all the more remarkable. I wholeheartedly agree with a review I read that claims the R7 Meta is the "sweet spot" of the entire range.

There was no pressure or "hard sell," which I really appreciated. I was given ample time to form my own opinion. Admittedly, I might have been a bit mischievous, especially as I was hooked by bar 8 of the very first track.

I placed my order on the spot, and the support I received from KEF only continued to impress. They kept me updated on the delivery process, and even arranged for the courier to deliver the speakers up three flights of stairs.

From start to finish, the entire experience has been exceptional. Now, I look forward to countless hours of enjoyable listening.

Finally, thank you to everyone at KEF. You’ve not only created something truly amazing but have also made this customer feel like a valued part of the experience.

I had to cancel our order at the last minute due to an emergency. KEF were incredibly understanding - despite the product already being delivered - and refunded us with no issues or hassle.

Ware ist gut.
Aber der Service geht mal gar nicht. Emails werden erst in 3-4 Tagen beantwortet. Ich habe einen Artikel retourniert. Musste danach ca 2 Wochen auf mein Geld warten. Die Arbeitsgeschwindigkeit ist unterste Schublade.

My current set up runs a pair of Kef LS60 wireless speakers paired to a Kef KC62 Subwoofer hard wired back to the LS60's.
I wanted the freedom to place the Sub elsewhere in the room so researched the Kef KW1 wireless transmitter. This enables the sub to connect wirelessly to the speakers and now only requiring a power lead to the sub. The KW1 was initially on back order so a quick email to Kef support and a prompt reply from Claire who said the KW1 was expected back into stock shortly. Approx 10 days after order the KW1 arrived and I set about setting it up and pairing it to the Sub. Set up was seamless and simple which then meant I could play with the sub positioning in the room to get the desired sound I prefer. So far my Kef journey has been amazing. The products live up to their high end quality / quality build reputation and the sound and separation just blows me away every time I use the set-up.

I don’t normally do reviews but we are delighted with the SL60s from Kef. I am personally delighted because my living room isn’t cluttered with amps and other equipment.

Couldn’t be happier with the service from Kef and in particularly the help and advice from Gabriel and Claire in customer service.

Firstly double boxing of speakers is a good sign of a company that cares about it products. Note the speakers are very heavy so if in doubt get some help when moving around. Fit and finish is first class with a very good piano black finish the speakers have a sense of quality about them. Music reproduction is so natural highs have good snap about them with mids giving great detail and the bass going low but never flabby always solid. KEF do know how to make quality speakers. Personally I really do think these are my end game speakers.