Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

This company needs to redesign their product. I am a first-time customer and I purchased a device with a charger and a separate container of pods. From the beginning it was complicated to figure out h... Vis mer

Vurdert til 3 av 5 stjerner

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Vis mer

Vurdert til 4 av 5 stjerner

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Vis mer

Informasjon om virksomheten

  1. Butikk med e-sigaretter
  2. Vapebutikk

Om JUUL

Skrevet av virksomheten

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

352 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 83 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great product

Great product! Easy to use! Quick charging and great taste! Couldn’t ask for more! It doesn’t leave that horrible aftertaste that disposable vapes do. Definitely recommend!

7. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Customer Service

Very friendly customer service. I cannot remember the name of the guy but he answered all my questions about the products. thanks

11. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A big thank you to the team at…

A big thank you to the team at Westfield! As a first time buyer of Juul or vapes in general, I was made to feel welcome in the store and the team were very knowledgeable and made me feel at ease. It’s rare to get that kind of customer service these days, but the staff really seemed to care. I would definitely recommend and I’ll be going back soon.

2. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

WESTFIELD

Frequently visit the Westfield (Shepard's bush) branch and each time the customer service is immaculate and the level of professionalism is great! ALL staff is polite and very talkative.

1. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Dropped by the White City store

Dropped by the White City store, and could not be more pleased with the experience! As an ex-smoker, the guys were really informative, helpful and made it easy to make the switch. All staff were extremely friendly, and I have been coming in just to spend time because they are so welcoming! Would definitely recommend.

29. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible

Terrible ! What word could be worst than terrible ??

My last 3 orders experience:

1) charge me twice !! And told me once is preauthorised and another once is the actual charge. So if I order 50 pounds of pods . I need to have £100 in the bank ??

2). Chard being charge , then the order page show declined . Have to wait two days for the money to be refunded .

3) order before the trip and choose 24 hours deliver . Nothing happens after 30 hours ! Email and check with them . Been told I have to contact the bank coz the transaction is still pending . It’s the first time I been told by the shop to call my bank to release the transaction! What a shxt joke !!

What worth to mention is , I contact them with the support page which fill up all my information included the order number , the customer service replied me : please provide your phone number … seriously?? Can you read or are you that unintelligent? It’s already in the email I SENT !!!!

I bin the juul device . So done with this company ! Full of shxt !!

30. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Hisham er været en fantastisk og god…

Hisham er været en fantastisk og god kørelære der hjalp mig igen og igen med at lære at køre lastbil. Det rart at have sådan en god kørelære når man skal lære at køre sådan en stor bil. Han tøvet ikke med at gentage samme øvelser og han har været meget tålmodig og hjælpsom.

Omar hat været en rigtig god underviser der ikke tøvet med at hjælpe og svare på vores spørgsmål og hjælp os selvom undervisining var færdig. Han tog telefonen hver gang vi havde et spørgsmål

23. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful company

Awful company. The customer service is appalling, they don’t know what they’re doing and have essentially blocked my account for a very simple update of personal details, with no attempt to fix it and no intention to do so.

Also products are constantly leaking and there’s no recourse for this.

And to the person who is inevitably going to respond telling me contact customer service who will be 'happy to help ' - it is the customer service team who have created the issue, they have REFUSED to help and are now ignoring all efforts to make contact - I HAVE EXHAUSTED ALL OPTIONS HERE - so why don't you tell me what you are going to proactively do to fix this?!

22. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Empty pods terrible customer service

This is the first vape that I have found works for me, but… they are not widely sold so I need to buy certain stores. Actually works out more expensive buying online on their website as you then have to pay delivery. After buying 4 packets with 3 pods, either defective or empty, I put in a compliant to customer service hoping they would just replace. I then was told to open an account which I did, was then told to forward the account details, which I did, several times, even though I felt uncomfortable sharing personal details, and still no help at all. So, great product, poor service when it goes wrong.

4. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til JUUL

Svar fra JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Vurdert til 3 av 5 stjerner

Good product but expensive.

The vapes are very good and have been instrumental in allowing me to give up smoking due to the quality of the Virginia Tobacco flavoured product. From the very beginning of adopting this product I felt that the amount of fluid in each pod was a bit stingy and now that their prices have gone up by a significant amount I may, as others have done, be looking for a cheaper solution. Such a shame as it is a good product but it seems the company is undermining themselves by being just too money grabbing.

12. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Juul2 cartridges leak too often

Juul2 cartridges leak too often - even when stood upright. The company’s response is to suggest you replace the cartridge and wash your hands. Not good enough, either fix the problem or supply a container that stops the device leaking over your clothes!

10. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til JUUL

Svar fra JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Vurdert til 5 av 5 stjerner

First time user of a vape

First time user of a vape . Was recommended this one and after a lifetime of tobacco smoking it's a surprisingly good alternative, also really like the app. to keep a check on usage / trends and so on

10. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Good product but capsules don’t last long

I like the convenience of having the juul capsules delivered to me, and I think it’s a good product. I think customers who buy via direct debit and monthly subscription should be rewarded more via loyalty discounts. I have found that the vaping capacity of the capsules has reduced since I started using them, and they run out too quickly. So I’m having to spend more money on capsules, and they’re not that cheap. I may have to look into finding an alternative to juul for these reasons.

23. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til JUUL

Svar fra JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Vurdert til 3 av 5 stjerner

Mostly works fine however this product…

Mostly works fine however this product (JUUL2) is prone to Leaking quite regularly.

It can be unpleasant if this happens and i'd say it happens more regularly than it should.

Even after replacing the device, the new one did the same thing.

23. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til JUUL

Svar fra JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Vurdert til 3 av 5 stjerner

I like the taste and convenient size

I like the taste and convenient size. However I have problem with the liquid frequently leaking from the device

23. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til JUUL

Svar fra JUUL

We're sorry to hear you've had an issue using a JUUL product. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv