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2,8
6 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Jujubit, don't be lieing to people. Saying that you recently changed things when I know for a fact that you have not "restructured how your support team handles inquiries so you get real answers, not repeated messages" and can provide proof of it. I still have other orders I'm waiting on and your company is still sending the same messages.
Originally my experience was stellar. But the more I use them the more issues there are with communication, with quality of the product, and resolution seems non-existent. They only communicate through their in-app (or on the website) chat window. And they have stopped responding there as well. It’s a bit of a Jeckyll / Hyde situation so buyer beware depending on which way it goes for you.
UPDATE 1: after 2 weeks of a promised response and solution the customer service rep said I was just wrong (despite photo evidence to the contrary) and provided no solution. Only chose to argue more.
UPDATE 2: Also, there’s definitely a fake 5-star review on here in response to my review. They take a minimum of 3 weeks from order to fulfillment. They posted that they “saw my review and decided to order and are happy with their order”. I posted my review on 06/13, and they posted their review on 06/22. There’s no way they got their order that fast. And they specifically claimed to have ordered after seeing the only review on TrustPot at that time (mine). Timing is incorrect. That’s a fake review.
UPDATE 3: They acted like they were going to replace one of my minis that already broke. Then they said nevermind. I had to buy the 3d print files from them to be able to get the mini printed elsewhere. I am never giving them my business again.
UPDATE 4: I had recommended them to multiple friends. None of those friends have received their minis. One friend ordered in MAY and hasn’t received his mini.
UPDATE 5: Jujubit had my review pulled because they don’t like the truth getting out. I’ll keep reposting this very real experience.
UPDATE 6: Jujubit’s “improved” customer service included a series of inane emails that never resolved the broken mini. My review score is accurate. They are still terrible.
Svar fra Jujubit
Hi Adam, we're sorry and thank you for laying all of this out. We take the feedback seriously and are always working to improve. We've since made changes to how our support team operates, including faster response times and clearer resolution paths. Would you email support@jujubit.ai with "PRIORITY + your order number" in the subject line? We'll make sure yours gets handled first. And if your friend is still waiting, they're welcome to reach out to us as well.
What I bought and what I received are so different, it's not even funny! The render the on "Create your Own" figure I obtained was beautiful; The figure I received is atrocious. The paint job is half done, botched, and looks terrible. They legitimately ruined my character. For a 10cm figure, and considering the price they charge, you'd expect them to at least do a decent job with painting. But no, they don't. This company is a scam, and that's it!
Svar fra Jujubit
Hi ArKeron, we're sorry about your experience. Our figures are full-color 3D printed, meaning color is embedded into the material during printing rather than painted on, so the finish looks different from traditional hand-painted figures. That said, if what you received is significantly different from your 2D preview, that's something we'll address. Would you send photos to support@jujubit.ai with "PRIORITY + your order number" in the subject line? We'll make sure your case gets reviewed first.
No communication. I reached out twice, once for a status update, and another because the order status had not changed over 3 weeks (it was still in printing) and they sent me the same exact automated message with no update.
Considering their policy is they cannot refund you once they begin printing, its very obvious they just take orders, promise a short window time span for delivery, and update the status asap to printing when in reality I'm sure nothing has been happening.
Least I can do is share a review here. So as far as I know I probably don't even know if I'm ever going to get my figure.
Svar fra Jujubit
Hi Sheridan, we're sorry about your experience. Production involves handwork including 3D model refinement, post-processing, and quality inspection, which is why it takes longer than typical e-commerce orders. We've recently improved our support response times so updates are specific to your order rather than generic. Would you send your order number to support@jujubit.ai with "PRIORITY" in the subject line? We'll look into yours and push it forward for you.
This site came up on YouTube and it looked cool. TrustPilot said probably a scam but it was such a new site I kept looking. Some randos in Reddit were showing off pics to unconvinced other randos. Took a chance figuring my credit card would reimburse me if needed. Minis arrived today! They're good enough! Plan to purchase the rest of our party asap!
Svar fra Jujubit
Glad you took the chance and it worked out. It’s completely fair to be skeptical of a new site, so we really appreciate you giving us a try. Hope you have fun completing the rest of the party!
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