Juicers Anmeldelser 

I bought an Ankarsrum Stand Mixer from Juicers. It was the same price as elsewhere, including from Ankarsrum themselves, but included a free blender. They offer free next day delivery via DPD. The machine was packaged neatly and safely and now sits looking gorgeous on my worktop.

We had been looking for this item for a while and were pleased to find it at such a good price. Delivery was prompt and the item well packed.

Very efficient- delivered quickly - good price - easy to order online.

Ordered a Vitamix from here which arrived the next day. Their price was the best I could fine and they included a vacuum jug as a free gift which has been fantastic and is so handy with all the smoothies we've been making. The Vitamix has been great too and noticeably better than other blenders we've had.

Very nice website. Lots of good desks. I love my slow cooker. Very good quality

Quick delivery, well packed.
Dualit kettle not cheap but top quality

Very happy with this self feed juicer
Good quality, less cleaning and pure fresh juice. Recommend to anyone who wants a fresh juice at home

Best slow juicer on the market... for this price.

Good price and excellent delivery. Kept us informed regarding despatch. Very well packed.

I love the Mochmill Professional grain mill. Easy to order. Is working well.

The Vacuum Storage Jug is great! Thank you :)

I bought a Dualit 4 slice toaster from Juicers as a present for my daughter. The price was, by far, the best I found online and the delivery was very prompt. I was kept informed by the company and courier all the way to delivery day. I definitely recommend this company based on my experience.

Juicer is great but I found the delivery company annoying. They announced what day they would deliver, stated that i had to be in to give them a code, and there was no option to opt out of this. I found this inconvenient - most companies don’t require you to wait in all day for them anymore.

Very prompt service, product as described, well packaged, works perfectly. Thank you

I've been using this juicer every day for over a month now. The pulp comes out still wet so to avoid the waste, it needs to be squeezed by hand.
It's a cheep juicer, which does the job but requires bigger waste or extra squeezing. Fast delivery.
I'm using the juicer to make celery juice and I'm not pushing down the celery, sometimes even stopping the celery to go down too fast. I don't believe there is anything that could be done in order to have less wet pulp, except of buying more expensive model.

Excellent product and price. Delivery good and well packaged.

Simple communicstion, fast delivery, great price

I am extremely disappointed with both the quality of my Omega juicer and the way my complaint has been handled by Juicers.co.uk.

I purchased the juicer in November 2022. After just over a month, an attachment broke. When I contacted Juicers.co.uk, I was told that I could not upgrade to a different model by paying the difference. We continued using the juicer very carefully, always chopping produce into small pieces, feeding it slowly and never forcing anything, and dismantling and hand-cleaning it after every use.

Around 18 months later, another attachment broke during use.

What I found particularly frustrating was that the damage was effectively blamed on me without the machine being examined. I was told by Juicers.co.uk, following advice from their service team that the hooks “couldn't really get damaged through normal use” and could only have been damaged by “extra force” when dismantling the bowl.

I completely disagreed. I explained how carefully the juicer had been used, but rather than properly investigating the issue, I was offered £114.50 credit towards another product a percentage of what the juicer was worth based on the length of time I had had it.

I then contacted another juicer company, believing they were the distributor. They told me that they had seen this issue before and, incredibly, sent me an ex-demo juicer base as a gesture of goodwill. That experience made the correspondence with Juicers.co.uk even more disappointing.

Unfortunately, that led to an even more frustrating experience. When I contacted Juicers.co.uk in April to use the credit, they did not initially acknowledge that I had the £114.50 credit. I had to provide evidence of our previous correspondence and spend around three days establishing that the credit had actually been offered to me.

Had they simply acknowledged the credit when I first contacted them, I would have made my purchase then.

It was only during this process that I was informed that the credit had an expiry date. I was subsequently away and did not see the email before that date passed.

I raised a formal complaint, explaining that the expiry condition had not been communicated when the credit was originally offered. Juicers.co.uk have now refused to honour the credit and have effectively shut down the complaint.

In fact Juicers.co.uk acknowledged in writing:

“you should have been given an expiration date of 1 year when the credit was initially offered. As that was not the case…”

Despite acknowledging that the expiry information was not given when the credit was originally offered, they are still relying on that expiry date to refuse the £114.50.

When I asked for the terms that applied when the credit was originally offered, when the expiry condition was first communicated, and the basis on which they considered it fair to enforce it, I was simply told by Sara in management

“Unfortunately, we can not continue the communication on this matter…”

and that the credit had expired.

I find the overall approach extremely disappointing. From being blamed for damage without the machine being examined, to having to prove that compensation had even been offered, and finally having my formal complaint effectively closed despite their own acknowledgement that the expiry condition was not communicated at the outset, I have not felt that my concerns have been properly listened to or investigated.

For me, this is no longer just about £114.50. It is about how a customer is treated when something goes wrong.

I am now taking the matter through the appropriate consumer channels.

Based on my experience, I would think very carefully before purchasing.

***UPDATE****
Ask juices.co.uk have now responded to my review I feel it's important to correct several points in their response.

Firstly they state the after my initial complaint the cogs were replaced free of charge in the juicer was returned to me at no cost.

THIS IS NOT CORRECT!! This repair did not happen.. they did not see my juicer first hand. I have retained correspondence relating to this matter and can provide the relevant evidence if required

I also dispute their account of the damage being caused by excessive force. It was used with care and in accordance with the instructions. They attributed the damage to be caused by use error without the machine ever being physically examined.

The main issue however remains the £114.50 Goodwill credit. Which was offered without a validity period.

When I contacted them attempting to use the credit it took approx 3 days of correspondence including me providing evidence of the before the credit was acknowledged. It's unreasonable to portray this as me ignoring a deadline.

I stand by my original review and will be pursuing the matter through appropriate consumer channels

Juicers offers great prices and boasts fast delivery, so far both have been correct.

Product (KitchenAid stand mixer) was delivered next day with DPD and the product was exactly what we wanted.

I recently purchased a coffee machine & selected Saturday delivery. A short while later I was contacted & advised that they could not guarantee this service & they had refunded the additional post cost. As it happens the machine arrived on the Saturday anyway. A real bonus.
The order was very well packaged & was despatched within the advertised timescales. I received clear & regular updates throughout.
I can't fault the service I received from Juicers and based on this experience I would certainly use again.