After a problem with delivery (caused by Royal Mail) and speedy intervention by a member of your staff the parcel arrived next day by DPD. The goods are nice quality. Unfortunately, of the 8 items o... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Arrived very promptly but unfortunately I'll be returning it as it's not what I expected. Too long for my liking and I assumed it had pockets
Always used them when we had a local store .so ordered on line very happy with the service delivery excellent.ordered 2 t shirts.good quality ,was unsure about sizing but fit was spot on .just ordere... Vis mer
Selskapet har svart
Delivery slow compared to other places. Paid extra 99p for next day delivery but it took a full week . Excellent quality at sensible price so worth the wait.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Kontaktopplysninger
32-34 Sampson Road North, B11 1BL, Birmingham, Storbritannia
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4,6
Enestående
531 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 20 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good communication
Very good communication , my jumper arrived the next day
Nice product and value for money, will use again
6. januar 2025
Good communication. Good products
Good communication. Prompt delivery. Pleased with items
29. desember 2024
Svar fra Just Elegance
Hi Susan
Thank you so much for your kind words! We're thrilled to hear you were happy with the communication, delivery, and your items. We look forward to serving you again!
Regards
Team JE
Perfect fit of long cardigan and good…
Perfect fit of long cardigan and good quality. Delivery time great.
14. desember 2024
Svar fra Just Elegance
Hi Isobel
Thank you for your kind words! We're thrilled to hear that you love the fit and quality of your cardigan. We're also glad the delivery met your expectations. We hope to serve you again soon!
Regards
Team JE
Finding a fashion product I like
I used to buy Just Elegance clothes regularly. However, with shops closing down was unable to find Just Elegance (only a limited stock) in the Factory Shop. I was browsing through the fashion outlets on line and found Just Elegance. Site was easy to use, very efficient text mails and delivery within a few days. I have definitely found my niche again with Just Elegance. Thank you.
9. desember 2024
Svar fra Just Elegance
Hi Rosalyn
Thank you so much for your lovely feedback! We're thrilled to hear that you've rediscovered Just Elegance and that your online shopping experience with us was seamless. It's wonderful to know we've earned a place in your wardrobe again.
Your kind words about our site, communication, and delivery mean a lot to us, and we’re committed to continuing to provide you with the quality and service you deserve. We look forward to serving you again soon!
Thank you for your loyalty and support.
Regards
TEAM JE
Lovely jumper
Prompt delivery. The jumper is lovely, true to size and good quality. Wouldn’t hesitate to place orders again.
9. desember 2024
Svar fra Just Elegance
Hi Pauline
Thank you so much for your kind words! We're thrilled to hear that you love the jumper and found it true to size and of good quality. We look forward to serving you again soon!
Regards
Team JE
Wasn’t as good as the picture
I was a bit disappointed at the cardigan as it didn’t look so nice as in the picture.
1. desember 2024
I have not received the blouse I…
I have not received the blouse I ordered so to date I cannot rate your company.
29. november 2024
Svar fra Just Elegance
Hi Maigread, on our end the order is showing as delivered at 14:01PM @06/12/2024.
As We can see you ordered on Friday 29/11/24 after 5 pm, so the order was dispatched on Monday 02/12/24, as we lead up to Christmas, shipping times will be delayed else the normal delivery time is 3-4 working days please allow for this .
Regards
TEAM JE
Need to order the next size up
I already have 2 pairs of the trousers in this style, so ordered 3 pairs in the same size, all arrived too small so have to return and try larger size.
12. november 2024
Excellent service by Just Elegance
Excellent service by Just Elegance. One pair of trousers I ordered were not available so received an email from them to see if there was anything else I wanted to replace them or a refund. I chose something else and it all arrived swiftly in one package. Excellent service.
8. november 2024
Garments not as described
One of the items delivered was not as ordered. Despite having the same code as on website, delivery was not as described on website.
I have returner both items today
5. november 2024
Easy to order arrived on time
Easy to order arrived on time
Order complete and prices good quality good
9. oktober 2024
CUT OFFS
FRIENDLY AND HELPFULL STAFF WHEN i CALLED PROMPT DELIVERY
UNFORTUNATELY THE GARMENTS i ORDERED WERE TOO BIG FOR ME
GREAT QUAL;ITY FOR GOOD PRICES
26. september 2024
Svar fra Just Elegance
Thank you for your kind feedback! We're so glad you found our staff friendly and helpful and appreciated the quality of our garments. We're sorry to hear that the sizing wasn’t quite right for you
Please don’t hesitate to reach out if you’d like assistance with an exchange or advice on sizing for future orders. We’re here to help.
Regards
Team JE
Lovely dress but darker colours than I…
Lovely dress but darker colours than I expected. Fits lovely and reversible too !! Speedy delivery
24. august 2024
Great service and a beautiful product!
13. august 2024
Svar fra Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that you love the product. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future! 😊
- TEAM JE
Svar fra Just Elegance
Thank you so much for your kind words! We're delighted to hear that everything was just as you expected and that you were pleased with the delivery speed. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Best regards,
TEAM JE
My items arrived neatly packed and…
My items arrived neatly packed and intact. Very satisfied with the Dress and Teeshirt, both of good quality.
13. august 2024
Svar fra Just Elegance
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with your purchase and that everything arrived neatly packed and intact. We take pride in the quality of our products, and it's wonderful to know that you loved the dress and T-shirt. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Regards
TEAM JE
Fast delivery and order as described
Fast delivery and order as described. No complaints.
14. august 2024
Svar fra Just Elegance
Dear Andrea
Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with the fast delivery and that your order met your expectations. If you ever need anything else, don't hesitate to reach out. We look forward to serving you again!
REGARDS
TEAM JE
Svar fra Just Elegance
Thank you for your feedback. We're sorry to hear about the inconvenience you've experienced. Unfortunately, our current policy does not include providing return labels. We understand this can be frustrating and appreciate your understanding as we work to improve our processes.
If you need assistance with a return or have any other questions, please don't hesitate to contact our customer service team directly. We're here to help!
TEAM JE
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