I’m updating my review of 2nd October in which I commented that I had not received helpful after sales service. However, I have since discovered that I was trying to contact the Katie Blake company th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Contacted this company due to an issue with a lean-back dining chair purchased in July 2023. They replied quickly with advice, sending out spare parts until the issue was resolved. We are so pleased... Vis mer
I emailed Katie Blake about some replacement rubber pads for my glass table. To be honest I wasn’t expecting much (sadly we don’t expect much from customer service anywhere these days) but my faith h... Vis mer
Excellent customer service. Sara Blake went above and beyond to help replace a mechanical part replacement on reclining garden chair. When we struggled, she got Adam to help fit it and support was fir... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Katie Blake Furniture is a leading British manufacturer and designer of high-quality outdoor garden furniture. We also supply other outdoor accessories such as parasols, cushions and night covers to complement our furniture. Families are the heart of our business and being a family run company for over 45 years this is very important to us. We have a large selection of stylish designs made from easy-care materials at affordable prices, making our furniture a great addition for everyday family life. We pride ourselves on being a friendly voice at the end of the phone, which can be hard to find in this new age of technology. With our busier lifestyle schedules nowadays, we strive to supply a speedy response and solution to any enquiry. Our Katie Blake Furniture is featured in a multitude of Garden Centre's and Department stores across the UK and Ireland. This has helped us build a positive and respected brand name, along with our carefully selected, high-quality raw materials, extended warranties and excellent customer care. All of our Garden Furniture is hand woven to give that personal touch. Our products are quality checked to a high standard, and supported by hard wearing, rustproof aluminum frames, making each set lightweight, unique and durable. You can trust that when you purchase Katie Blake Furniture you will receive a product that will last you for many years to come, with the added confidence that you will receive excellent aftercare customer service.
Kontaktopplysninger
Unit 1 Airbourn Industrial Estate, SS9 4EX, Leigh on Sea, Storbritannia
- 01702 527814
- Sales@katieblake.co.uk
- katieblakefurniture.co.uk
4,4
Enestående
231 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
Very good service and communication.
Rang me to say an item would not be in stock for a few weeks (which I already knew for the website)
8. februar 2023
Svar fra katieblakefurniture.co.uk
HI THERE AND THANK YOU FOR LETTING US KNOW THAT OUR CUSTOMER SERVICE TEAM IS WORKING PROPERLY AND THANK YOU FOR THE REVIEW.
Very helpful staff and an easy to use…
Very helpful staff and an easy to use website when ordering online.
21. februar 2023
Svar fra katieblakefurniture.co.uk
THANKS FOR THE REVIEW, I DO HOPE YOUR FURNITURE PROVIDES A HIGH LEVEL OF COMFORT.
My furniture cover developed holes…
My furniture cover developed holes Katie Blake would not offer me a replacement as it was 1 month out of a 2 year warranty. Did not even offer a discount. I ordered another one it is far less quality Material and dies not fit the furniture well like it’s not made for it very disappointing
5. januar 2023
Svar fra katieblakefurniture.co.uk
Hello my name is Jack the Chairman at Katie Blake. I have had time to investigate your comments. You originally purchased the cover from one of our retailers in Essex, View Garden Centre and did this on May the19th 2020. That makes it 2 years and 8 months since you purchased it so 8 months over the guarantee not one month as you state. We did offer you a discount as an existing customer it shows on your Invoice we sent to you at 10% existing customer discount. You said we didn't even offer you a discount so that's not true! The new covers do fit and they are intentionally shorter than the old ones allowing air to circulate by not dragging on the ground. You must tie the cover by pulling on the bottom tie. Once again I apologise for any problems but to be honest I am happy the way we handled your complaint.
Brilliant service
We wanted to order our gazebo but needed to know that we had enough clearance above our bifold doors. The customer service was excellent, they even went out and measured it to make sure. The delivery service was so good too, I ordered it Monday evening and it was delivered Wednesday morning! We are so pleased with the gazebo we bought- thank you to everyone at Katie Blake
31. januar 2023
Svar fra katieblakefurniture.co.uk
Thank you Sue for this lovely review I am very pleased that you are happy with our Gazebo. Don't forget our range of luxury furniture and you will get 10% off as an existing customer.
