Not A Boring Box .co.uk Anmeldelser 217

In relation to a purchase made by our business, we purchased 4 x LP storage boxes which where received in good time.
2 issues faced us upon receipt , firstly the boxes do not allow for protective sleeves which are required for rare albums, secondly the boxes where received damaged.
This was via Amazon and this retailer sells under monarch trading on Amazon.
It was reported initially as not suitable and then we rang the seller and explained this as a return was required.
We tried to return the boxes through Amazon but the only return option was that us the buyer pays the shipping, with this we took to Royal Mail who quoted £22 for the return.
As this was a third of the overall cost we speculated on keeping them until we opened the rest of the packages and found the boxes where damaged, again we tried to initiate a return via Amazon and again buyer pays the shipping.
We contacted the seller with this information only to get a barrage of stone walling and refusing to pay the return shipping costs.
I found the level of the sellers effort involved not agreeing an amicable solution quiet outweighed the value and although the seller in now in receipt of the damaged goods they have only refunded the original purchase price with no shipping costs refunded.
In my opinion be careful dealing with this seller as their avoidance to deal directly and bounce any complaints back to Amazon and hide behind his shell trading name is questionable, despite the fact any returns go back his limited company name “not a boring box company Ltd”

Thanks for the reply but not actually based on facts , your return strategy on Amazon does not allow customers to return packages regardless of change of mind or damaged, the only option we chose was damaged not fit for purpose then went through reams of excusesfrom you, we paid the return shipping and emailed you directly and you avoided your responsibility as a distance seller nor acknowledged the damage which is not surprising and also how is it cost effective for us to drive 15 miles with fuel costs etc plus our time for shipping which was £15 , we will be pursuing this legally from this point

Day 10 and still not dispatched, I hate leaving bad reviews but have exhausted other options. There’s been no communication from them since purchasing, I emailed 4 days ago, and they do not have a phone number I can call. I purchased 5 items totalling £112, the items I purchased are still showing as in stock on the website.

UPDATE
Issues have now been resolved. Part of my order was/is out of stock, so I have received 2 items out of 5 and the rest has been refunded. Website has been updated accordingly.

Had a bad experience ordering with them, but Boring Box refunded my fiver delivery costs and gave me a free box (as 2/6 panels on one of my order were damaged). I am happy with how the support fixed my complaint.

Excellent service. I ordered some Lego storage boxes that were initially out of stock but had an expected delivery date. There was a delay, which was completely outside their control, yet they took the time to email me personally with updates. That level of customer service is rare these days. The boxes have now arrived and my two boys are over the moon with their new Lego storage!

What an amazing company. I needed to replace a basket bought several years ago. I managed to find the company & ordered online. I received a reply shortly afterwards informing me they were out of stock but offered an alternative or a slight delay in delivery. I was amazed that my email was replied to at 23.00hrs. Incredible after sales service. I need to look through their vast catalogue to see what else I’d like!

Ordered 3 December 2025. Items have still not arrived. Evri emailed to say they were out for delivery on 5th Dec but then received an email saying delayed. I have been emailed to say items will arrive before Christmas but not told when. Can the company Not A Boring Box contact to let me know when Evri will deliver. If this can not be done I would like a full refund so I can arrange for alternative gifts for Christmas. Neither of these companies can be contacted by phone so avoid at all costs.

The Revita crisp bread container I ordered arrived on time and is the right size for my cupboard shelf.

The company sent a complete different colour to what was ordered !!!

Product as advertised and arrived swiftly

You cancelled my order because you did not have the advertised items

The boxes arrived quickly & they are brilliant! I have bought a lot of these boxes, they are brilliant for storing cleaning products & store cupboard food. I will be purchasing some more in the future.

I waited for ages for my order to arrive. When I checked to see what the delay was, I found that they had cancelled the order without any reason given.

Order was cancelled by the company and without notification / reason. Still chasing up refund and without reply. Avoid.

no box . order cancelled

Super efficient website with clear and accurate sizings. Have been buys jars for my new pantry and the quality of the packaging has been excellent. 15 glass containers delivered over a couple of deliveries and everything perfect. Will def use again. Great find

Perfect, couldn’t ask for better quality. So helpful and answered my questions I had

What a great company! Unfortunately the colour I choose became unavailable but they immediately let me know and I was able to swap to another! The order then came shortly after. REALLY pleased with it Thank you!

Fantastic company , very fast service, great products , can’t stop buying from them !!

Fabulous glass jars for my client’s new pantry! And super fast delivery too. Thank you so much.

Perfect as always: amazing products, amazing client service.
Many thanks!