I’m updating my review of 2nd October in which I commented that I had not received helpful after sales service. However, I have since discovered that I was trying to contact the Katie Blake company th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Contacted this company due to an issue with a lean-back dining chair purchased in July 2023. They replied quickly with advice, sending out spare parts until the issue was resolved. We are so pleased... Vis mer
I emailed Katie Blake about some replacement rubber pads for my glass table. To be honest I wasn’t expecting much (sadly we don’t expect much from customer service anywhere these days) but my faith h... Vis mer
Excellent customer service. Sara Blake went above and beyond to help replace a mechanical part replacement on reclining garden chair. When we struggled, she got Adam to help fit it and support was fir... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Katie Blake Furniture is a leading British manufacturer and designer of high-quality outdoor garden furniture. We also supply other outdoor accessories such as parasols, cushions and night covers to complement our furniture. Families are the heart of our business and being a family run company for over 45 years this is very important to us. We have a large selection of stylish designs made from easy-care materials at affordable prices, making our furniture a great addition for everyday family life. We pride ourselves on being a friendly voice at the end of the phone, which can be hard to find in this new age of technology. With our busier lifestyle schedules nowadays, we strive to supply a speedy response and solution to any enquiry. Our Katie Blake Furniture is featured in a multitude of Garden Centre's and Department stores across the UK and Ireland. This has helped us build a positive and respected brand name, along with our carefully selected, high-quality raw materials, extended warranties and excellent customer care. All of our Garden Furniture is hand woven to give that personal touch. Our products are quality checked to a high standard, and supported by hard wearing, rustproof aluminum frames, making each set lightweight, unique and durable. You can trust that when you purchase Katie Blake Furniture you will receive a product that will last you for many years to come, with the added confidence that you will receive excellent aftercare customer service.
Kontaktopplysninger
Unit 1 Airbourn Industrial Estate, SS9 4EX, Leigh on Sea, Storbritannia
- 01702 527814
- Sales@katieblake.co.uk
- katieblakefurniture.co.uk
4,4
Enestående
231 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great personal help service
10. juni 2024
Svar fra katieblakefurniture.co.uk
Thanks you for sending a 5 star review,
Svar fra katieblakefurniture.co.uk
Thank you very much Lorna for your 5-star review.
They are not a brilliant fit and have…
They are not a brilliant fit and have already blown off twice!
10. juni 2024
Svar fra katieblakefurniture.co.uk
Dear Sir, you need to pull tight the cord at the bottom to secure the cover.
Very strong is service dept.
4. juni 2024
I bought the quick part for my table…
I bought the quick part for my table and chairs. It doesn’t fit too small not impressed.
4. juni 2024
Ex service can't fault
Ex service can't fault, we ordered a furniture cover that was out of stock but they found one and delivered it quickly. Thank you
30. mai 2024
Very helpful and quick to rectify any…
Very helpful and quick to rectify any discrepancies, quick delivery and good quality furniture
22. mai 2024
Svar fra katieblakefurniture.co.uk
Karen thanks very much for your 5 star review.
Furniture Cover Not Fit For Purpose
The furniture isn't cheap, but is lovely, it's just a shame that the furniture covers are not of the same quality, yet are required as part of the guarantee. The old style ripped, but was secure on the furniture. The new style cover hasn't ripped so far, but comes off all the time as there isn't any attachments around the chair legs (like there used to be). It comes off in any wind, and also with rain as it gathers pots of water. I did contact customer services but they weren't helpful and advised buying bunjees to place around the bottom of the furniture - not really a 'solution' when you pay so much for their products and it doesn't do the job needed.
22. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra katieblakefurniture.co.uk
We are very sorry you do, not like our new covers. With technology, we have improved the cover by getting better weather resistance with a lighter-weight fabric meaning it is easier to handle. I understand that the draw string at the bottom of the cover should be pulled tight but in your case, that is not happening, our apologies.
Great quality and Efficient Delivery
Delivery was sooner than expected and drivers/furniture builders polite and efficient. Furniture is excellent quality and looks fabulous on our newly cleaned patio!
17. mai 2024
Svar fra katieblakefurniture.co.uk
Great news Maureen, please enjoy your Katie Blake furniture.
Where is it?Haven’t received my order so I can’t…
Haven’t received my order so I can’t tell you what I think!!
23. mai 2024
Svar fra katieblakefurniture.co.uk
Sorry, we have no idea who you are or what your order looks like.
Svar fra katieblakefurniture.co.uk
Thank you for your kind review,
Svar fra katieblakefurniture.co.uk
Excellent news please enjoy your Katie Blake Furniture. Thanks for the 5 stars.
Svar fra katieblakefurniture.co.uk
Thank you for your kind review!
Svar fra katieblakefurniture.co.uk
Thank you for the 5 Star review!
Excellent customer service
We had a problem with the table and the helpful lady on the phone suggested we contact the retailer which we did and they sorted it the next day. I just purchased a cover and had a query which was dealt with quickly and efficiently. Knowledgable staff.
3. mai 2024
Svar fra katieblakefurniture.co.uk
That's great to hear! Thank you for the great review.
Extremely helpful when I ordered a…
Extremely helpful when I ordered a parasol that arrived damaged . They sent a replacement immediately.
26. april 2024
Svar fra katieblakefurniture.co.uk
Sorry you received a damaged item, but glad we were able to resolve this swiftly for you!
Svar fra katieblakefurniture.co.uk
Hi, thanks for the review. We agree and are working on that right now.
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