Great service from ordering stage right…
Great service from ordering stage right through to delivery and quality of products excellent.
21. februar 2023
Svar fra katieblakefurniture.co.uk
Wow, thanks for that lovely review. Jack Chairman at Katie Blake.
5 star service.
5 star service.
Once again fantastic service from order to delivery with Sharon going above & beyond to accommodate us with delivery times.
18. januar 2023
Svar fra katieblakefurniture.co.uk
Thanks for your review I am very pleased Sharon, who is a great asset to us looked after you. Jack Chairman at Katie Blake.
Easy website to order from
Easy website to order from, hope the delivery is just as good xx
15. desember 2022
Svar fra katieblakefurniture.co.uk
Hi Angela thanks for a great review. Jack the Chairman at Katie Blake. XXXXXXXXX
Great patio product
Great product, strong, sturdy and great quality. Fantastic customer service support when I had a query.
14. september 2022
Svar fra katieblakefurniture.co.uk
Thanks very much it's nice to see our customers happy.
Furniture covers exchange
Fantastic customer service as initially I ordered the wrong furniture cover. Service was extremely helpful & pleasant. Advice helpful and polite.
I’ll definitely shop again when needed.
Thanks
10. november 2022
Svar fra katieblakefurniture.co.uk
Thanks Amanda we are pleased you found our service good.
Gazebo
Gazebo looks great and was easy to install. Order delivered promptly. Good company to deal with.
25. november 2022
Svar fra katieblakefurniture.co.uk
That's great, thank you.
Svar fra katieblakefurniture.co.uk
Excellent we try to please.
I purchased covers for my patio sofas…
I purchased covers for my patio sofas and table. The covers arrived quickly and they are a perfect fit for the furniture. I'm delighted with my purchase and I know the furniture will be protected throughout the winter months; exactly why I needed correctly fitting covers.
11. november 2022
Svar fra katieblakefurniture.co.uk
Thanks for your lovely review.
Great gazebo
I am really pleased with my gazebo/pergola. It is as described and seems well made. When I had a small issue they sorted it out for me no problem.
10. november 2022
Svar fra katieblakefurniture.co.uk
Hi, we hope you get many years enjoyment using the Pergola.
Very impressed with quick delivery and…
Very impressed with quick delivery and workmanship was excellent. It was well worth the price and looks stunning.
29. oktober 2022
Svar fra katieblakefurniture.co.uk
Excellent have a lovely time with your Katie Blake chairs not too long before the spring. MD.
Excellent products
Excellent products. Very comfortable and stylish. Have purchased the Katie Blake covers.
20. oktober 2022
Svar fra katieblakefurniture.co.uk
Well done its good to use a cover.
Brilliant service and an excellent…
Brilliant service and an excellent product. Cover is great for our table and 4 chairs. Cover stays in place even high winds. Would throughly recommend.
19. oktober 2022
Svar fra katieblakefurniture.co.uk
We are pleased that everything is good, thanks for the review.
Outdoor covers
Bought new outdoor furniture and got covers to match. Furniture came from local garden centre but they dint have the matching covers so went direct to Katie Blake. Arrived within a few days, excellent quality and hope will last. These covers means that the furniture is warranted for 10 years which is great.
1. juli 2022
Svar fra katieblakefurniture.co.uk
Well done, sometimes our retailers decide not to buy our covers so very pleased you came direct to us.
Good price
The information regarding when to expect delivery was very informative.
The product is very well packaged and will not be assembled until spring.
21. september 2022
Svar fra katieblakefurniture.co.uk
That's good, assembly of the table is very easy.
Patio furniture
Bought round table and 4 arm chairs gir our new home
Reduced by£500 by local garden centre
Very comfortable bought cover for the set
9. august 2022
Svar fra katieblakefurniture.co.uk
Excellent that is a big discount.
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