Juwelo.com Anmeldelser 

287
•
TrustScore 2.5 av 5

2,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

No recomendable. La compra va bien, pero si tienes algún problema, la comunicación es imposible. Enviamos un anillo a reparar porque la joya se movía hace dos meses, y no hemos obtenido aun ninguna n... Vis mer

Vurdert til 5 av 5 stjerner

J'ai commandé une bague argent et tourmaline rose et verte du Brésil + une paire de boucles oreilles argent et topaze blanche.Les 2 bijoux sont arrivés à mon domicile très vite, 4 jours après. Embal... Vis mer

Vurdert til 2 av 5 stjerner

Au début c'était correct, maintenant trop cher pour la qualité médiocre, quant au remboursement après un retour, il ne faut pas être pressée...donc plus jamais. J'ai même un doute concernant l'authent... Vis mer

Vurdert til 1 av 5 stjerner

J'ai commandé une paire de boucles d'oreilles. Très déçue à réception. Elles étaient minuscules rien à voir avec leur descriptif. Donc retour. Ils vous envoient leur superbe catalogue, mais je... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Opplysningene stammer fra ulike eksterne kilder

We are your Gemstone Jewelry specialist.


Kontaktopplysninger

2,7

Under middels

TrustScore 2.5 av 5

287 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,7

Alle anmeldelser

(287)

7 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

There was no way to communicate with…

There was no way to communicate with you, I tried many times to reach a live person. The stones you sent in the ring, both were too yellow to be mexican opal and one was badly fracrured and the item was unacceptable.

21. april 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Juwelo.com

Hi Gerald,

We're sorry you were unhappy with your order but you were able to reach us and we issued a full refund for the ring. As our phone message states, customer service is located in Germany so we work regular business hours in a different time zone. Also, we are closed on weekends. We would be happy to speak with you but because you are on the West Coast, it is very early in the morning by you when we go home for the night so we chose to contact you by email.

Again, we are sorry for your disappointment and sending damaged stones is not acceptable to us. Regarding stone color, you ordered Buriti Fire Opal which is not as strongly orange as Mexican Fire Opal. You are always welcome to contact us if you specific concerns regarding our gemstone jewelry,

Best regards,
Juwelo USA

Vurdert til 1 av 5 stjerner

Wouldn't buy again

Product was not like picture and was backs where bent and the clasp was not right did not fit to hold in place

21. april 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Juwelo.com

Hello,

Could you please contact us directly at customerservice@juwelo.com because this sounds damaged and you should be refunded for this purchase,

Best regards,
Juwelo USA

Vurdert til 5 av 5 stjerner

Thrilled with my purchase!

I am thrilled with my purchase! great prices for a quality product. i got two men's rings. a 2 carat garnet in silver, and a 3.7 carat pink fluorite, with 8 little clear topaz gems, set in silver. delivery was fast, and the rings are holding up amazingly well considering the fact i wear them all the time, even while gardening.

19. april 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The jewelry is beautiful but I really…

The jewelry is beautiful but I really wish a certificate of authenticity would be included with purchase it would really set them apart from other online merchants and would add to customer confidence.

12. april 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The jewelry that I purchased was way…

The jewelry that I purchased was way more gorgeous than I could have imagined. Juwelo will be my go- to store from now on for those very special gifts for friends and family. Thank you so much for my beautiful gemstone rings. Gratefully, Dr. Johns

26. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I ordered two rings and loved them…

I ordered two rings and loved them both! I received them in the mail within 4 days, so the service was quick too. My only snag was one ring was too large for my finger- not the ring size, that was fine- just the actual ring setting. I contacted the company and they sent me a label to return it. I think the other ring is lovely, and overall I'm satisfied with my experience.

20. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Pleased to encounter this business.

The product line was lovely, and in many cases unique. The prices were excellent. My only concern is that I want to know more about the origins and/or treatments of any gemstones.

Fancy names are fun, but I want to know if a stone was mined or lab grown. And I really want to be sure to know if it was treated with heat or coated with a chemical that can wear away if the gem isn't cared for properly. This doesn't diminish the value of the jewelry in my eyes, but it gives me the advantage of knowing how to enjoy them for a longer time.

18. mars 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Juwelo.com

Greetings from Juwelo,

Thanks for your feedback. First we should say that none of our gemstones are lab-created. However, some are subject to various treatments. There are two ways to find out more about the gemstones at Juwelo. You can visit our website here to read about caring for your jewelry and any treatments:

https://www.juwelo.com/treatment-care/

Another way is to just email us at customerservice@juwelo.com and we'll be more than happy to address your concerns about our gemstones. These are questions that many of our customers have and we love to answer them.

Thanks again for shopping with us. We hope to see you again.

Your Juwelo Team

Vurdert til 5 av 5 stjerner

Very Happy

I ordered 5 pairs of earrings in the $19-$29 price range. They were much nicer than expected with the exception of one pair that arrived damaged. They went above and beyond to correct it. I received excellent customer service.

17. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful jewelry from Juwelo

My experience with Jewelo has been exceptionally wonderful.
Many jewelry items I buy are for myself,grandchildren,daughter, and friends.
Happy with all purchases to date.
Sincerely,
Karen

16. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

i oder 3 rings but not pick up ring.

i oder 3 rings but not pick up ring.
very bad thay get my money and not send the rings
dont oder this web

7. mars 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Juwelo.com

I'm sorry but we immediately refunded your payment as your address was incorrectly stated on your order.

Vurdert til 1 av 5 stjerner

Malgré de trés belles photos sur le…

Malgré de trés belles photos sur le site et des avis consommateurs positifs sur les bijoux JUWELO je suis trés déçue par ma commande. Les pierres sont mal serties mal montées sur la bague livrée. La bague est même déformée par le mauvais sertissage.
Première expérience, grosse déception. On nous envoie un beau livre avec la commande mais la qualité du bijou est décevante.

3. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The information on my ring said ,2-3…

The information on my ring said ,2-3 days shipping.apparantly it was incorrect.it actually was,10-12 days to make the ring,then 2 day shipping.i was several times the ring was being shipped the next day.it hasn't been shipped.i don't know if I'll ever get the ring.

28. februar 2018
Anmeldelse skrevet uten oppfordring
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Svar fra Juwelo.com

Hi Terry,

Thanks for your order with us but we are unsure of your problem with it. You placed your order on the 8th and it arrived on the 13th. We state that orders will take 2-5 business days and the USPS states that this package arrived in 3 business days. We're sorry you were unhappy with our service but it appears that everything went fine.

Best regards,
Ted

Vurdert til 5 av 5 stjerner

I have bought several pieces of jewelry…

I have bought several pieces of jewelry from Juwelo. The return policy is fabulous. It's a no risk purchase. If you don't like the piece you can send it back. I have several piece that I love and wear regularly from Juwelo. They are unique and the stones are lovely.

28. februar 2018
Anmeldelse skrevet uten oppfordring

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